Swimming, early morning walking and playing with my children’s, watching movie
Neeraj Dwivedi
Retail And Hotel Industry
Prayagraj
Summary
Dynamic professional seeking to excel in a stimulating environment that fosters growth and innovation. Eager to leverage existing knowledge while continuously enhancing skills to contribute effectively to the firm's success. Committed to delivering high-quality results through dedication and a strong work ethic. Passionate about collaborating with teams to drive projects forward and achieve organizational goals.
Overview
18
18
years of professional experience
7
7
Certifications
1
1
Language
Work History
Hotel Owner
Hotel Royal Galaxy
01.2021 - Current
- Leading the team of 16 staff.
- Ensuring proper and smooth operation of hotel.
- Ensure guest satisfaction.
- Meet with department heads.
- Manage profitability.
- Train & develop staff.
- Identify and help ensure the execution of strategic goals.
- Oversee marketing and demand generation.
- Resource allocation.
- Helping to resolve issues.
- To be proactive to make the operation smooth.
- Ensuring timely release of payment of travel agents.
- Meeting and satisfying corporate clients.
- Meeting with mangers and ensuring our targets are achieved.
Business Development Manager
Oravel Stays Pvt Ltd
11.2019 - 12.2021
- Getting new hotels on Oyo Platform i.e. signing
- Collection and realization
- Maintaining DSRN of my portfolio.
- Making New hotel live on Oyo platform
- Contributing towards profitability of company by getting timely settlement of Hotel accounts.
- Controlling Churn of my portfolio by maintaining good relationship with owners.
- Ensuring minimum and timely OYO secure recharge.
- Helping ABM to control on CID and smooth operation of hotel.
- Ensuring all hotels are contributing walk-in
- On boarding properties of my portfolio in secure.
- Ensuring timely response of digital audit.
- (OYO)
Assistance General Manager
Oravel Stays Pvt Ltd
10.2016 - 10.2019
- Building strong Relationship with hotel partners.
- Regular Visit to hotels and audit of room’s standard as per company guidelines.
- Solving hotel concern, and upgrading hotel standards.
- Sharing new ideas and thought over hospitality standard to improve guest Experience.
- Revenue leakage Audit
- Ensuring great customer experience and minimize customer escalation.
- Helping owners for maximization of profit with minimum input.
- Fraud Prevention
- Handling spill over bookings from hotel gets to OYOs hotels.
- Training Property manager & Hotel staff to improve guest Experience.
- Handling guest concern and supporting to them on ground level to create good brand image of OYO.
- Demonstrates high ethical values.
- Helping out Demand managers from outside to convert bookings in OYO platform.
- (OYO)
Demand Manager
Oravel Stays Pvt Ltd
04.2016 - 09.2016
- Established OYO as a Brand in Market.
- Retain/acquire new clients in the specified region/ market.
- Manage the entire sales process effectively from query generation to payment.
- Create new products by interacting with Marketing and Demand teams tailor made to client requirements.
- Understanding client requirements and tailor pitch the product accordingly.
- Share regular feedback on market conditions, competition, pricing and other factors influencing sales.
- Interact regularly with the clients to ensure a committed and partnership based relationship.
- Assisting in adding new supply and maintaining relations with owners.
- (OYO)
Cluster manager
OYO Rooms (Oraval Stays pvt. Ltd.)
04.2015 - 03.2016
- Interacting with Guest to know their feedback about OYO.
- Inspect properties on daily basis for proper functioning and adherence to standards.
- Maintain good relationship with the owner and property manager to get better hospitality for Oyo customers and avoid escalations.
- Manage the inventory of stock as Oyo kit, and linen standard.
- Training of the Hotel staff and property Manager on basic hospitality.
- Ensuring OYO standards (SOP) are being maintained at hotels
- Ensuring internal and external branding is up to mark at properties.
- Analyzing Reconciliation sheet of Hotels under my cluster, if any issue arises from hotels, coordinate with accounts and get it sorted.
Area manager
Pita pit Restaurants-Mentor Hospitality pvt.ltd.
01.2015 - 04.2015
- Recruiting team members for the stores.
- Checking, Cleanliness & Hygiene of the store.
- Driving team performance.
- Handling customer complains.
- On job training of team members.
- Customer Interaction/Feedbacks regarding Pita served and staff behaviour.
- Checking of preventive maintenance of the equipment at stores.
- Control wastage and food costs.
- Working on area budget.
- Verifying area of expenses
- Sharing Investigation report with M.D.
