Neema Rawat
Operations Leader
Gurgaon,HR
Summary
Accomplished Sr. Team Leader with a proven track record at American Express, adept in strategic planning and team development. Spearheaded initiatives that significantly enhanced productivity and efficiency, leveraging analytical skills and fostering a culture of continuous improvement. Excelled in building strategic partnerships and mentoring teams, driving notable performance improvements and fostering collaboration.
Overview
16
16
years of professional experience
1
1
Language
Work History
Sr. Team Leader
American Express
11.2010 - Current
- Conducted team member meetings and updated members on best practices and continuing expectations.
- Enhanced team productivity by implementing efficient workflow processes and optimizing resource allocation.
- Discovered training needs and provided coaching.
- Set clear team goals and delegated tasks and set deadlines.
- Drove revenue growth by establishing strategic partnerships and identifying new business opportunities.
- Promoted a collaborative work environment, encouraging open communication among team members for better problem-solving abilities.
- Spearheaded process improvements, identifying bottlenecks and implementing effective solutions for increased efficiency.
- Oversaw the successful execution of multiple projects by effectively managing risks and addressing potential issues proactively.
- Championed a culture of continuous learning, fostering an environment conducive to professional growth and development.
- Built a cohesive team culture by recognizing individual achievements while emphasizing collective success as the ultimate goal.
- Mentored junior team members, providing guidance and support to enhance their career progression.
- Fostered strong relationships with key stakeholders through regular updates, maintaining transparency on project status at all times.
- Produced weekly, daily and monthly activity reports and forecasts.
- Streamlined communication channels for improved cross-functional collaboration, resulting in better project outcomes.
- Established clear performance metrics, monitoring progress routinely against set objectives for optimal results.
- Introduced innovative technologies and tools to modernize workflows, increasing overall efficiency levels across the organization.
- Developed comprehensive training programs to equip team members with the necessary skills for success in their roles.
- Developed strategies to promote team member adherence to company regulations and performance goals.
- Led change management initiatives to facilitate organizational restructuring efforts and improve overall performance.
- Influenced company policy formulation through active participation in management meetings and contributing valuable insights from a Senior Team Leader perspective.
- Managed high-performing teams to deliver exceptional results on time and within budget constraints.
- Implemented data-driven decision-making processes, leveraging analytics tools for informed business decisions.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Created and managed project plans, timelines and budgets.
Senior Associate Executive
Naukri.com
06.2008 - 01.2010
- Spearheaded strategic partnerships with key industry players, expanding the company''s market presence and reach.
- Played an instrumental role in the successful execution of high-profile events attended by industry professionals, clients, and stakeholders alike.
- Presented data-driven insights to executive leadership, influencing informed decision-making processes.
- Increased employee engagement through the development of training programs tailored to individual needs within the organization.
Education
Bachelor of Arts -
Lady Irvin Colleage
New Delhi, India05.2008
Skills
Strategic Planning
Accomplishments
- Achieved business results by completing the day to day task, with accuracy and efficiency.
- Collaborated with team of Strategy in the development of skip trace team.
- Documented and resolved operational issues which led to outstanding business results.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 30 staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteOn-SiteImportant To Me
Company CultureWork-life balanceCareer advancementHealthcare benefitsFlexible work hoursWork from home optionTimeline
Sr. Team Leader
American Express
11.2010 - Current
Senior Associate Executive
Naukri.com
06.2008 - 01.2010
Bachelor of Arts -
Lady Irvin Colleage
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