Summary
Overview
Work History
Education
Skills
Certification
Timeline
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NEELUPHER M

UK CC Representative - HSBC
Bangalore

Summary

Versatile professional with over 6 years of experience across business development and customer service in the cybersecurity and banking sectors. Proven track record of driving revenue growth, managing high-performing teams, and building long-term client relationships. Seeking a challenging role to apply my cross-functional expertise in driving operational excellence and to contribute to a growth-focused organization by combining my sales expertise and service mindset.

Overview

6
6
years of professional experience
3
3
Certifications
3
3
Languages

Work History

Contact Center Representative

HSBC Electronic Data Processing India Private Limited
01.2025 - Current
  • Delivering personal banking call center assistance for global operations (UK).
  • Managed customer data and account information, delivering comprehensive customer and technical support regarding accounts.
  • Addressing all types of bank accounts, personal loan accounts, credit card accounts, and insurance queries.
  • Maintain accurate KYC records for customers
  • Performing security checks and safeguarding customer KYC information meticulously.
  • Optimized first call resolution outcomes utilizing thorough product understanding and strategic problem-solving skills.
  • Navigated high call volume while prioritizing delivery of outstanding customer experiences.
  • Achieved performance metrics by reliably providing exceptional interactions with customers.


Team Leader - Business Development

Emudhra Limited
07.2019 - 01.2025
  • Directing proficient team of 7 professionals, ensuring critical assistance for consistent attainment of daily, weekly, and monthly targets across domestic and international clientele.
  • Directed escalated calls from both domestic and international clients, maintaining high levels of customer satisfaction and timely issue resolution.
  • Championed team morale via interactive and engaging activities, fostering enhanced spirits and increased productivity among team members.
  • Attended leadership workshops and book clubs to elevate public speaking abilities.
  • Implemented a range of attractive promotions and discounts to enhance sales performance.
  • Facilitated Recognition and Reward (RNR) initiatives, enhancing a culture of success.
  • Obtained medals and recognition card from senior management for exemplary performance.
  • Achieved notable salary rise due to ongoing high performance
  • Improved overall team performance via ongoing coaching, insightful feedback, and targeted skill development programs.
  • Encouraged supportive work culture via strengthening teamwork, advancing open communication, and establishing employee recognition efforts.

Education

Master of Computer Applications - Cyber Security

Jain University
10-2026

Bachelor of Engineering - Electronics and Communications

Bangalore Technological Institute
Bengaluru, India
04.2001 -

Skills

  • Team Management
  • Critical Thinking
  • Customer Relationship Management
  • Escalation Handling
  • Effective Communication
  • Problem-solving skills
  • Technical troubleshooting
  • Account management
  • Microsoft office
  • HTML Basics
  • Networking
  • Excel
  • CRM Software
  • Ameyo Software
  • Calm under pressure
  • Adaptability and flexibility
  • Business development and planning

Certification

HTML (Programming Hub) - Aug 2024

Timeline

Contact Center Representative

HSBC Electronic Data Processing India Private Limited
01.2025 - Current

Team Leader - Business Development

Emudhra Limited
07.2019 - 01.2025

Bachelor of Engineering - Electronics and Communications

Bangalore Technological Institute
04.2001 -

Master of Computer Applications - Cyber Security

Jain University
NEELUPHER MUK CC Representative - HSBC