Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
NEELU MISHRA

NEELU MISHRA

FOOD & BEVERAGE EXECUTIVE
Howrah

Summary

Experienced in a fast-paced environment, honed leadership and team management skills to ensure efficient operations and promote team cohesion. Adept at problem-solving, conflict resolution, and performance improvement with a focus on achieving organizational goals. Eager to transition into a new field while leveraging transferable skills to make a meaningful contribution.

Overview

6
6
years of professional experience
4
4
Certifications

Work History

Food and Beverage Executive

The Ritz-Carlton Pune
10.2023 - Current
  • Oversaw daily operations of speciality restaurant
  • Promoted a positive work culture by fostering teamwork, open communication, and professional development opportunities for staff members.
  • Implemented cost control measures to minimize waste and optimize inventory levels, reducing operational expenses.
  • Managed budgets effectively, adhering to financial targets while prioritizing guest satisfaction and employee engagement.
  • Achieved revenue growth by collaborating with cross-functional departments such as sales, marketing, and operations for cohesive strategies focused on enhancing guest experiences.
  • Improved overall dining experience by maintaining a clean, inviting, and well-organized environment for guests.
  • Increased staff performance with thorough training programs focused on service, safety, and product knowledge.
  • Led successful event planning initiatives for both corporate functions and private parties, exceeding client expectations every time.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.


Food and Beverage Attendant

The Ritz-Carlton Pune
10.2021 - 10.2023
  • Maintained clean and organized dining areas for an enjoyable guest experience.
  • Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
  • Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
  • Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
  • Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
  • Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
  • Assisted in training new team members, sharing knowledge and best practices to maintain high standards of service across the board.
  • Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
  • Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
  • Collaborated with other team members for seamless event execution during busy periods such as holidays or special events.

Industrial Exposure Training

THE OBEROI GRAND
05.2019 - 11.2019
  • Enhanced guest experience by performing concierge duties
  • Organised recreational activities for the guests
  • Handled guests requests and concerns
  • Welcomed guests, greeted and seated them, took guest reservation and feedback
  • Fulfilled complete table service duties including taking food and beverage orders, placing orders, running orders to tables, cleaning and setting tables

Education

Advanced Programme - International Hospitality Administration

International Institute of Hotel Management
07.2018 - 01.2021

Bachelor of Arts - Tourism Studies

IGNOU At IIHM
04.2001 -

Skills

  • Quick learner
  • Proficient in Microsoft Excel
  • Teamwork and collaboration
  • Problem-solving
  • Adaptability and flexibility
  • Goal-oriented mindset
  • Public speaking
  • Initiative
  • Dependable and reliable
  • Event planning assistance
  • Decision-making
  • Effective communication

Accomplishments

  • Secured Rank 2 in First Year
  • Secured Rank 3 in Second Year
  • Semester 2 and Semester 5 college topper

Certification

Executive Development Program by Mariott International

Timeline

Food and Beverage Executive

The Ritz-Carlton Pune
10.2023 - Current

Executive Development Program by Mariott International

08-2023

Food and Beverage Attendant

The Ritz-Carlton Pune
10.2021 - 10.2023

Industrial Exposure Training

THE OBEROI GRAND
05.2019 - 11.2019

Advanced Programme - International Hospitality Administration

International Institute of Hotel Management
07.2018 - 01.2021

Bachelor of Arts - Tourism Studies

IGNOU At IIHM
04.2001 -

Certified Departmental Trainer by Marriott International

Certified Embark Leader by Marriott International

Wine and Spirit Education Trust (WSET) Level- 1 Certified

NEELU MISHRAFOOD & BEVERAGE EXECUTIVE