Neelkamal Mudgal
Supervisor
Summary
Dedicated and experienced Repair Engineer with a strong background in diagnosing and resolving hardware and software issues in Jio telecom equipment. Proficient in utilizing advanced troubleshooting techniques and diagnostic tools to deliver effective solutions and ensure optimal performance of telecom devices. Skilled in collaborating with cross-functional teams to address complex technical issues and provide timely resolutions. Adept at maintaining accurate records of repair activities and staying updated on the latest technological advancements in the telecom industry. Committed to delivering exceptional service and exceeding customer expectations.
Overview
5
5
years of professional experience
4
4
Languages
Work History
Construction Supervisor
Shandong Yuan Fire Engineering Pvt. Ltd.
01.2023 - Current
- Lead and manage construction projects, ensuring adherence to timelines and budget constraints.
- Oversee a team of workers, subcontractors, and vendors to ensure smooth project execution.
- Oversaw daily construction activities, ensuring adherence to safety protocols and project timelines.
- Managed a team of 29 workers, providing guidance and support to maximize productivity.
- Coordinated with project managers, engineers, and subcontractors to ensure smooth workflow.
Service In Charge
Vivo Service Centre
04.2022 - 12.2022
- Oversee all aspects of service operations, including customer inquiries, technical support, and repair services for Vivo smartphones.
- Manage a team of service technicians and support staff, providing guidance, training, and performance evaluations to ensure optimal productivity and customer satisfaction.
- Develop and implement service strategies to enhance efficiency, reduce turnaround time, and meet or exceed service level agreements.
- Maintain inventory control and procurement processes to ensure availability of spare parts and accessories for timely repairs.
- Handle escalated customer issues and complaints, resolving them promptly and effectively to maintain high levels of customer satisfaction.
- Collaborate with cross-functional teams, including sales, marketing, and product development, to provide insights and feedback for product improvement and service enhancements.
- Conduct regular performance analysis and reporting to track key service metrics, identify areas for improvement, and implement corrective actions as necessary.
Digital Repair Specialist
Reliance Jio Centre
10.2018 - 04.2022
- 8 Jio point handling their Training/Audit/stock repair & Good inventory. Gharsana,Anupgarh,raisinghnagar,vijaynagar,suratgarh,jaitsar,Army Cant. Tharmal etc.
- Record Maintain of good Stock & repair spare parts.
- Daily MIS Report and make STO for Good & Defective Service Spare parts.
- Give training new jio point staff/Team for jio point sales Timely Stock provide of Jio points and distributor.
- Diagnose hardware and software issues in Jio telecom equipment, including routers, modems, and mobile devices, utilizing advanced troubleshooting techniques and diagnostic tools.
- Conduct repairs and replacements of faulty components to restore equipment to optimal working condition, ensuring adherence to manufacturer specifications and quality standards.
- Perform routine maintenance and calibration of equipment to prevent failures and ensure reliability.
Education
Bachelor of Arts -
Government College
Suratgarh, India 04.2001 -
High School Diploma -
Board of Senior Secondary Education
Suratgarh, India 04.2001 -
Board Of Secondary, Rajasthan
Gharsana 04.2001 -
Skills
Personal Information
- Father's Name: Mr. Murlidhar Mudgal
- Mother's Name: Mrs. Pushpa Devi
- Date of Birth: 02/10/1998
- Nationality: Indian
- Marital Status: Unmarried
Roles And Responsibilities
- Jio point handling their SAP Training/Audit/spare stock repair & Good inventory. Gharsana, Anupgarh, raisinghnagar, vijaynagar, suratgarh, jaitsar, Army Cant. Tharmal etc.
- Daily MIS Report and make STO for Good & Defective Service Spare parts.
- Timely Stock provide of Jio points
- Site Transportation managing inbound outbound material within timeline
- All type of mobile handset spare managing issue to engineers and tracking replacement and issue as required
- All Type of spares inward outward and issue spares via SAP S&D module.
- FIFO, LIFO method in all stores issue items
- Handled various analyses such as fast/slow/Non Moving, HML, and ABC etc
- Check material received from Central warehouse as per PO
Academic Qualification
- Secondary from Raj. Board, Ajmer in 2016
- Sr. Secondary from Raj. Board, Ajmer in 2018
- Pursuing BA from Bikaner University (Final Year)
Extracurricular Activities
Reading Books Traveling Listening Music Team Worker & Hard worker
Disclaimer
The information provided in this resume is accurate to the best of my knowledge. I understand that any misrepresentation or omission of facts may result in disqualification from consideration for employment or termination of employment, if hired. I authorize the verification of any information provided in this resume, including employment history, educational background, and professional credentials, by contacting references or conducting background checks. I also understand that submitting this resume does not guarantee employment and that employment is contingent upon successful completion of the hiring process, including interviews, assessments, and background checks.