Summary
Overview
Work history
Education
Skills
Languages
Work availability
Quote
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CustomerServiceRepresentative
NEERAJ KUMAR

NEERAJ KUMAR

KARNAL,INDIA

Summary

Results-oriented Branch Manager specialising in planning and managing total operations. Analytical and detail-orientated with over 18 years of experience. Poised and professional Branch Manager skilled at informing clients about banking products and services while recommending best options to meet needs. Results-orientated self-motivator with over 11 years in sales and branch management and general bank operations. Excellent interpersonal skills. Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and programme management skills. Strong track record of forging trusted client relationships. Results-driven, ambitious and competitive business leader focused on transformative leadership and continuous improvement to drive growth and maximise profits. Tenacious executive ready to take on challenging role, meet goals and surpass expectations. Successful manager equipped to plan, lead and optimise operations for changing landscape. Accomplished in delivering above-expected results while streamlining operations. Ambitious to affect change and bring results in new environment. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience
3
3
years of post-secondary education

Work history

BRANCH MANAGER

BANDHAN BANK LTD
Saharanpur, Uttar Pradesh
01.2023 - Current
  • Oversaw all aspects of branch management, including sales, revenue and policy enforcement.
  • Boosted branch sales by developing and deepening customer loyalty through incentive programmes.
  • Interviewed and hired talented individuals with top-level strengths, improving overall talent and skills set for organisation.
  • Facilitated smooth running of branch operations by verifying consistent compliance with standard operating procedures.
  • Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
  • Supportively directed a team of 11 Relationship Managers.
  • Performed monthly and quarterly employee performance appraisals.
  • Conducted regular branch staff meetings to communicate goals and objectives.
  • Maintained detailed records of branch office activities.
  • Organised regular coaching and training exercises with staff to build motivation.
  • Participated in community activities to promote organisation and build goodwill.
  • Evaluated local market conditions and sought new opportunities for sales.
  • Prepared financial statements and analysis for branch.

BRANCH MANAGER

DCB BANK LTD
Karnal, Haryana
01.2020 - 01.2023
  • Oversaw all aspects of branch management, including sales, revenue and policy enforcement.
  • Boosted branch sales by developing and deepening customer loyalty through incentive programmes.
  • Interviewed and hired talented individuals with top-level strengths, improving overall talent and skills set for organisation.
  • Facilitated smooth running of branch operations by verifying consistent compliance with standard operating procedures.
  • Organised regular coaching and training exercises with staff to build motivation.

Branch manager

KOTAK MAHINDRA BANK LTD
Karnal, Haryana
03.2017 - 01.2020
  • Interviewed and hired talented individuals with top-level strengths, improving overall talent and skills set for organisation.
  • Oversaw all aspects of branch management, including sales, revenue and policy enforcement.
  • Boosted branch sales by developing and deepening customer loyalty through incentive programmes.
  • Facilitated smooth running of branch operations by verifying consistent compliance with standard operating procedures.
  • Created reports on deteriorating trends and fiscal year end losses.
  • Devised advertising, marketing and growth campaigns in collaboration with other managers.
  • Conducted regular branch staff meetings to communicate goals and objectives.
  • Handled budget preparation and allocated funds to different departments based on needs.
  • Evaluated local market conditions and sought new opportunities for sales.
  • Oversaw approval of loans, lines of credit and other fiscal plans.
  • Maintained detailed records of branch office activities.
  • Prepared financial statements and analysis for branch.
  • Performed monthly and quarterly employee performance appraisals.
  • Collaborated with district manager to set performance standards.
  • Participated in community activities to promote organisation and build goodwill.

Branch sales manager

AXIS BANK LTD
Kurukshetra, Haryana
10.2013 - 03.2017
  • Boosted branch sales by developing and deepening customer loyalty through incentive programmes.
  • Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
  • Oversaw all aspects of branch management, including sales, revenue and policy enforcement.
  • Facilitated smooth running of branch operations by verifying consistent compliance with standard operating procedures.
  • Interviewed and hired talented individuals with top-level strengths, improving overall talent and skills set for organisation.
  • Evaluated local market conditions and sought new opportunities for sales.
  • Documented and interpreted complicated financial information for clients.
  • Performed monthly and quarterly employee performance appraisals.
  • Supportively directed a team of 7 Relationship Managers.

