Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
BusinessDevelopmentManager
Neeraj Bansal

Neeraj Bansal

Global Operations And Supply Chain Leader
Frankfurt,

Summary

A Global C Level Operations and Supply Chain Leader with experience across multiple industries who combines digital, operations and technology expertise with deep understanding of the customer and business acumen. Skilled in Logistics, Supply Chain Optimization, Operations Management, UAV, Drone Transportation, Road Transportation, Fleet Management, Control Tower, e-Commerce, Reverse Logistics, Regulatory Compliance, Technology and Sustainability.


Specifically, I am a strategic C-level executive with expertise in building successful long-term business and operations teams from ground-up, , leading change management and managing complex multi-modal last mile and middle mile deliveries, leveraging my skills in consultative sales & customer experience management, and capitalizing on opportunities to achieve breakthrough results.


I enjoy multidimensional roles, especially where I can be directly involved in an organization's growth. Leading the strategic growth of a company and the development of its team brings me great personal satisfaction and a sense of achievement. Personal passion to work in an international and multi-cultural environment.

Overview

27
27
years of professional experience
4
4
years of post-secondary education
3
3
Languages

Work History

Global Head of Drone Logistic Services

Wingcopter GmbH
Weiterstadt
05.2020 - Current
  • Launched and led the drone logistics service business, transforming Wingcopter from an OEM player to a service business model.
  • Aiming to achieve an Annual Recurring Revenue (ARR) of $100 million by 2025.
  • Signed key turnkey service contracts for last mile healthcare deliveries using drones with Continental Drones, Synerjet corp, Elsmed, Siemens Healthineers, and more.
  • Leading the building of global partnerships, driving sales, and leading the Go-to-Market strategy for drone delivery logistics across the US, Latin America, Europe, the Middle East, and Africa.
  • Managing all global logistics service operations and certification for last mile delivery services, including the development and implementation of delivery procedures and technology.
  • Conceptualizing and leading the full digitalization of service operations by creating the Wingcopter service delivery platform (WSDP).
  • Signed strategic global partnerships with Siemens Healthineers and Synerjet.
  • Developing and implementing safety management systems to ensure safe and efficient drone delivery operations.
  • Building and leading a global team of drone pilots, solution design & planning, operations, customer support & maintenance, providing training, guidance, and performance management as needed.
  • Establishing and maintaining relationships with regulatory agencies, industry associations, and clients to ensure compliance and service excellence.

Head of Logistics & Chief Business Officer

DHL SmarTrucking (DHL e-Commerce)
Mumbai
09.2017 - 12.2019

Building a leading customer-centric brand aimed at disrupting the traditional logistics industry using data and AI to build a digital transportation company. Creating a digital eco-system with leading companies in FMCG, Pharma, E-commerce, Electronics & Auto industries to digitize their supply chains.

Achievements/ Tasks.

  • Transformation of DHL into a world class fully digitized Road transportation and distribution business to make it the India's leading most reliable service provider for Indian roads.
  • Built DHL SmarTrucking as an independent brand to build fully digitized long-haul operations by setting up pan-India operations of 750+ trucks with over 21 Smart Hubs and over 350 employees, 2500+ drivers -.
  • Build the business from zero to 30M Euro in record time of 18 months \ with +100 customers across industry domains & winning key clients like Amazon, Flipkart, Xiaomi, Mahindra group, Jubilant group etc.
  • Building cold chain solutions for Mean, Dairy & Confectionary industry.
  • Digitized the supply chain for Fruits & vegetables & pharma industries.
  • Operationally positive within 22 months of Operations.
  • Disrupted the traditional trucking industry by creating the unique 2 driver relay model with +50% faster delivery times and with +95% reliability. Mobile Phone manufacturers and e-commerce players were the biggest adopters of our services as it transformed their supply chains.
  • Building core IP on Route optimization, Network optimization & Driver optimization engines. Launching Driver app, customer app and operations app, the 1st time in the Industry.
  • Developing groundbreaking sales strategies & customer experience mix to create disruption in the traditional market and a premium service

Chief Customer Officer & Business Head

Axiata Digital
Mumbai
09.2015 - 09.2017

Axiata Group is a Malaysian telecommunications conglomerate with extensive operations in Asia, over 150M subscribers across Asia and Group revenue of USD5.77 billion in 2018. It employs 12,000 people in 11 countries. Ada (formerly Adknowledge Asia) integrates data, insights, media, and content to deliver business outcomes.

Achievements/ Tasks

• Initiating and leading Axiata's Digital Business Unit's (ads) driven Digital disruption -and

transformation initiatives in its operating markets in South Asia

• P&L responsibility for innovative digital product portfolio and platform business & expansion of business in new markets in South Asia, especially with Telco’s

• Grew the business from managing less than1MN Euro to +35MN Euro Mktg budget.

