NEENA DHANDEM
Chennai
Summary
Dynamic leader with a proven track record at RR Donnelley & Sons, specializing in client relationship management and strategic planning. Successfully spearheaded projects with budgets up to $330,000, ensuring operational excellence and financial integrity. Expert in fostering interdepartmental collaboration to drive revenue growth and optimize performance while consistently exceeding client expectations.
Overview
9
9
years of professional experience
Work History
Associate Operations Account Manager
RR Donnelley & Sons
Chennai
03.2016 - Current
- Lead and manage a portfolio of creative projects, including ESG reports, annual reports, brochures, rebranding and marketing materials for diverse clients
- Managed revenue forecasting processes, ensuring accuracy and alignment with business goals
- Oversaw annual and quarterly budget allocations totalling [$330,000], optimizing resource utilization
- Conducted headcount forecasting and analysis to align workforce planning with revenue projections
- Led financial reclassification (#100,000) activities to ensure compliance with accounting standards and reporting accuracy
- Coordinate with clients to gather requirements, provide updates, and ensure alignment with project goals and timelines
- Collaborate with design teams and brainstorm innovative ideas to deliver exceptional outputs that exceed client expectations
- Oversee project life cycle, from preparing detailed proposals to generating final invoices, ensuring operational and financial accuracy
- Supervise and mentor a team comprising one Client Manager and two Studio Managers, fostering a high-performing work environment
- Monitor project budgets, schedules, and deliverables, achieving a track record of on-time and within-budget project completion
- Build and maintain strong client relationships, enhancing satisfaction and securing repeat business
- Looking at RFP and CPE of the team, maintaining headcount to ensure we meet client requirement and internal target
- Reviewing monthly/quarterly/annual forecast and sharing the number with internal stakeholder
Client Manager
RR Donnelley & Sons
Chennai
04.2018 - 03.2024
- Rendered service in accordance to established operating procedures and company policies within prescribed timelines
- Developed client files with sales contracts, records of client interactions, client notes, and other information while maintaining accuracy & transparency in the reporting process
- Identifying & replicating best practices across all functions for inculcating learning & sharing approach among all employees
- Managed daily workflow and ensured appropriate staffing to provide optimal service
- Keeping accurate records and documenting customer service actions and discussions
- Devised & executed the Business Continuity Plan (BCP) for the team
- Gathered customers’ requirements, conducted testing & evaluations to gauge proactive adjustments to deliver expectations
- Implemented ambitious customer satisfaction goals, and better-enabled customer service staff members to effectively meet them
- Organizing & participating in meetings with clients and prospective clients as requested
Team Leader
Minacs
Bangalore
07.2015 - 07.2015
- Mentored & motivated the team to achieve high standards and KPI targets
- Effectively resolved new client enquiries and acted as the face of the business
- Imparted up-skill trainings to juniors and new staff members
- Ensured adherence to performance standards & achievement of pre-defined performance targets; organized weekly team meetings to discuss targets & achievements; determined & addressed gaps in performance or quality
- Formulated accurate reports on team performance and communicated the same to Senior Managers
- Facilitated with prompt information on individual performance with quarterly/annual performances reviews
- Organized regular CLPs (Continuous Learning Programs) based on Training Need Identifications via PKTs
- Tracked attrition based on RAG analysis and regular one-on-one sessions with advisors
- Worked towards maintaining discipline and absenteeism on floor
Education
B.Tech. - ECE
Shadan College of Engineering & Technology
Hyderabad12th - State Board
Ideal Junior College
Hyderabad10th - SSE
Little Flower Convent High School
Solapur, MaharashtraSkills
- Effective Strategic Planning
- Conceptual Ideation Expertise
- Effective Revenue Management
- Client Relationship Management
- Ongoing Process Optimization
- SLA Management
- Project Management
- Performance Optimization
- Interdepartmental Cooperation
Accomplishments
- Best CFO( Chief Fun Office for the division) for RRD India : 2021,2023 and 2024
- Pinnacle Award in H1 2023
- Emerging Leader 2022
Languages
- English
- Hindi
- Telugu
- Tamil
Personal Information
Date of Birth: 02/06/84
Timeline
Client Manager
RR Donnelley & Sons
04.2018 - 03.2024
Associate Operations Account Manager
RR Donnelley & Sons
03.2016 - Current
Team Leader
Minacs
07.2015 - 07.2015
B.Tech. - ECE
Shadan College of Engineering & Technology
12th - State Board
Ideal Junior College
10th - SSE
Little Flower Convent High School
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