Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Neenu A.A

Bengaluru

Summary

Customer Service Executive with proven expertise in problem-solving and client relationship management. Demonstrated ability to enhance customer satisfaction through effective communication and teamwork. Seeking a role that values dedication and integrity.

Overview

2
2
years of professional experience

Work History

Customer Service Executive

Smoor chocolates
bengaluru
03.2024 - Current
  • Developed strong relationships with customers by providing knowledgeable advice on products and services.
  • Enhanced product understanding to improve customer communications.
  • Addressed customer concerns adeptly while upholding professional standards.

Barista

Thrid wave coffee
bengaluru
05.2023 - 02.2024
  • Provided exceptional customer service, enhancing guest experience through engagement.
  • Exhibited calm demeanor during high-volume periods and special events.
  • Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.

Education

Bachelor of Arts - History

St. Mary's College Thrissur
Kerala,India
10-2023

Commerce

Govt. Boys Higher Secondary School
Kerala, India
05-2020

Skills

  • Customer relationship management
  • Product knowledge
  • Complaint resolution
  • Team collaboration
  • Adaptive learning
  • Active listening
  • Problem solving

Languages

Malayalam
First Language
English
Advanced (C1)
C1
kannada
Intermediate (B1)
B1
tamil
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1

Timeline

Customer Service Executive

Smoor chocolates
03.2024 - Current

Barista

Thrid wave coffee
05.2023 - 02.2024

Bachelor of Arts - History

St. Mary's College Thrissur

Commerce

Govt. Boys Higher Secondary School

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Neenu A.A