NEELIMA PYLA

• Supported productivity increase and business growth through new hire training and mentoring.
• Provided coaching and mentoring to employees.
• Collaborated with clients to identify specific soft skill gaps and tailored training programs accordingly, leading to increased workplace efficiency.
• Established and maintained quality control standards.
• Utilized various instructional strategies such as storytelling, group discussions, demonstrations, case studies, and simulations to accommodate diverse learning styles among participants.
• Designed and delivered web-based, self-directed learning materials.
• Developed customized training modules to meet the unique needs of various industries, resulting in improved job performance for participants.
• Implemented post-training surveys and focus groups to gather feedback from participants, using insights to refine future workshops.
• Monitored participant workflow and behaviors throughout training process.
• Collaborated with management to ascertain concerns, needs and expectations from training and utilized feedback in program development.
• Facilitated virtual, in-person and blended learning sessions.
• Developed and implemented successful onboarding program.

• Ensured a consistent application of moderation standards across all categories, reducing discrepancies in enforcement actions taken against violators.
• Reduced response time for content review, ensuring a safer online environment for users.
• Supported user satisfaction through prompt resolution of reported concerns regarding offensive or inappropriate material.
• Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
• Collaborated with cross-functional teams to develop comprehensive content guidelines and policies.
• Continuously sought personal development opportunities to stay informed about industry trends and emerging challenges related to content moderation and online safety.

Process and review accounts that have been flagged for review of potentially sensitive content to ensure there are no violations of policies.

Responsible for analyzing and reviewing user content and Investigating, escalating and resolving issues that are reported by users or flagged by the system.

Scrutinizing content to interpret the user's intent.

Deep understanding of policies and operational guide lines and products.

Handle reports with respect to users and community.

Interpret and apply complex policies and guidelines to content by understanding the review policies and guidelines.

Analyze the risk level of incidents and assess the safety status of the community and products.

Responsible for reviewing and monitoring the content, ensuring their legal compliance.

Ensuring all work is performed in accordance with SLA's and metrics.

Ability to develop, maintain and implement community content security standards.

Engaging in the improvement and operation strategies of content management systems

• Reduced errors in data entry by maintaining strict attention to detail and thoroughness.
• Conducted quality assurance checks on completed work, ensuring accuracy and compliance with established guidelines.
• Supported management in analyzing process performance data, identifying areas for improvement.
• Established and implemented workflows to streamline editing processes.
• Pitched content strategies and managed asset acquisition.
• Ensured a consistent application of moderation standards across all categories, reducing discrepancies in enforcement actions taken against violators.
• Enhanced data-driven decision-making through regular reporting of key moderation metrics to management.
• Upheld brand reputation by promptly addressing any copyright infringement complaints lodged against the platform''s user-generated content.
• Created dashboards to monitor and track key performance indicators.
• Enabled data-driven decision making with advanced analytics tools, generating valuable insights for the organization.
• Increased efficiency in resource allocation by conducting detailed business requirements analysis.
• Provided technical support for troubleshooting analytics and reporting issues.
• Designed and developed data pipelines to acquire, clean and process data.
• Performed gap analysis to identify areas of improvement.
• Reduced operational costs through thorough data analysis and implementing cost-effective solutions.
• Assessed business requirements to forecast annual budgetary operational costs.
• Collaborated with stakeholders to identify business needs and data sources.
• Optimized workflow processes to enhance overall productivity and achieve operational excellence.