Branch operations manager

HDFC BANK LTD
Amritsar, Punjab
12.2011 - 10.2013
  • Interviewed and hired talented individuals with top-level strengths, improving overall talent and skills set for organisation.
  • Oversaw all aspects of branch management, including sales, revenue and policy enforcement.
  • Facilitated smooth running of branch operations by verifying consistent compliance with standard operating procedures.
  • Boosted branch sales by developing and deepening customer loyalty through incentive programmes.
  • Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
  • Maintained detailed records of branch office activities.
  • Oversaw a branch team consisting of 06 customer service representatives and 08 personal bankers.
  • Supervised financial reports for taxes, regulatory agencies and other financial groups relating to branch finances.
  • Documented and interpreted complicated financial information for clients.

Branch operations manager

ICICI BANK LTD
Udhampur, Jammu and Kashmir
12.2006 - 12.2011
  • Interviewed and hired talented individuals with top-level strengths, improving overall talent and skills set for organisation.
  • Oversaw all aspects of branch management, including sales, revenue and policy enforcement.
  • Facilitated smooth running of branch operations by verifying consistent compliance with standard operating procedures.
  • Boosted branch sales by developing and deepening customer loyalty through incentive programmes.
  • Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
  • Maintained detailed records of branch office activities.
  • Prepared financial statements and analysis for branch.
  • Worked with regional managers on start-up, development and growth of new branches.
  • Organised regular coaching and training exercises with staff to build motivation.
  • Participated in community activities to promote organisation and build goodwill.
  • Oversaw approval of loans, lines of credit and other fiscal plans.
  • Oversaw a branch team consisting of 07 customer service representatives and 08 personal bankers.

Team leader

ICICI HFC LTD
Noida, Uttar Pradesh
07.2005 - 12.2006
  • Fostered positive employee relationships through communication, training and coaching.
  • Led shifts and motivated team to drive sales.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Led performance reviews and tailored employee feedback to facilitate professional development.
  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
  • Resolved employee relations issues and navigated disciplinary proceedings.
  • Followed opening, closing and shift changeover procedures for seamless operations.
  • Promoted professionalism among staff to develop productive relationships.
  • Trained staff to resolve complaints appropriately to maintain customer satisfaction.

Education

Bachelor of Commerce - FINANCIAL ACCOUNTING, COMMERCE, COST ACCOUNT ETC

CHAUDHARY CHARAN SINGH UNIVERSITY
Meerut, Uttar Pradesh
07.2001 - 06.2004

Skills

  • Business development expertise
  • QuickBooks experience
  • Documentation development
  • Resourceful nature
  • Verbal/written communication
  • Proficient in MS Office
  • Complex problem solving
  • Revenue generation
  • Goal-orientated
  • Cheerful demeanour
  • Customer service
  • Cash handling expertise
  • Approachable
  • Deductive reasoning ability
  • Financial services
  • Friendly and polite
  • Team player
  • Financial analysis
  • Accurate cash handling
  • Flexible
  • Strategic cost management (SCM)
  • Competitor analysis
  • Key performance indicators
  • Risk mitigation strategies
  • Employee management
  • Key Performance Indicator monitoring
  • Regulatory compliance
  • Sales professional
  • Banking
  • Sales & budget management
  • People-oriented
  • Excellent time management skills
  • Business development expertise
  • Relationship management
  • Employee reward schemes
  • Salesforce
  • Financial Advising
  • Strong team-builder
  • Business development
  • Problem-solving
  • Communication skills
  • Marketing
  • Accounting
  • Team building
  • Time management

Languages

English
Fluent
Hindi
Fluent
Punjabi
Fluent
Urdu
Fluent

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote

Business opportunities are like buses, there’s always another one coming.
Richard Branson

Timeline

BRANCH MANAGER

BANDHAN BANK LTD
01.2023 - Current

BRANCH MANAGER

DCB BANK LTD
01.2020 - 01.2023

Branch manager

KOTAK MAHINDRA BANK LTD
03.2017 - 01.2020

Branch sales manager

AXIS BANK LTD
10.2013 - 03.2017

Branch operations manager

HDFC BANK LTD
12.2011 - 10.2013

Branch operations manager

ICICI BANK LTD
12.2006 - 12.2011

Team leader

ICICI HFC LTD
07.2005 - 12.2006

Bachelor of Commerce - FINANCIAL ACCOUNTING, COMMERCE, COST ACCOUNT ETC

CHAUDHARY CHARAN SINGH UNIVERSITY
07.2001 - 06.2004
NEERAJ KUMAR