Swimming, early morning walking and playing with my children’s, watching movie
Neeraj Dwivedi
Retail And Hotel Industry
Prayagraj
Summary
Dynamic professional seeking to excel in a stimulating environment that fosters growth and innovation. Eager to leverage existing knowledge while continuously enhancing skills to contribute effectively to the firm's success. Committed to delivering high-quality results through dedication and a strong work ethic. Passionate about collaborating with teams to drive projects forward and achieve organizational goals.
Overview
18
18
years of professional experience
7
7
Certifications
1
1
Language
Work History
Hotel Owner
Hotel Royal Galaxy
01.2021 - Current
- Leading the team of 16 staff.
- Ensuring proper and smooth operation of hotel.
- Ensure guest satisfaction.
- Meet with department heads.
- Manage profitability.
- Train & develop staff.
- Identify and help ensure the execution of strategic goals.
- Oversee marketing and demand generation.
- Resource allocation.
- Helping to resolve issues.
- To be proactive to make the operation smooth.
- Ensuring timely release of payment of travel agents.
- Meeting and satisfying corporate clients.
- Meeting with mangers and ensuring our targets are achieved.
Business Development Manager
Oravel Stays Pvt Ltd
11.2019 - 12.2021
- Getting new hotels on Oyo Platform i.e. signing
- Collection and realization
- Maintaining DSRN of my portfolio.
- Making New hotel live on Oyo platform
- Contributing towards profitability of company by getting timely settlement of Hotel accounts.
- Controlling Churn of my portfolio by maintaining good relationship with owners.
- Ensuring minimum and timely OYO secure recharge.
- Helping ABM to control on CID and smooth operation of hotel.
- Ensuring all hotels are contributing walk-in
- On boarding properties of my portfolio in secure.
- Ensuring timely response of digital audit.
- (OYO)
Assistance General Manager
Oravel Stays Pvt Ltd
10.2016 - 10.2019
- Building strong Relationship with hotel partners.
- Regular Visit to hotels and audit of room’s standard as per company guidelines.
- Solving hotel concern, and upgrading hotel standards.
- Sharing new ideas and thought over hospitality standard to improve guest Experience.
- Revenue leakage Audit
- Ensuring great customer experience and minimize customer escalation.
- Helping owners for maximization of profit with minimum input.
- Fraud Prevention
- Handling spill over bookings from hotel gets to OYOs hotels.
- Training Property manager & Hotel staff to improve guest Experience.
- Handling guest concern and supporting to them on ground level to create good brand image of OYO.
- Demonstrates high ethical values.
- Helping out Demand managers from outside to convert bookings in OYO platform.
- (OYO)
Demand Manager
Oravel Stays Pvt Ltd
04.2016 - 09.2016
- Established OYO as a Brand in Market.
- Retain/acquire new clients in the specified region/ market.
- Manage the entire sales process effectively from query generation to payment.
- Create new products by interacting with Marketing and Demand teams tailor made to client requirements.
- Understanding client requirements and tailor pitch the product accordingly.
- Share regular feedback on market conditions, competition, pricing and other factors influencing sales.
- Interact regularly with the clients to ensure a committed and partnership based relationship.
- Assisting in adding new supply and maintaining relations with owners.
- (OYO)
Cluster manager
OYO Rooms (Oraval Stays pvt. Ltd.)
04.2015 - 03.2016
- Interacting with Guest to know their feedback about OYO.
- Inspect properties on daily basis for proper functioning and adherence to standards.
- Maintain good relationship with the owner and property manager to get better hospitality for Oyo customers and avoid escalations.
- Manage the inventory of stock as Oyo kit, and linen standard.
- Training of the Hotel staff and property Manager on basic hospitality.
- Ensuring OYO standards (SOP) are being maintained at hotels
- Ensuring internal and external branding is up to mark at properties.
- Analyzing Reconciliation sheet of Hotels under my cluster, if any issue arises from hotels, coordinate with accounts and get it sorted.
Area manager
Pita pit Restaurants-Mentor Hospitality pvt.ltd.
01.2015 - 04.2015
- Recruiting team members for the stores.
- Checking, Cleanliness & Hygiene of the store.
- Driving team performance.
- Handling customer complains.
- On job training of team members.
- Customer Interaction/Feedbacks regarding Pita served and staff behaviour.
- Checking of preventive maintenance of the equipment at stores.
- Control wastage and food costs.
- Working on area budget.
- Verifying area of expenses
- Sharing Investigation report with M.D.
Restaurant General manager
Pizza Hut ( R.J Corporation- Devyani International)
11.2013 - 09.2014
- Monitoring Weekly and daily basis marketing activities
- Store sales and APC
- Ensuring no expiry products are found in store(shelf life guidelines are followed)
- Cost control by forecasting, ordering, production and preparation.
