NEERAJ KUMAR
NEW DELHI
Summary
Seeking to join a dynamic organization that values growth and provides clear goals, along with the tools for achieving them. Eager to contribute my skills while growing with the company.
Overview
8
8
years of professional experience
Work History
Store Manager
AV ZONE (Proprietor)
New Delhi
02.2021 - Current
- Developed and implemented sales strategies to meet customer needs and increase revenue.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Developed relationships with suppliers to negotiate better prices.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
Finance Associate
JW Marriott Hotel Aerocity
New Delhi
11.2019 - 10.2020
- Prepared detailed reports analyzing financial performance, trends, and variances.
- Developed financial models to forecast future performance of business units.
- Assisted in the preparation of budgets for various departments.
- Maintained accurate records of all transactions related to accounts receivable and payable activities.
- Utilized various software applications such as Microsoft Excel to create spreadsheets for tracking information and preparing reports.
- Participated in monthly forecasting meetings with senior management team members to discuss budget versus actuals results as well as future projections.
- Built trust and rapport with clients to facilitate long-term, loyal relationships.
- Assisted managers with additional duties during employee absences.
- Greeted customers, answered account questions and resolved complaints.
Sales Executive
AD Infra Height Builder Pvt. Ltd.
New Delhi
03.2018 - 09.2019
- Developed and implemented sales strategies to meet customer needs and increase revenue.
- Cultivated relationships with existing customers to encourage repeat business.
- Negotiated contracts with clients on behalf of the company.
- Attended industry events to build relationships with key contacts in the field.
- Trained junior sales staff on techniques for improving customer service experience.
- Monitored feedback from customers regarding product quality and suggested improvements accordingly.
- Developed pricing strategies that maximized profits while remaining competitive in the market.
- Managed a team of 5-10 sales representatives by providing guidance on best practices in salesmanship.
Guest Relations Executive
Kingdom Of Dreams ( The Great Indian Nautanki Company Pvt. Ltd. )
Gurugram
01.2017 - 02.2018
- Greeted customers and answered any questions they had about the Company's products and services.
- Maintained an up-to-date knowledge of Company services, facilities, and amenities.
- VIP/VVIP Guest handling – celebrities, politicians, Sports man etc.
- Handling Team according to functions of the day, their requirement, allocation, duty timings etc.
- Managed reservations for large groups as needed.
- Motivate all staffs as work ability
- E-mail handling & calling.
- F.O Cash handling & maintaining Cash register.
Education
Diploma in Hospitality, Travel And Customer Service. - Hospitality
Frankfinn Institute of Air Hostess Training.
New Delhi, India01-2015
12th Passed (Higher Secondary) - Commerce
Central Board of Secondary Education (CBSE)
New Delhi, India01-2014
10th Passed (Senior Secondary) -
Central Board of Secondary Education (CBSE)
New Delhi, India01-2011
Skills
- Operations Management
- Revenue Generation
- Promotional planning
- Shift Scheduling
- POS Systems
- Team Development
Languages
English
First Language
Hindi
Proficient (C2)
C2
Personal Information
- Father Name – Late Shri Prem Chand
- Date of birth- 18th July 1994
- Nationality – Indian
- Marital Status – Unmarried
Strengths
- Adaptable to different working situation. • Ability to work in a team. • Self– motivating and challenge driven.
Declaration
I hereby declare that the information furnished above is true to the best of my knowledge and belief.
Timeline
Store Manager
AV ZONE (Proprietor)
02.2021 - Current
Finance Associate
JW Marriott Hotel Aerocity
11.2019 - 10.2020
Sales Executive
AD Infra Height Builder Pvt. Ltd.
03.2018 - 09.2019
Guest Relations Executive
Kingdom Of Dreams ( The Great Indian Nautanki Company Pvt. Ltd. )
01.2017 - 02.2018
Diploma in Hospitality, Travel And Customer Service. - Hospitality
Frankfinn Institute of Air Hostess Training.
12th Passed (Higher Secondary) - Commerce
Central Board of Secondary Education (CBSE)
10th Passed (Senior Secondary) -
Central Board of Secondary Education (CBSE)
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