SURAJ S
Bangalore
Summary
I have over 5 years of international experience in customer service, healthcare revenue cycle management, and global mobility & HR operations support. I specialize in recruitment coordination, offer management, candidate communication, and pre-onboarding activities, ensuring smooth and timely hiring processes. I am experienced in Workday (HRIS) for data management and transactions, and Salesforce for case tracking and issue resolution. I am proficient in Microsoft Excel for reporting, data tracking, and analysis. I am a quick learner with strong stakeholder management, problem-solving skills, and the ability to work effectively in high-volume, SLA-driven environments.
Overview
8
8
years of professional experience
Work History
HR Operations Specialist (Google Account1)
Graebel
Bangalore
07.2025 - 03.2026
- Supported end-to-end recruitment operations including candidate coordination, offer management, and pre-onboarding activities.
- Managed offer creation, validation, and acceptance tracking within strict SLA timelines, ensuring process accuracy and timely closures.
- Acted as primary candidate liaison, coordinating joining schedules, onboarding readiness, and communication across stakeholders.
- Utilized Workday (HRIS) for candidate data management, hierarchy validation, and recruitment transaction processing.
- Handled case management and workflow tracking in Salesforce, ensuring timely resolution of candidate queries and updates.
- Partnered with recruiters and hiring managers to streamline hiring workflows and improve candidate experience.
- Maintained advanced Excel trackers and MIS reports for SLA monitoring, candidate pipeline tracking, and operational reporting.
- Managed high-volume HR operations with strong focus on accuracy, compliance, and candidate experience consistency.
- Used MS Office (Excel, Word, Outlook) for reporting, documentation, and communication support in daily HR operations.
Senior Analyst – Medical Centre Hospital
R1 RCM
Bangalore
08.2022 - 04.2025
- Managed credit balance accounts, ensuring accurate reconciliation and timely resolution.
- Collaborated with billing specialists and medical providers to resolve credit discrepancies, and improve payment accuracy.
- Maintained reports and dashboards to track credit balance workflows, and monitor operational efficiency.
- Implemented process improvements to streamline credit balance handling, and enhance productivity.
- Ensured HIPAA compliance and data protection during all stages of credit balance handling and reporting.
Operations Representative – (Etisalat)
Concentrix
Bangalore
07.2021 - 08.2022
- Managed inbound and outbound customer calls, addressing technical complaints and service issues.
- Coordinated with internal teams to resolve customer complaints efficiently.
- Acted as the final escalation point when other teams were unable to resolve issues, ensuring resolution within the SLA.
- Maintained reports and tracked daily activities to support operational accuracy and accountability.
- Promoted company products using approved techniques, increasing revenue and exceeding performance expectations.
Team Leader
Ammas Pastries
Bangalore
08.2018 - 07.2021
- Managed centralised retail operations for Ammas Pastries across India and the UAE, ensuring smooth workflow and adherence to process standards.
- Supervised and guided a team of 12–15 staff, including training outlet teams on customer service best practices.
- Handled inbound customer calls and complaints, serving as the final escalation point to resolve issues efficiently.
- Processed orders and coordinated daily operations, maintaining quality and service consistency.
- Prepared daily and monthly reports, tracked team performance, and managed rosters.
- Acted as the centralised customer support lead, ensuring high standards of service across all outlets.
Education
Pre-University Course - Bangalore
St. Mary's School & Composite PU College
Bangalore05.2019
High School - Bangalore
Radiant Shema High School
Bangalore05.2016
Skills
- Customer Service Operations
- Workday / HRIS
- Escalation Management
- Reporting and Data Tracking
- Team leadership
- Microsoft Excel
- Advanced Excel reporting
- Data Analysis
- Creating dashboards
- Pivot tables
- Salesforce case management
- Data consolidation
- VLOOKUP
- HLOOKUP
- Data validation
- Preparing MIS reports
- Performance trackers
- Data cleansing
- Data formatting
- Pre-onboarding / offer management
Hobbies and interests
- World News & Current Affairs.
- Space & Astronomy.
- Deep Ocean Exploration.
- Geography & History (including Prehistoric Studies).
- Badminton.
- Traveling.
Languages
Kannada
Proficient
C2
Malayalam
Advanced
C1
English
Proficient
C2
Tamil
Proficient
C2
Telugu
Advanced
C1
Hindi
Intermediate
B1
Timeline
HR Operations Specialist (Google Account1)
Graebel
07.2025 - 03.2026
Senior Analyst – Medical Centre Hospital
R1 RCM
08.2022 - 04.2025
Operations Representative – (Etisalat)
Concentrix
07.2021 - 08.2022
Team Leader
Ammas Pastries
08.2018 - 07.2021
Pre-University Course - Bangalore
St. Mary's School & Composite PU College
High School - Bangalore
Radiant Shema High School