Neenu Susan Varghese
Ettumanoor
Summary
To secure an adequate position in an esteemed organization that fits me with opportunities to grow and develop by taking challenging jobs where I can explore my skills, knowledge and experience for the progress of the organization as well as my career.
Overview
5
5
years of professional experience
Work History
Customer Service Manager (Search and Rescue)
Amazon Development Centre India
08.2020 - 12.2024
- Interacted effectively with customers to address inquiries and build strong client relationships.
- Resolved customer complaints with professionalism and efficiency, ensuring high satisfaction levels.
- Responded promptly to customer queries via chat and email, delivering accurate and helpful information.
- Processed customer orders accurately and ensured timely fulfillment.
- Handled returns, refunds, and exchanges in accordance with company policies to maintain customer trust.
- Maintained up-to-date and organized customer records for efficient service and follow-up.
- Provided detailed information about products and services to assist in customer decision-making.
- Collected and analyzed customer feedback to support continuous service improvement.
- Guided customers through company policies and procedures to ensure clarity and compliance.
Personal Assistant for the Medical Director
Sri Ramakrishna Hospital
08.2019 - 08.2020
- Schedule and coordinate meetings, ensuring all necessary arrangements are in place.
- Manage and maintain calendars, prioritizing appointments and deadlines.
- Answer and route phone calls, respond to emails and take clear, accurate messages.
- Record accurate and detailed meeting minutes for future reference.
- Assisted with the implementation of hospital wide initiatives and projects such as NABH compliance, patient safety programs and clinical excellence initiatives.
- Maintain organized filling systems (digital and physical) for quick access to information.
- Prepare and distribute correspondence, reports and presentation needed.
- Liaise with internal teams and external stakeholders to facilitate smooth communication.
- Plan, organize and oversee events including logistics and follow-ups.
Education
Masters - International Business
Sri Ramakrishna College of Arts And Science
Coimbatore, Tamil Nadu01-2019
Bachelor - Commerce
KMEA Arts And Science College
Ernakulum, Kerala01-2016
Skills
- Excellent communication and interpersonal skills
- Have the ability to work under pressure
- Good Leadership quality
- Time management
- Proactive & contingent
- Perseverance
Training
- Parsing current Indian banking scenario.(2018)
- GST academy of excellence.(2018)
- Value – Added Programme.(2018)
- DST sponsored entrepreneurship awareness camp.(2018)
- The middle East: Culture, community and trade.(2018)
- Writing and Learning: The creative sparkling.(2018)
- Key indicator of countries economy.(2018)
- Marine insurance: Insight and foresight.(2019)
- Export documentation.(2019)
- Importance of reading skills.(2019)
- Creative mind- A Spark of divinity.(2019)
Disclaimer
I hereby declare that the above information is true to the best of my knowledge.
MANGALORE INDUSTRIAL VISIT
Visited Mangalore port twice and understood the various shipping and freight forwarding activities happening in the port.
Timeline
Customer Service Manager (Search and Rescue)
Amazon Development Centre India
08.2020 - 12.2024
Personal Assistant for the Medical Director
Sri Ramakrishna Hospital
08.2019 - 08.2020
Masters - International Business
Sri Ramakrishna College of Arts And Science
Bachelor - Commerce
KMEA Arts And Science College
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