Neeraj Kumar
Noida
Overview
20
20
years of professional experience
Work History
Deputy Manager
AXA XL
Gurugram
07.2024 - Current
- Working on EDI (Electronic data interchange) Automation on various accounts of Germany Bordereaux statements along with team
Deputy Manager
Allianz Partners
Gurugram
07.2023 - 06.2024
- Monitoring performance on BI-Weekly basis of all associates along with Team Leaders and observing the performance trend to ensure team is performing well in all key performance indicators
- Ensured turnaround of performance from 88% quality score to 97.5% in 2 months leading to appreciation from management and stakeholders
- Ensured weekly calibration calls between Operations, Training & Quality Team to cover the updates and repeat errors with associates
- Created employee monthly incentive plan with various parameters and got it approved from stakeholders and management which added to motivation of associates
- Setting up continuous improvement team within my span to remove non value added tasks
Deputy Manager
AXA XL
Gurugram
04.2023 - 06.2023
- Established monthly goals, communicated priorities to staff and closely tracked progress to achieve success
- Supervised and delegated tasks to employees to meet key productivity targets
Assistant Manager
AXA XL
Gurugram
08.2020 - 03.2023
- Handled a team of 10 team members pertaining to Property & Casualty business for Germany Team involving Lead, Reinsurance and Specialty Business
- Provided proactive management of claims to achieve high level of satisfaction for the insured through high quality claim management, resolution and excellent client service
- Performed monthly reviews for team members and shared the same with management at year end
- Monthly capacity reports created for the team to verify the production completed throughout every month
- Led Process improvement pillar of continuous improvement team and gained visibility within entire claims team by ensuring weekly followups and discussion with various process owners
- Handled BI weekly CI meeting with SDL(Sr, Delivery Lead) to discuss areas to identify various opportunities for improvement
- Prepared and presented governance dashboard including projects in pipeline & status to CLT (Claims leadership team) to provide view on ESS Continuous projects
- Identified areas of opportunities for process improvement and created project saved 1.38 FTE by removing manual addition of file notes in each claim file while making claims payments with Macros capability from MIS Team
Assistant Consultant
AXA XL
Gurugram
11.2019 - 08.2020
- Ensured timely delivery of tasks with precision
- Proactively handed client queries
- Core team member of Continuous improvement Team
- Maintained reports & database of continuous improvement team
Senior Analyst
XL Catlin
Gurugram
10.2017 - 10.2019
Analyst
XL Catlin
Gurugram
11.2014 - 10.2017
Operations Executive
NTT Data
Gurugram
12.2013 - 10.2014
Salesmen & Supervisor
HONKONG EXPRESS
Delhi
12.2004 - 04.2007
Education
AINS 21 - General Insurance
The Institute
01.2020
MBA - Marketing & Finance
Bharti Vidyapeeth university of Management & Research
Delhi05.2013
BBA -
IIMT
Delhi05.2010
XII -
DAV
Delhi03.2004
Skills
- Claims Adjudication
- Leadership
- Operational Management
- Client Relations
- Strategy Development
- Process Improvement
- Transition Management
Languages
English
Personal Information
Title: Operations Manager
Timeline
Deputy Manager
AXA XL
07.2024 - Current
Deputy Manager
Allianz Partners
07.2023 - 06.2024
Deputy Manager
AXA XL
04.2023 - 06.2023
Assistant Manager
AXA XL
08.2020 - 03.2023
Assistant Consultant
AXA XL
11.2019 - 08.2020
Senior Analyst
XL Catlin
10.2017 - 10.2019
Analyst
XL Catlin
11.2014 - 10.2017
Operations Executive
NTT Data
12.2013 - 10.2014
Salesmen & Supervisor
HONKONG EXPRESS
12.2004 - 04.2007
AINS 21 - General Insurance
The Institute
MBA - Marketing & Finance
Bharti Vidyapeeth university of Management & Research
BBA -
IIMT
XII -
DAV