Neel Shashikant Kulkarni
Travel Industry
Pune
Summary
- My experience Includes managing domestic tours, organizing treks and camps in the Sahyadri mountain range, designing package tours, and handling the daily activities of a travel agency. These responsibilities not only honed my organizational skills but also provided me with the ability to adapt swiftly to changes, ensuring that every tour is executed seamlessly.
- Experienced with travel coordination, customer service, and itinerary management. Utilizes strong communication skills to resolve travel-related issues efficiently. Knowledge of industry-specific software and tools enhances operational efficiency and client satisfaction.
- Offering solid foundation in customer service and administrative support, with commitment to learning and growing in travel coordination role. Brings proactive approach to managing travel logistics and client communication. Ready to use and develop organizational and multitasking skills in Travel Desk Executive role.
- Outside of work, my hobbies include traveling, trekking, martial arts, and engaging in social work. These interests not only reflect my passion for exploration but also my dedication to giving back to the community.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Travel Desk Executive
Ethiqual Global Pvt Ltd
10.2024 - Current
- Handling travel arrangements for MIT WPU which includes Air bookings (Domestic & International), Hotel Bookings with multiple vendors and directly with the hotels.
- Handling VISA's for business travel as well as students.
- Supporting Finance team for billing and submission of the invoices to the client for smooth work flow
- Facilitated timely ticket issuance by monitoring fare rules, ticketing deadlines, and ensuring compliance with airline policies.
- Negotiated favorable rates with vendors for accommodation, transportation, and tour packages to provide cost-effective travel solutions.
- Developed strong relationships with clients and suppliers through prompt and courteous service, resulting in repeat business.
Free Lance Tour Manager
Wander On & Veena World
03.2023 - 10.2024
- As a Trip Captain, I have successfully orchestrated and executed a wide range of travel itineraries, ensuring seamless operations and customer satisfaction. My leadership has been instrumental in curating unforgettable experiences in diverse destinations, including but not limited to Kashmir, Ladakh, Himachal Pradesh, Uttarakhand, Maharashtra, Goa, Karnataka, and Kerala. Through careful planning and execution, I consistently deliver exceptional travel experiences, creating lasting memories for clients in captivating locations.
- Lead and coordinate on-site activities, ensuring smooth execution of travel itineraries.
- Quickly address challenges during the trip, using on-the-spot problem-solving skills to minimize disruptions.
- Provide hands-on support to clients during the trip, addressing their needs and ensuring a positive and enjoyable experience.
- Handle emergencies and unexpected situations, prioritizing the safety and well-being of clients and staff.
- Efficiently manage resources during fieldwork, optimizing time, personnel, and equipment for a seamless experience.
- Collect real-time feedback from clients, assessing satisfaction, and promptly addressing concerns. Maintain accurate records of field activities, documenting itinerary changes, incidents, and noteworthy experiences.
- Implemented strategies leading to consistently high client satisfaction.
- Recognized for going above and beyond to ensure memorable experiences.
- Improved service quality through strong partnerships with local vendors.
- Focused on online reputation management, resulting in a high percentage of positive reviews on various platforms.
- Built strong relationships with clients, resulting in a significant number of referrals and positive reviews.
Operations Officer
VFS Global
06.2022 - 03.2023
- Company Overview: VFS Global is the world's largest visa outsourcing and technology services specialist for governments and diplomatic missions worldwide. The company manages the administrative and non-judgmental tasks related to visa, passport and consular services for its client governments. This enables them to focus entirely on the critical task of assessment.
- Ensuring adherence to company procedures and policies.
- Fostering relationships between clients, suppliers and vendors.
- Improving operational procedures to promote efficiency.
- Maintain and update reports and databases.
- Set operational goals to meet or exceed performance expectations.
- Ensure customer complaints are handled and resolved accurately and quickly.
- Conduct regular meetings with staff to discuss operational updates, ideas and issues.
- VFS Global is the world's largest visa outsourcing and technology services specialist for governments and diplomatic missions worldwide. The company manages the administrative and non-judgmental tasks related to visa, passport and consular services for its client governments. This enables them to focus entirely on the critical task of assessment.
- Developed operating plans and objectives that align with organizational goals.
- Ensured policies were distributed, understood, and implemented by management.
- Promoted efficient workflow and controlled internal environment through policy adherence and adaptation.
- Successfully managing crises or unforeseen challenges.
Education
PGDM - Marketing
MIT School of Distance Learning
Pune, India 04.2022 - 01.2024
BBA - Business Administration
Suryadatta Group of Institutes
Pune, India 04.2018 - 01.2021
Diploma - International Travel, Tourism and Airline
TIES Institute For Career Training
Pune, India 04.2019 - 01.2020
High School Diploma -
Suryadatta Group of Institutes
Pune, India 04.2001 -
SSC - High School
Sahyadri National School
Pune, India 04.2001 -
Skills
- Proactive in taking action
- Proficient in time management
- Skilled in leadership
- Highly punctual
- Reliable
- Swift adaptability to changes
- Customer interaction proficiency
- Networking abilities
- Cultural competence
- Organizational acumen
- Adaptive flexibility
- Critical Thinking
- Risk Management
- Geographical Knowledge
- Budget Management
Training
- Basic First aid and Fire Fighting, EmSafe Safety Training Academy, Pune, 2022
- Diploma in International Travel, Tourism and Airline, TIES Institute for career Training, Pune, 2019-2020
Personal Information
- Managing domestic tours
- Organizing treks and camps in the Sahyadri mountain range
- Designing package tours
- Handling the daily activities of a travel agency
- Date of Birth: 10/06/00
Timeline
Travel Desk Executive
Ethiqual Global Pvt Ltd
10.2024 - Current
Free Lance Tour Manager
Wander On & Veena World
03.2023 - 10.2024
Operations Officer
VFS Global
06.2022 - 03.2023
PGDM - Marketing
MIT School of Distance Learning
04.2022 - 01.2024
Diploma - International Travel, Tourism and Airline
TIES Institute For Career Training
04.2019 - 01.2020
BBA - Business Administration
Suryadatta Group of Institutes
04.2018 - 01.2021
High School Diploma -
Suryadatta Group of Institutes
04.2001 -
SSC - High School
Sahyadri National School
04.2001 -
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