Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Certification
Timeline
Generic

Neeraj Hingu

Mumbai

Summary

Results-driven professional with extensive experience at ICICI Bank Ltd, excelling in loan disbursement and regulatory compliance. Proven track record in maintaining accurate MIS reports and conducting quality control, enhancing operational efficiency. Strong problem-solving abilities and time management skills contribute to improved customer satisfaction and informed decision-making.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Senior Officer

ICICI BANK LTD
MUMBAI
10.2023 - Current
  • Executed mortgage home loan disbursement processes with efficiency and accuracy.
  • Managed personal loan disbursement operations to ensure timely processing.
  • Maintained accurate monthly Management Information System (MIS) reports for review.
  • Shared weekly and monthly MIS reports with stakeholders for informed decision-making.
  • Conducted daily quality control on disbursement processes to uphold standards.

Senior Associate

I PROCESS SERVICE INDIA PRIVATE LIMITED
MUMBAI
08.2022 - 10.2023
  • Verified digital documents for home loan applicants to ensure regulatory compliance.
  • Executed data entry for application logins, demographics, and financial information.
  • Maintained precise case records in management information systems for effective tracking.
  • Conducted quality checks on data entries to uphold accuracy and completeness standards.
  • Resolved inquiries and complaints to improve customer satisfaction.

Telecaller

PACE SETTERS BUSINESS SOLUTIONS PRIVATE LIMITED
MUMBAI
09.2020 - 07.2022
  • Called customers 15 days prior as payment reminders.
  • Executed outbound policy renewals, clarifying benefits during non-payment periods.
  • Resolved customer queries promptly, ensuring efficient support.
  • Persuaded customers to make timely payments, enhancing retention rates.

Education

Bachelor of Commerce -

KJ SOMAIYA COLLEGE OF SCIENCE AND COMMERCE
MUMBAI
05-2022

HSC -

BHANDUP EDUCATION SOCIETY JUNIOR COLLEGE COM & SCI
BHANDUP MUMBAI
02-2019

SSC -

COSMOS ENGLISH HIGH SCHOOL AND JR COLLEGE
BHANDUP MUMBAI
03-2017

Skills

  • Loan disbursement
  • Data entry
  • Regulatory compliance
  • Quality control
  • Management information systems
  • Time management abilities
  • Problem-solving

Languages

English
Intermediate (B1)
B1
Hindi
Proficient (C2)
C2
Marathi
Upper Intermediate (B2)
B2
Gujarati
Native
Native

Affiliations

  • Playing cricket and traveling

Certification

  • MS Office 2013
  • Advance Excel
  • Tally ERP 9.0

Timeline

Senior Officer

ICICI BANK LTD
10.2023 - Current

Senior Associate

I PROCESS SERVICE INDIA PRIVATE LIMITED
08.2022 - 10.2023

Telecaller

PACE SETTERS BUSINESS SOLUTIONS PRIVATE LIMITED
09.2020 - 07.2022

Bachelor of Commerce -

KJ SOMAIYA COLLEGE OF SCIENCE AND COMMERCE

HSC -

BHANDUP EDUCATION SOCIETY JUNIOR COLLEGE COM & SCI

SSC -

COSMOS ENGLISH HIGH SCHOOL AND JR COLLEGE

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