Neeraj Kotian

• Monitoring multi-cloud JFrog SAAS services for continuous availability, durability, and performance.
• Conducting event analysis and incident response while ensuring effective communication with internal stakeholders.
• Tracking events and problems through to resolution, enhancing operational efficiency.
• Developing and maintaining standard operating procedures (SOPs) and knowledge resources for monitoring activities.

Collaborating closely with SRE, production engineering, and cloud engineering teams to drive SAAS enhancements.

• Managed customer database for BOB PMSVANIDHI government project using Microsoft SQL.
  Provided technical support during customer loan enrollment for client ANDROMEDA, a financial loan distributor.

• Worked with Bluehost website hosting services, reporting to Diya Systems.
  Demonstrated proficiency in backend troubleshooting via SSH terminal.
  Enhanced problem-solving abilities in high-pressure situations.