Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Personal Information
Timeline
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Neeraj Jakhwal

Neeraj Jakhwal

Dehradun

Summary

Results-driven professional with experience at UpGrad.com, where I developed a logistic regression model that boosted lead conversion rates by 50%. Skilled in data analysis and customer relationship management, I excel in problem resolution and delivering actionable insights, ensuring impactful outcomes in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Trainee

UpGrad.com
12.2024 - 09.2025
  • Created comprehensive module on ‘Lead Scoring Case Study’ for X Education.
  • Developed logistic regression model, identifying high-potential leads from approximately 9,000 records.
  • Enhanced conversion rate from 30% to 80% through strategic lead prioritization.
  • Executed data cleaning, feature engineering, encoding, scaling, and feature selection techniques.
  • Delivered lead scores (0–100), presentation, and summary report with actionable insights.
  • Designed HR Analytics Tool to forecast employee performance and support growth strategies.
  • Conducted research on HR analytics applications across IT, retail, and manufacturing sectors.
  • Managed full data preparation process including cleaning, handling missing values, and trend visualization.

Manager Trainee

Primus Global Tech
01.2023 - 02.2024
  • Delivered monthly invoicing totaling $20 million for Nuclear Medicine and Precision Health services.
  • Streamlined invoicing and payment postings in SAP to improve operational efficiency.
  • Audited over 1,000 invoices weekly to ensure accuracy prior to customer distribution.
  • Managed billing functions, including Credit Re-billing, Dispute Resolution, and invoice uploads.
  • Issued debit and credit notes amounting to $50K monthly, securing approvals for credits exceeding $3K.
  • Conducted collections and communicated with customers regarding payment reminders.
  • Prepared essential weekly and monthly reports for customer review.
  • Oversaw Salesforce management of customer queries, ensuring timely resolution.

Fraud Analyst

Firstcry.com
10.2021 - 01.2023
  • Handled customer calls regarding their queries for the delivery of the products.
  • Handled customer disputes on various networks and utilizing different stages of chargeback’s techniques.
  • Reporting data to management and uploading the same in ERP’s.
  • Performed Quality checks on disputes handled by associates prior to keying required adjustments in networks and handled client emails on different queries at operational levels.
  • Conducted internal sampling of cases processed by team members to ensure accuracy and update teams with error logs and feedback.
  • Have good communications with the warehouse and have resolved many NOP cases.
  • Resolving various customer disputes.

Education

Bachelor’s in science - Information practices

Sri Guru Ram Rai Institute of Technologies and Science
Dehradun, Uttarakhand
01.2018

10th and 12th -

Kendriya Vidyalaya Ordinance Factory
Dehradun, Uttarakhand
01.2014

Skills

  • Data analysis and visualization
  • Model evaluation
  • Billing and collection management
  • Customer relationship management
  • Problem resolution
  • Technical proficiency
  • Data entry

Hobbies and Interests

  • Games
  • Music
  • Watching Documentaries

Languages

  • Hindi
  • English
  • Punjabi
  • Garhwali

Personal Information

  • Date of Birth: 03/30/97
  • Nationality: Indian

Timeline

Trainee

UpGrad.com
12.2024 - 09.2025

Manager Trainee

Primus Global Tech
01.2023 - 02.2024

Fraud Analyst

Firstcry.com
10.2021 - 01.2023

Bachelor’s in science - Information practices

Sri Guru Ram Rai Institute of Technologies and Science

10th and 12th -

Kendriya Vidyalaya Ordinance Factory

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Neeraj Jakhwal