• Built advertiser base to +50 brands & agencies by building teams across geographies

• Product innovation of creating Real-time marketing during IPL for the first time, globally on Facebook platform

Chief Digital Officer

Jio Digital Platforms
Mumbai
05.2014 - 09.2015

Part of the Reliance Jio Exec launch team - the most disruptive start-up ever in the Mobile Telecom Industry. Jio is the largest of the greenfield digital corporate startups globally with a total investment well over 30 Bln USD. Jio has attracted over 110 million customers within 160 days of launch, making it the world's fastest-growing technology company. Jio is named as the world's 17th most innovative company. Responsible for digital channel strategy and e-commerce. Jio attracted investment from Facebook and it's currently valued at $66 Billion.

Achievements/ Tasks.

· Created and executed the go to market plan (GTM) for launch to acquire 50 MN customers in 100 days at launch and managed to achieve phenomenally successful 120 million paying clients in 160 days after launch. Built the "City in a box" model as part of GTM strategy for launch in 1000+ cities at launch

· Executive Member of Reliance Jio launch team, taking role of Digital & Customer Acquisition Lead, with P&L responsibility for eCommerce, Digital Recharges and Mobile Ad revenues.

· Built Digital Platforms & Products solutions for Jio – including full ecommerce solution, from conversion to fulfilment. Digital services included - Jio media (Music, video, movies), Jio Chat and are stand-alone brands and businesses.

· Re-imagined the traditional way of doing business with a 'Digital & Mobile First' . Reduced customer on-boarding time from 48 hours to 15 minutes only, revolutioning the whole mobile industry.

· Partnerships with key players including Flipkart and Amazon; created e-commerce solution from scratch to ensure delivery from store/warehouse in 90 minutes.

· Defining and creating the new Jio brand and also the brand experience by defining customer journeys and defining customer experience across all touch points across channels. Conceptualised big data solutions for advanced Customer Targeting and Advertising including set up of digital marketing and social listening.

· Built and led large world-class digital team for Jio's digital Channels with >200 FTE.

·

Core responsibilities: - Strategy & planning - P&L - Organisational set-up - Customer acquisition - Programme management - E-commerce & platform solutioning - Digital marketing - Stakeholder engagement

Head of Sales & Operations-MENA & Emerging Markets

Google Ireland Ltd
Dublin
05.2009 - 04.2014
  • Global Expansion team, Head of Ad operations, & SMB Monetization EMEA, MENA Region– Ireland
  • Leading Online Sales & Operations to our Small & Medium customers in Europe, Middle East & Africa
  • Created and launched a global model for Google to sell to and support the Small & Medium Customer segment
  • Leading Online Sales to our largest customers in Southern Eastern Europe, Middle East & Africa
  • Leading a global initiative to make Google the platform of choice for companies to advertise their goods and services internationally
  • Leading Google Ads Customer Operations for the EMEA region
  • Member of Google EMEA Business & Operations leadership team

Head of Sales & Operations - South Asia

Sony Mobile
Dhaka
05.2004 - 05.2009
  • Mobile– Global Marketing & CEO of Emerging markets South Asia – Sweden & Bangladesh

Sales Director - Mobile Internet Applications & So

Ericsson AB
Stockhom
08.1996 - 04.2004
  • Years)
  • Digital Partnerships & Alliances
  • Multi-cultural teams
  • EXPERIENCE COVERS
  • Building & Scaling Services, Supply chain Operations, Customer Excellence & Digitalization teams
  • Building & incubating new business verticals in large organizations and building go to market strategy for expansion in new markets
  • Digital Transformation & Innovation in operations to create new monetization strategies for businesses
  • Leading change Management & Digital Transformation at various fortune Top 500 companies in variety of CXO roles for Supply chain, Services, Digitalization & Business

Education

MBA - International Business

The Fuqua School of Business, Duke UniversityThe Fuqua School of Business, Duke University
Durham, North Carolina, USA
03.2012 - 10.2013

MBA - Marketing

Copenhagen Business School
Copenhagen, Denmark
05.2004 - 06.2006

Skills

    Logistics and transportation management

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Affiliations

- German Accelerator – (Mentor)

- EU-India InnoCenter -(Mentor)

- Mentor / Growth Advisor - Various Startups

Timeline

Global Head of Drone Logistic Services

Wingcopter GmbH
05.2020 - Current

Head of Logistics & Chief Business Officer

DHL SmarTrucking (DHL e-Commerce)
09.2017 - 12.2019

Chief Customer Officer & Business Head

Axiata Digital
09.2015 - 09.2017

Chief Digital Officer

Jio Digital Platforms
05.2014 - 09.2015

MBA - International Business

The Fuqua School of Business, Duke UniversityThe Fuqua School of Business, Duke University
03.2012 - 10.2013

Head of Sales & Operations-MENA & Emerging Markets

Google Ireland Ltd
05.2009 - 04.2014

Head of Sales & Operations - South Asia

Sony Mobile
05.2004 - 05.2009

MBA - Marketing

Copenhagen Business School
05.2004 - 06.2006

Sales Director - Mobile Internet Applications & So

Ericsson AB
08.1996 - 04.2004
Neeraj BansalGlobal Operations And Supply Chain Leader