NEELUTPAL SAHA
Ghaziabad
Summary
Dynamic Business Operations Lead at Ericsson with a proven track record in KPI tracking and service delivery management. Recognized with multiple awards for high performance, I excel in cross-functional collaboration and data analysis, driving successful outcomes in complex projects while optimizing resources effectively.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Program Manager
Ericsson
Noida
10.2021 - Current
- Managing the business operations, KPI tracking, headcount planning for the Service Delivery Unit, and working closely with leadership for the execution of the same.
- Ensuring governance and running specific programs around any KPIs that need improvement.
- Acting as a consultant to the unit and providing actionable insights to invoke proactive triggers.
- Finalizing workforce strategy and controlling any deviation in headcount planning due to demand peaks.
- Analyzed business performance data and forecasted business results for upper management.
Pre-Sales / Service Delivery Lead
Ericsson
Noida
07.2019 - Current
- Managing the Presales for System Integration Deals
- Devised and delivered technical presentations explaining options to customers and prospective customers.
- Evaluated new technologies for their applicability in client projects.
Pre-Sales / Services Solution Specialist
Nokia
Noida
12.2015 - 07.2019
- Managing the Annual Maintenance Costing for Technical Services in Nokia for Indian Operators in line with company’s policies/SLAs
- Participating in tendering, authoring customer RFP responses to compliances and supporting the pre-sales process
- Provided solution consultancy to clients regarding changing technology, market & business requirements in global markets
Senior Engineer
Ericsson India Pvt. Ltd.
Gurgaon
12.2010 - 11.2015
- Prepared detailed level design and solution documents for core telecom nodes.
- Monitored network performance for switches, routers, and firewalls of the customer network both onsite and remotely
- Managed multi-vendor Packet-Core (Data) Nodes of Huawei and Cisco as part of the Airtel Managed Services Team at Ericsson.
Education
MBA - Finance & Marketing
Fore School of Management
01.2016
B.Tech. - Electronics & Communication
Malaviya National Institute of Technology
Jaipur, Rajasthan01.2010
Skills
- MS Office
- Service delivery management
- Pre-sales strategy
- KPI tracking
- Headcount planning
- Cross-functional collaboration
- Data analysis
- Budgeting and forecasting
- Workforce planning
Languages
- English
- Hindi
- Bengali
Personal Information
- Location Preference: Delhi - NCR
- Date of Birth: 05/24/88
Languages
Bengali
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Certification
- Ericsson Leaders Core Curriculum – 2023
- Currently pursuing 'Design Thinking and Innovation with AI' from IIM K, July 2025
Timeline
Senior Program Manager
Ericsson
10.2021 - Current
Pre-Sales / Service Delivery Lead
Ericsson
07.2019 - Current
Pre-Sales / Services Solution Specialist
Nokia
12.2015 - 07.2019
Senior Engineer
Ericsson India Pvt. Ltd.
12.2010 - 11.2015
MBA - Finance & Marketing
Fore School of Management
B.Tech. - Electronics & Communication
Malaviya National Institute of Technology
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