Neeman Bhat
Noida
Summary
Strategic and results-driven operations and program leader with over 5 years of experience leading cross-functional teams and managing global business operations across the US, UK, Canada, and APAC. Adept at planning resources, understanding business risks, and executing strategic initiatives to drive operational effectiveness and business transformation. Proven ability to deliver outcomes through data-driven decision-making, process enhancements, automation, and CRM customization. Skilled in contract compliance, vendor and royalty operations, and adapting to new business models. Known for compiling lessons learned to scale improvements, and fostering a culture of continuous learning and high performance in tech-enabled environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager
Pearson
Noida
03.2023 - Current
- Spearhead cross-regional operational strategy to improve business efficiency and vendor performance.
- Conduct global audits ensuring contract compliance and identify process gaps for automation.
- Led high impact strategic projects aimed at streamlining operations, achieving 20–25% improvement in process efficiency.
- Used Jira for ticketing, sprint planning, and workload assignments to drive agile delivery across functions.
- Planned and allocated resources across multiple teams, ensuring project timelines and priorities were balanced.
- Documented lessons learned post project to improve cross-team knowledge sharing and repeatable success.
- Streamlined online reporting dashboards for real-time visibility into operations, saving 20+ hours monthly.
- Collaborated with finance, tech, and compliance teams to launch data-backed cost-saving initiatives.
- Introduced automation into royalty reconciliation processes, reducing manual effort by 30%.
- Identified key operational risks and proactively implemented mitigation plans to ensure compliance and reliability.
- Led a 10+ member cross-functional team, facilitating regular reviews, coaching, and upskilling sessions.
Deputy Manager
Pearson
Noida
10.2021 - 02.2023
- Directed royalty governance operations across US and UK, ensuring accuracy and compliance.
- Designed customized CRM workflows to improve customer experience and operational flow, governance and quality assurance
- Delivered insights for leadership using data analytics, driving revenue impact and process changes.
- Cultivated global communication channels to enhance coordination across time zones.
- Launched online royalty status trackers for licensors/licensees, improving transparency and reducing escalations.
- Streamlined licensing issue resolution by integrating standardized workflows with Salesforce.
- Enhanced royalty forecasting accuracy by implementing validation rules and automated reporting.
- Acted as the liaison between product, sales, and legal teams to ensure consistent contract execution.
- Initiated monthly dashboard reviews that tracked contract health, escalations, and renewal timelines.
Assistant Manager
Pearson
Noida
03.2020 - 09.2021
- Facilitated day-to-day global operations, ensuring smooth workflows and high service quality.
- Managed stakeholder communications and documentation for reporting and decision-making.
- Supported data governance and data integrity practices within CRM and operational systems.
- Generated reports, presentations, and documentation to support decision-making and provide insights into operational performance
- Cultivated strong relationships with business stakeholders and vendors, ensuring customer satisfaction and addressing issues promptly.
Business Development Executive
Extramarks Education
Delhi
06.2019 - 02.2020
- Identified market opportunities and pitched tailored solutions to prospective clients.
- Build and maintain relationships with potential clients through networking and outreach efforts.
- Conduct market research to identify trends, competitors, and potential areas for expansion.
- Coordinated with internal teams for proposal development and service delivery.
Education
Masters of Business Administration - MBA
IUST
Srinagar, India09.2019
Bachelors of Technology - ECE, B.Tech
IUST
Srinagar, India08.2017
Skills
- Stakeholder management
- Business strategy and process improvement
- Global business operations
- Project and operations management
- Royalty and contract compliance
- Vendor relationship management
- Data-driven decision making
- Automation and OCR implementation
- Cross-functional team leadership
- CRM customization (Salesforce, Oracle)
- Operational effectiveness and delivery excellence
- Adaptability to new business models
- Process enhancement and continuous improvement
STRENGTHS
- Strategic planning, Leadership, Communication
- Global perspective, Team management, Problem-solving
- Process enhancements, Testing and Automation
- Vendor Management, Content Development
Certification
- Fundamentals of Agile Project Management, Project Management Institute, 2024-04
- Fundamentals of Predictive Project Management, Project Management Institute, 2024-04
- Microsoft Planner, Skillsource, 2024-01
- Excel: PivotTables in Depth, LinkedIn, 2021-05
- Customer Service: Managing Customer Expectations, LinkedIn, 2021-04
- Oracle Supplier Entry and Approval, Pearson, 2020-06
- IPM Deal Entry and Approval, Pearson, 2020-06
Accomplishments
Decreased customer wait times by 20% through the implementation of automated processes utilizing OCR technology.
Awards
Global Finance Operations - Excellence Award, Pearson, 2023-09,
Finance Team of the Year Award, Pearson, 2022-12
Hobbies and Interests
Traveling, Reading, Sports, Technology
Timeline
Manager
Pearson
03.2023 - Current
Deputy Manager
Pearson
10.2021 - 02.2023
Assistant Manager
Pearson
03.2020 - 09.2021
Business Development Executive
Extramarks Education
06.2019 - 02.2020
Masters of Business Administration - MBA
IUST
Bachelors of Technology - ECE, B.Tech
IUST
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