Neelu Rai
Sr. Team Leader
NEW DELHI
Summary
Exceptional Operations Team Leader understands how to motivate, plan, track, and monitor achievement of operational goals. Possesses seasoned abilities with identification of operational issues and the methods to address them. Brings a Bachelor’s degree with 9 years of operational team leader experience.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work History
Team Leader
Indian Health Origination
New Delhi
07.2012 - Current
- Create an inspiring team environment with an open communication culture
- Set clear team goals
- Delegate tasks and set deadlines
- Oversee day-to-day operation
- Monitor team performance and report on metrics
- Motivate team members
- Discover training needs and provide coaching
- Listen to team members’ feedback and resolve any issues or conflicts
- Recognize high performance and reward accomplishments
- Encourage creativity and risk-taking
- Suggest and organize team building activities
Sales Representative
Spectranet Pvt Ltd
11.2009 - 07.2012
- Schedule appointments for, to meet with prospective customers or for customers to attend sales presentations
- Explain products, services and answer customer’s questions
- Other duties included maintain data, daily reports and entered leads in CRM.
World Phone Internet Service Pvt. Ltd
09.2008 - 11.2009
- Job includes out bound calling, Sales, Recharge, retention, welcome calls, & handle customer care
- Increase to sale of World Phone Product & Recharge vouchers & search new Customers with the help of company data
- Maintain the service quality & retention existing customers.
Education
Diploma in DBCE (Diploma - Basic Computer Education
F- Tech Computer Education Center, Lajpat Nagar.
New Delhiundefined
Shri Guru Teg Bhadur Khalsa Girls Sr. Sec. School, Higher Secondary School
Bachelor of Arts - Art
Mahatma Gandhi University
03.2011 - 07.2014
Skills
Operating Systemundefined
Timeline
Team Leader
Indian Health Origination
07.2012 - Current
Bachelor of Arts - Art
Mahatma Gandhi University
03.2011 - 07.2014
Sales Representative
Spectranet Pvt Ltd
11.2009 - 07.2012
World Phone Internet Service Pvt. Ltd
09.2008 - 11.2009
Diploma in DBCE (Diploma - Basic Computer Education
F- Tech Computer Education Center, Lajpat Nagar.
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Shri Guru Teg Bhadur Khalsa Girls Sr. Sec. School, Higher Secondary School
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