NEELU MISHRA
FOOD & BEVERAGE EXECUTIVE
Howrah
Summary
Experienced in a fast-paced environment, honed leadership and team management skills to ensure efficient operations and promote team cohesion. Adept at problem-solving, conflict resolution, and performance improvement with a focus on achieving organizational goals. Eager to transition into a new field while leveraging transferable skills to make a meaningful contribution.
Overview
6
6
years of professional experience
4
4
Certifications
Work History
Food and Beverage Executive
The Ritz-Carlton Pune
10.2023 - Current
- Oversaw daily operations of speciality restaurant
- Promoted a positive work culture by fostering teamwork, open communication, and professional development opportunities for staff members.
- Implemented cost control measures to minimize waste and optimize inventory levels, reducing operational expenses.
- Managed budgets effectively, adhering to financial targets while prioritizing guest satisfaction and employee engagement.
- Achieved revenue growth by collaborating with cross-functional departments such as sales, marketing, and operations for cohesive strategies focused on enhancing guest experiences.
- Improved overall dining experience by maintaining a clean, inviting, and well-organized environment for guests.
- Increased staff performance with thorough training programs focused on service, safety, and product knowledge.
- Led successful event planning initiatives for both corporate functions and private parties, exceeding client expectations every time.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Food and Beverage Attendant
The Ritz-Carlton Pune
10.2021 - 10.2023
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Assisted in training new team members, sharing knowledge and best practices to maintain high standards of service across the board.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Collaborated with other team members for seamless event execution during busy periods such as holidays or special events.
Industrial Exposure Training
THE OBEROI GRAND
05.2019 - 11.2019
- Enhanced guest experience by performing concierge duties
- Organised recreational activities for the guests
- Handled guests requests and concerns
- Welcomed guests, greeted and seated them, took guest reservation and feedback
- Fulfilled complete table service duties including taking food and beverage orders, placing orders, running orders to tables, cleaning and setting tables
Education
Advanced Programme - International Hospitality Administration
International Institute of Hotel Management
07.2018 - 01.2021
Bachelor of Arts - Tourism Studies
IGNOU At IIHM
04.2001 -
Skills
- Quick learner
- Proficient in Microsoft Excel
- Teamwork and collaboration
- Problem-solving
- Adaptability and flexibility
- Goal-oriented mindset
- Public speaking
- Initiative
- Dependable and reliable
- Event planning assistance
- Decision-making
- Effective communication
Accomplishments
- Secured Rank 2 in First Year
- Secured Rank 3 in Second Year
- Semester 2 and Semester 5 college topper
Certification
Executive Development Program by Mariott International
Timeline
Food and Beverage Executive
The Ritz-Carlton Pune
10.2023 - Current
Executive Development Program by Mariott International
08-2023
Food and Beverage Attendant
The Ritz-Carlton Pune
10.2021 - 10.2023
Industrial Exposure Training
THE OBEROI GRAND
05.2019 - 11.2019
Advanced Programme - International Hospitality Administration
International Institute of Hotel Management
07.2018 - 01.2021
Bachelor of Arts - Tourism Studies
IGNOU At IIHM
04.2001 -
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