Restaurant General manager
Pizza Hut ( R.J Corporation- Devyani International)
11.2013 - 09.2014
- Monitoring Weekly and daily basis marketing activities
- Store sales and APC
- Ensuring no expiry products are found in store(shelf life guidelines are followed)
- Cost control by forecasting, ordering, production and preparation.
- Finalizing duty roaster of shift managers and team members.
- Analyzing Profit & Loss of store.
- Analyzing and doing bench planning.
- Inventory control.
- Setting sales target shift wise.
- Ensuring store hygiene & cleanliness.
- Checking Equipments maintenance to have smooth operation.
- Maintaining and increasing standards of customer service.
- Ensuring quality of pizza is maintained.
- Ensuring cleaning materials are used as per SOP no excess usage or wastage.
Area manager
Café Coffee day (Amalgamated bean coffee trading company ltd.)
10.2012 - 11.2013
- Retails -Analyzing on sales and APC of the stores.
- Cost control by forecasting, ordering, production and preparation.
- Finalizing duty roaster of managers and team members.
- Analyzing financial report of the area and store (Profit & loss).
- Analyzing and doing bench planning.
- Inventory control.
- Setting sales target.
- Providing team with stimulating and supportive environment to achieve organization goal.
- Maintaining and increasing standards of customer service.
- Ensuring all guests are served coffee and food as per SOP.
- Verifying and control over petty cash expenses.
- Regular visits to minimize financial loss.
Café manager
Café Coffee day (Amalgamated bean coffee trading company ltd.)
04.2010 - 09.2012
- Retails -Analyzing on sales and APC of the stores.
- Cost control by forecasting, ordering, production and preparation.
- Finalizing duty roaster of team members.
- Responsible for store profit & loss.
- Inventory control.
- Maintaining and increasing standards of customer service.
- Ensuring all guests are served coffee and food as per SOP.
- Building good relationship with Guests
- Submitting store expenses on monthly basis.
- Ensuring during audit 0 variations found at stock level by monitoring inventory on daily basis.
Assistant Manager (L1&L2)
Café Coffee day (Amalgamated bean coffee trading company ltd.)
11.2007 - 03.2010
- Responsible for one store complete operation.
- Staffing and training
- Responsible for store sales and marketing
- Coffee making
- Ensuring guest satisfaction
- Coordinating with accounts, HR and marketing Department.
- Reporting store concern to Area manager and seeking help
Education
MBA - Marketing and HR
Institute of Management Studies, ICFAI University
Hyderabad01.2010
BBA - Hotel Management and Catering Technology
Global Institute of Hotel Management and Catering Technology, Allahabad Agricultural university
Hyderabad01.2006
Air Force Public School
Ambala Cantt, Haryana 04.2001 -
Air Force Public School
Ambala Cantt, Haryana 04.2001 -
Skills
Operations management
Certification
Certified as all India best coffee brew master at Cafe Coffee Day 2011, Hyderabad
Interests
Timeline
Hotel Owner
Hotel Royal Galaxy
01.2021 - Current
Business Development Manager
Oravel Stays Pvt Ltd
11.2019 - 12.2021
Assistance General Manager
Oravel Stays Pvt Ltd
10.2016 - 10.2019
Demand Manager
Oravel Stays Pvt Ltd
04.2016 - 09.2016
Cluster manager
OYO Rooms (Oraval Stays pvt. Ltd.)
04.2015 - 03.2016
Area manager
Pita pit Restaurants-Mentor Hospitality pvt.ltd.
01.2015 - 04.2015
Restaurant General manager
Pizza Hut ( R.J Corporation- Devyani International)
11.2013 - 09.2014
Area manager
Café Coffee day (Amalgamated bean coffee trading company ltd.)
10.2012 - 11.2013
Café manager
Café Coffee day (Amalgamated bean coffee trading company ltd.)
04.2010 - 09.2012
Assistant Manager (L1&L2)
Café Coffee day (Amalgamated bean coffee trading company ltd.)
11.2007 - 03.2010
Air Force Public School
04.2001 -
Air Force Public School
04.2001 -
BBA - Hotel Management and Catering Technology
Global Institute of Hotel Management and Catering Technology, Allahabad Agricultural university
MBA - Marketing and HR
Institute of Management Studies, ICFAI University
INTERNSHIPS
Description: Industrial Exposure Training for all major departments done at Hotel Green Park, Begumpet, a group of Diana Hotels Ltd. Hyderabad.
PERSONAL DETAILS
Mother’s Name : Smt. Anshu Devi Father’s Name : Shri. Chhote Lal Dwivedi Date of Birth : 22-02-1986 Gender : Male DATE: - 15-11-2025 PLACE: - Prayagraj (U.P.)