Neeraj Kumar
Customer Success & Operations
Gurgaon
Summary
7 Years rich experience in managing Operations, People Management, analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Assistant General Manager
LocoNav India Pvt Ltd
Gurgaon
12.2017 - Current
- Customer Onboarding - Handling the journey of customer onboarding
- Customers Relations - Process to communicate the clients without manpower effort.
- Customer Success - Proactive approach to all customer for all issues
- CSAT & Review - Taking care of customer satisfaction & review process
- Collections
- Retention
Relationship Manager
GoldVip Technologies Pvt Ltd (CrownIt)
Gurgaon
10.2015 - 04.2017
Academic Counselor
SGT University
Gurgaon
03.2015 - 10.2015
Education
MBA - Marketing
07.2010 - 07.2012
BBA -
07.2007 - 07.2010
Skills
Business operations
Timeline
Assistant General Manager - LocoNav India Pvt Ltd
12.2017 - Current
Relationship Manager - GoldVip Technologies Pvt Ltd (CrownIt)
10.2015 - 04.2017
Academic Counselor - SGT University
03.2015 - 10.2015
St. Aloysius International University - MBA, Marketing
07.2010 - 07.2012
St. Aloysius International University - BBA,
07.2007 - 07.2010
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