Neeraj Chinthala
Hyderabad
Summary
Motivated and adaptable Customer Service Representative with over 2 years of experience in handling customer interactions, technical support, sales, and billing operations. Seeking a challenging opportunity to contribute to customer satisfaction and business efficiency while continuing to grow professionally.
Overview
2
2
years of professional experience
Work History
Account Associate
VXI Global Solutions
Hyderabad
06.2024 - 08.2025
- Engaged customers to understand their needs and preferences.
- Processed sales transactions using point-of-sale systems efficiently.
- Maintained up-to-date knowledge of product offerings and promotions.
- Utilized point-of-sale systems for processing transactions and tracking sales data.
- Stayed up-to-date on latest trends in sales promotions, product updates and service changes.
Customer Service Representative
Foundever
Hyderabad
03.2023 - 05.2024
- Served as the first point of contact for customer inquiries, delivering accurate, and empathetic support.
- Handled billing, finance, credit-related queries, and order processing.
- Managed high-volume incoming calls while maintaining professionalism and composure.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Promoted and activated services aligned with client offerings.
- Conducted troubleshooting for network and connectivity issues.
- Ensured a high-quality customer experience, maintaining 85–90% call quality scores.
- Documented customer interactions accurately in the CRM system for future reference.
Education
High School Diploma -
TKR Engineering College
Meerpet,Telangana09-2023
Skills
- Customer relationship management
- Adaptability to change
- Effective communication
- Team collaboration
- Customer engagement
Languages
Telugu
First Language
English
Proficient (C2)
C2
Tamil
Intermediate (B1)
B1
Accomplishments
- KPIs performer for 3 consecutive months.
Affiliations
- Keen badminton player
- Professional Swimmer
Personal Profile
Father's name: Ramesh Chinthala
Sex: Male
Date of birth: November 24, 2003
Marital status: unmarried
DECLARATION
- "I hereby declare that the information provided above is true and correct to the best of my knowledge and belief."
Timeline
Account Associate
VXI Global Solutions
06.2024 - 08.2025
Customer Service Representative
Foundever
03.2023 - 05.2024
High School Diploma -
TKR Engineering College
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