Neelofer Shaik - Executive Advisor

Summary

Motivated and customer-focused professional with experience as an Executive Advisor at Jio India Private Limited. Skilled in handling technical queries, resolving customer issues efficiently, and managing chat-based support processes. Proven ability to work effectively in rotational shifts and fast-paced environments, with a strong commitment to delivering excellent customer service and technical support.

Overview

4

years of professional experience

3

Languages

Work History

Executive Advisor

Jio India Private Ltd

12.2021 - 07.2025

Led team operations by managing daily tasks and ensuring smooth workflow.
Audited DSAT (Dissatisfaction) calls to identify service gaps and provided constructive feedback to improve performance.
Assisted customers with technical queries and resolved issues efficiently via chat support.
Maintained high service quality standards while working in rotational shifts.
Recognized with the RNR (Rewards and Recognition) award for outstanding performance and dedication.
Mentored junior team members, providing guidance on best practices in management consulting and professional development.
Collaborated with cross-functional teams to develop innovative solutions for clients facing unique challenges or roadblocks.
Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.

Education

Bachelor of Science - Computer Science

Jawaharlal Technology University

Tirupati, India

04.2001 -

Skills

Microsoft Excel: Proficient in data entry, formatting, formulas, and basic data analysis

Article Handling: Experienced in managing, organizing, and processing written content efficiently

Customer Support: Skilled in resolving technical queries and managing chat-based communication

Shift Management: Comfortable working in rotational shifts and adapting to dynamic schedules

Data-driven decision making

Customer service

Time management

Interests

- Reading articles and blogs, - Exploring new productivity tools, - Listening to music, - Team collaboration and leadership activities