Neema Rawat
Operations Leader
Gurgaon,HR
Summary
Accomplished Sr. Team Leader with a proven track record at American Express, adept in strategic planning and team development. Spearheaded initiatives that significantly enhanced productivity and efficiency, leveraging analytical skills and fostering a culture of continuous improvement. Excelled in building strategic partnerships and mentoring teams, driving notable performance improvements and fostering collaboration.
Overview
16
16
years of professional experience
1
1
Language
Work History
Sr. Team Leader
American Express
11.2010 - Current
- Conducted team member meetings and updated members on best practices and continuing expectations.
- Enhanced team productivity by implementing efficient workflow processes and optimizing resource allocation.
- Discovered training needs and provided coaching.
- Set clear team goals and delegated tasks and set deadlines.
- Drove revenue growth by establishing strategic partnerships and identifying new business opportunities.
- Promoted a collaborative work environment, encouraging open communication among team members for better problem-solving abilities.
- Spearheaded process improvements, identifying bottlenecks and implementing effective solutions for increased efficiency.
- Oversaw the successful execution of multiple projects by effectively managing risks and addressing potential issues proactively.
- Championed a culture of continuous learning, fostering an environment conducive to professional growth and development.
- Built a cohesive team culture by recognizing individual achievements while emphasizing collective success as the ultimate goal.
- Mentored junior team members, providing guidance and support to enhance their career progression.
- Fostered strong relationships with key stakeholders through regular updates, maintaining transparency on project status at all times.
- Produced weekly, daily and monthly activity reports and forecasts.
- Streamlined communication channels for improved cross-functional collaboration, resulting in better project outcomes.
- Established clear performance metrics, monitoring progress routinely against set objectives for optimal results.
- Introduced innovative technologies and tools to modernize workflows, increasing overall efficiency levels across the organization.
- Developed comprehensive training programs to equip team members with the necessary skills for success in their roles.
- Developed strategies to promote team member adherence to company regulations and performance goals.
- Led change management initiatives to facilitate organizational restructuring efforts and improve overall performance.
- Influenced company policy formulation through active participation in management meetings and contributing valuable insights from a Senior Team Leader perspective.
- Managed high-performing teams to deliver exceptional results on time and within budget constraints.
- Implemented data-driven decision-making processes, leveraging analytics tools for informed business decisions.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Created and managed project plans, timelines and budgets.
Senior Associate Executive
Naukri.com
06.2008 - 01.2010
- Spearheaded strategic partnerships with key industry players, expanding the company''s market presence and reach.
- Played an instrumental role in the successful execution of high-profile events attended by industry professionals, clients, and stakeholders alike.
- Presented data-driven insights to executive leadership, influencing informed decision-making processes.
- Increased employee engagement through the development of training programs tailored to individual needs within the organization.
Education
Bachelor of Arts -
Lady Irvin Colleage
New Delhi, India05.2008
Skills
Strategic Planning
Team Development
Conflict Management
Delegation
Customer Focus
Meeting Management
Conflict Mediation
People Management
Team Supervision
Quality Improvement
Performance Improvement
Coaching and Mentoring
Documentation And Reporting
Analytical Thinking
Leading Team Meetings
Teamwork and Collaboration
Coaching
Service Level Agreements
Problem-Solving
Mentoring
Attention to Detail
Performance Evaluations
Team Check-Ins
Giving Constructive Feedback
Account Management
Problem-solving abilities
Data Analysis
Analytical Skills
Decision-Making
Process Improvement
Excellent Communication
Team Collaboration
Idea Development and Brainstorming
Process Analysis
Project restructuring
Project Planning
Problem-solving aptitude
Issue Research
Accomplishments
- Achieved business results by completing the day to day task, with accuracy and efficiency.
- Collaborated with team of Strategy in the development of skip trace team.
- Documented and resolved operational issues which led to outstanding business results.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 30 staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeLocation Preference
RemoteOn-SiteImportant To Me
Company CultureWork-life balanceCareer advancementHealthcare benefitsFlexible work hoursWork from home optionTimeline
Sr. Team Leader
American Express
11.2010 - Current
Senior Associate Executive
Naukri.com
06.2008 - 01.2010
Bachelor of Arts -
Lady Irvin Colleage