- Finalizing duty roaster of shift managers and team members.
- Analyzing Profit & Loss of store.
- Analyzing and doing bench planning.
- Inventory control.
- Setting sales target shift wise.
- Ensuring store hygiene & cleanliness.
- Checking Equipments maintenance to have smooth operation.
- Maintaining and increasing standards of customer service.
- Ensuring quality of pizza is maintained.
- Ensuring cleaning materials are used as per SOP no excess usage or wastage.
Area manager
Café Coffee day (Amalgamated bean coffee trading company ltd.)
10.2012 - 11.2013
- Retails -Analyzing on sales and APC of the stores.
- Cost control by forecasting, ordering, production and preparation.
- Finalizing duty roaster of managers and team members.
- Analyzing financial report of the area and store (Profit & loss).
- Analyzing and doing bench planning.
- Inventory control.
- Setting sales target.
- Providing team with stimulating and supportive environment to achieve organization goal.
- Maintaining and increasing standards of customer service.
- Ensuring all guests are served coffee and food as per SOP.
- Verifying and control over petty cash expenses.
- Regular visits to minimize financial loss.
Café manager
Café Coffee day (Amalgamated bean coffee trading company ltd.)
04.2010 - 09.2012
- Retails -Analyzing on sales and APC of the stores.
- Cost control by forecasting, ordering, production and preparation.
- Finalizing duty roaster of team members.
- Responsible for store profit & loss.
- Inventory control.
- Maintaining and increasing standards of customer service.
- Ensuring all guests are served coffee and food as per SOP.
- Building good relationship with Guests
- Submitting store expenses on monthly basis.
- Ensuring during audit 0 variations found at stock level by monitoring inventory on daily basis.
Assistant Manager (L1&L2)
Café Coffee day (Amalgamated bean coffee trading company ltd.)
11.2007 - 03.2010
- Responsible for one store complete operation.
- Staffing and training
- Responsible for store sales and marketing
- Coffee making
- Ensuring guest satisfaction
- Coordinating with accounts, HR and marketing Department.
- Reporting store concern to Area manager and seeking help
Education
MBA - Marketing and HR
Institute of Management Studies, ICFAI University
Hyderabad01.2010
BBA - Hotel Management and Catering Technology
Global Institute of Hotel Management and Catering Technology, Allahabad Agricultural university
Hyderabad01.2006
Air Force Public School
Ambala Cantt, Haryana 04.2001 -
Air Force Public School
Ambala Cantt, Haryana 04.2001 -
Skills
Operations management
Project management
Customer relationship management
Customer retention
Quality management
Staff motivation
Risk management
Customer relations
Process improvements
Vendor relationships
Certification
Certified as all India best coffee brew master at Cafe Coffee Day 2011, Hyderabad
Interests
Timeline
Hotel Owner
Hotel Royal Galaxy
01.2021 - Current
Business Development Manager
Oravel Stays Pvt Ltd
11.2019 - 12.2021
Assistance General Manager
Oravel Stays Pvt Ltd
10.2016 - 10.2019
Demand Manager
Oravel Stays Pvt Ltd
04.2016 - 09.2016
Cluster manager
OYO Rooms (Oraval Stays pvt. Ltd.)
04.2015 - 03.2016
Area manager
Pita pit Restaurants-Mentor Hospitality pvt.ltd.
01.2015 - 04.2015
Restaurant General manager
Pizza Hut ( R.J Corporation- Devyani International)
11.2013 - 09.2014
Area manager
Café Coffee day (Amalgamated bean coffee trading company ltd.)
10.2012 - 11.2013
Café manager
Café Coffee day (Amalgamated bean coffee trading company ltd.)
04.2010 - 09.2012
Assistant Manager (L1&L2)
Café Coffee day (Amalgamated bean coffee trading company ltd.)
11.2007 - 03.2010
Air Force Public School
04.2001 -
Air Force Public School
04.2001 -
BBA - Hotel Management and Catering Technology
Global Institute of Hotel Management and Catering Technology, Allahabad Agricultural university
MBA - Marketing and HR
Institute of Management Studies, ICFAI University
INTERNSHIPS
Description: Industrial Exposure Training for all major departments done at Hotel Green Park, Begumpet, a group of Diana Hotels Ltd. Hyderabad.
PERSONAL DETAILS
Mother’s Name : Smt. Anshu Devi Father’s Name : Shri. Chhote Lal Dwivedi Date of Birth : 22-02-1986 Gender : Male DATE: - 15-11-2025 PLACE: - Prayagraj (U.P.)