Neelima Das

• Project Planning: Creating detailed project plans that align with client requirements and organizational goals, outlining tasks, timelines, resource needs, and milestones.
• Resource Management: Allocation of human & technological resources in a effective manner, ensuring that the right resources are available at the right time to meet project objectives.
• Client Communication: Serving as the primary point of contact, I adeptly communicate project progress, address client concerns, and manage expectations throughout the project lifecycle.
• Risk Management: Identifying and mitigating risks is essential, and I excel at assessing risks, capturing in project online, and implementing contingency plans to ensure project success.
• Budgeting and Financial Management: I manage project budgets and expenses effectively, ensuring adherence to financial constraints while identifying opportunities for cost savings and efficiency improvements.
• Continuous Improvement: I am committed to continuous improvement, analyzing performance data, gathering feedback, and implementing changes to optimize outcomes and enhance client satisfaction.
• Compliance and Governance: I ensure compliance with regulatory requirements and contractual agreements, maintaining transparency and accountability throughout the project lifecycle.
• Documentation and Reporting: I maintain accurate project documentation and generate comprehensive reports, including plans, budgets, risks, and performance metrics, to keep stakeholders informed.

Overall, I bring a multifaceted skill set encompassing leadership, communication, planning, execution, and oversight to ensure the successful delivery of services while meeting organizational objectives in the current organisation.

• Business Development: Identify and pursue new business opportunities through networking and marketing efforts.
  
• Strategic Planning: Develop and implement strategic plans to guide business growth and achieve long-term objectives.
  
• Financial Management: Oversee budgeting, forecasting, expense management, pricing strategies, and ensure profitability.
  
• Operations Management: Coordinate day-to-day operations including staff scheduling, inventory management, and event coordination with my team members.
  
• Menu Development: Approve Design menus tailored to target markets, considering seasonality, dietary preferences, and culinary trends for corporate & private events.
  
• Quality Control: Maintain high standards of quality in food preparation, presentation, and customer service.
  
• Customer Relationship Management: Build and maintain strong client relationships, addressing needs, concerns, and ensuring satisfaction.
  
• Human Resources: Hire, train, and manage staff to ensure a competent and motivated team.
  
• Compliance and Regulations: Ensure compliance with health, safety, food safety standards, and licensing requirements.
  
• Marketing and Branding: Develop and implement marketing strategies to promote catering services and enhance brand visibility.
  
• Vendor and Supplier Management: Establish and maintain relationships with vendors and suppliers to ensure a reliable supply chain.
  
• Risk Management: Identify and mitigate risks that may impact business operations, such as food safety issues or staffing shortages.
  
• Continuous Improvement: Solicit feedback from clients and staff, analyze performance metrics, and implement changes to enhance efficiency and quality.
  

• Examined the selection & hiring criteria of RM’s; prepared training module for RM’s
• Prepared daily activity plan for RM’s; introduced the concept of a Network SPOC at each circle for faster resolution of network issues
• Drafted report formats for RM (Daily / weekly / monthly reports)
• Established the target setting and evaluated mechanism for RM’s based on customer satisfaction
• Interacted with customer on special occasions like Birthdays, Anniversaries, Festivals, etc.
• Monitored quarterly up-dation of priority post-paid manuals, format & SOP’s
• Promoted Aircel events / product launch to enhance sale, up & cross selling

Significant Highlights:

• Played a vital role in reducing the Churn by 0.5%
• Instrumentally generated the portfolio revenue by 5% month-on-month
• Skillfully resolved 100% issues / quires as per agreed timeliness with customer

• Used the Aircel methodology in all the aspects encompassing the learning & development function, including (but not limited to) planning, delivery and measurement of all related activities for ABS (Aircel Business Solution) Function
• Carried out bi-annual TNA for ABS function identifying the trainings required
• Followed adherence to Training Calendar - (Training Executed v/s Planned)
• Obtained training feedback (zero hour) for all classroom trainings
• Developed Training Assessment (at the end of training) for web-based trainings
• Received supervisor feedback (60-90 days) post training for behavioral & supervisory trainings
• Prepared ISO 9001 certification and provided support for the same
• Created a New Hire Induction Training program for Retail function, reduced the 21 days of training to 5 days
• Organized New Joinees induction at the Corporate & PAN India through circle trainers (100% coverage)
• Conducted one program every month at the Corporate & Circles
• Performed Functional Induction for all Circle Leadership Team and Corporate Team at the corporate office

Significant Highlights:

• Bagged Brandon Hall Award for Leadership Training conducted in partnership with Harvard Business Publishing for two consecutive years

Telcordia (Intelligent Network) & STP (Signal Traffic Point) Function – Hiring / Recruitment

• Functioning as a HR Business Partner and was accountable for managing the entire employee life cycle
• Responsible for spearheading the activities related to pre-on-boarding, offer acceptance, orientation and employee induction
• Managing the recruitment process in the organization including measurement definitions, regular reporting, taking proper actions to close gaps, etc.
• Hiring the new employees within the budget as per overall hiring sources targets
• Handling the costs and reducing the same for the recruitment process
• Carrying out job interviews for the key job position; responsible for providing zero Nascent attrition
• Conducting employee satisfaction surveys and audits on HR performance management
• Establishing and supporting the link between strategic business objectives and people's day-to-day actions and tasks
• Facilitating talent development through technical & non-technical programs addressing the needs arising out of annual performance appraisals
• Heading leadership development programs for people across levels wherein assessment centre approach is used
• Aligning individual employees' day-to-day actions with strategic business objectives
• Leading, mentoring & monitoring performance of team members to ensure efficiency in process operations and meeting of individual & group targets
• Spearheading the activities related to recruitment & selection; managing performance; motivating, engaging & developing people; designed and maintained organization vitality charts as the performance of the business unit improves

Network / IT / TSG (Technical Solution Group) Function:

• Resolved all HR issues w.r.t TSG, IT & Network Operations
• Ensuring timely up-dation of Network Organizational Structures (Corporate / PAN India) along with Corporate TA team
• Accountable for collecting and maintaining MIS Reports received from Corporate Verticals
• Carrying out analysis of position gaps pertaining to Network Hiring
• Coordinating with L&D Team conducting skill / knowledge workshops for the team with the latest in technology e.g. LTE Training / Training for the in sourcing teams, etc.

Fortunate to be a part of the pre-opening team of the multinational hospitality company - Shangri-La Hotel

• Headed the operations of Business Centre, Service Center & Guest Relations
• Ensuring that all guest requests coursed through the center are responded to in a manner consistent with the minimum standards as outlined in Shangri-La corporate policies, as well as the policies & procedures of Shangri-La New Delhi
• Led a team of 17 people, making their duty rosters and keeping a track of leave records
• Rendered One Point of Contact to all guests for services required by them
• Worked on various software like FCS, Voicemail, Paging System, Call Accounting System & Siemens Console
• Established the entire department and restructured the operations including hiring & training of Business Centre staff
• Planned the equipment & defining areas like meeting rooms, workstation for internet access
• Responsible for ensuring daily checklists are filled by the staff shift wise on a daily basis