Neelofer Shaik
Executive Advisor
Bangalore
Summary
Motivated and customer-focused professional with experience as an Executive Advisor at Jio India Private Limited. Skilled in handling technical queries, resolving customer issues efficiently, and managing chat-based support processes. Proven ability to work effectively in rotational shifts and fast-paced environments, with a strong commitment to delivering excellent customer service and technical support.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Executive Advisor
Jio India Private Ltd
12.2021 - 07.2025
- Led team operations by managing daily tasks and ensuring smooth workflow.
- Audited DSAT (Dissatisfaction) calls to identify service gaps and provided constructive feedback to improve performance.
- Assisted customers with technical queries and resolved issues efficiently via chat support.
- Maintained high service quality standards while working in rotational shifts.
- Recognized with the RNR (Rewards and Recognition) award for outstanding performance and dedication.
- Mentored junior team members, providing guidance on best practices in management consulting and professional development.
- Collaborated with cross-functional teams to develop innovative solutions for clients facing unique challenges or roadblocks.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
Education
Bachelor of Science - Computer Science
Jawaharlal Technology University
Tirupati, India 04.2001 -
Skills
Microsoft Excel: Proficient in data entry, formatting, formulas, and basic data analysis
Interests
- Reading articles and blogs, - Exploring new productivity tools, - Listening to music, - Team collaboration and leadership activities
Timeline
Executive Advisor
Jio India Private Ltd
12.2021 - 07.2025
Bachelor of Science - Computer Science
Jawaharlal Technology University
04.2001 -
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