Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Closing Statement
Timeline
Generic

NEELIMA NETHALA

Visakhapatnam

Summary

Resourceful Support Executive with a track record of high productivity and efficient task execution. Skilled in strategic planning, operational support, and client relationship management. Recognized for strong communication, problem-solving, and adaptability, ensuring seamless business operations, and driving positive outcomes in dynamic and challenging environments.

Overview

3
3
years of professional experience

Work History

Business Support Executive

PalTech
Hyderabad
05.2023 - Current
  • Delivered end-to-end support for SaaS-based business applications, assisting clients with onboarding, configuration, and technical troubleshooting across various platforms.
  • Acted as a bridge between support, development, and other teams to resolve technical issues, improving response times and customer satisfaction.
  • Participated in client demo sessions and pre- and post-sales onboarding, translating business requirements into platform configurations, and guiding users through adoption.
  • Drafted internal documentation, and contributed to knowledge base content to improve first-time resolution rates, and support team efficiency.
  • Hands-on experience with APIs and authentication-related issues.
  • Monitored support trends and client behavior to flag recurring issues, and recommend process or product improvements.
  • Assisted in preparing reports and presentations for management review.

Sales & Marketing Intern

Radisson Blu Hotels & Resorts
Visakhapatnam
10.2022 - 12.2022
  • Supported customer engagement and digital marketing initiatives to enhance brand presence and customer experience.
  • Assisted in analyzing customer behavior data to optimize marketing outreach strategies.

Education

MBA - Marketing & Sales

Gayatri Vidya Parishad (GVP)
Visakhapatnam, IN
01.2023

Bachelor’s Degree -

Gitam University
Visakhapatnam, IN
01.2021

Skills

  • Technical support
  • TSAM
  • Client communication
  • User guidance
  • Basic troubleshooting
  • Root cause analysis
  • Escalation management
  • Stakeholder collaboration
  • Knowledge base contribution
  • Process documentation
  • Support operations awareness
  • SLA's
  • Cross-functional collaboration

Accomplishments

Recognized as Star Performer of the Year – 2024

Languages

Telugu
First Language
English
Proficient (C2)
C2

Closing Statement

I am eager to contribute as a Technical Support Engineer, bringing over 2 years of experience supporting SaaS platforms and collaborating with clients, leadership, and development teams. I possess a strong foundation in customer communications, technical troubleshooting, and support coordination. I have a proven ability to quickly learn and adapt to new platforms and am committed to delivering exceptional support while ensuring seamless operations and outstanding customer experiences.

Timeline

Business Support Executive

PalTech
05.2023 - Current

Sales & Marketing Intern

Radisson Blu Hotels & Resorts
10.2022 - 12.2022

MBA - Marketing & Sales

Gayatri Vidya Parishad (GVP)

Bachelor’s Degree -

Gitam University

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