Neeraj Kumar
Summary
Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth. Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
14
14
years of professional experience
Work History
Team Leader
AMEX GBT
11.2019 - Current
- Utilized problem solving skills to resolve complex customer issues.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Assisted customers with inquiries, complaints and requests related to the company's products or services.
- Addressed customer concerns quickly and effectively to maintain positive experiences.
- Conducting/Arranging training sessions on regular intervals
- Handling team of 25+ FTE’s.
- Handling Queue/Booking QC/ New updates and share with team.
Senior Travel Consultant
Egencia India Business at IGT Solutions Pvt. Ltd.
04.2018 - 10.2019
- Responsible for handling calls/emailsfrom corporate travelers and offering them best travel services as per their business needs to achieve first call resolution.
- Expertise in ticket Issuance, reissuance, cancellations, refund processing etc
- Booking hotel reservations both online & offline, amendments in pre-existing bookings.
- Handling rejects queues, rectifying the errors in the reservation, analyzing the reason of rejection, making correction and process the booking accordingly.
- Handling customer escalations/feedback and addressing customer complaints quickly and efficiently.
Senior Travel Consultant
Yatra.com
11.2010 - 03.2018
- Determining clients’ needs and suggesting suitable leisure travel itineraries.
- Respond to all calls quickly, professionally and courteously
- Achieving all assigned targets and delivering maximum repeat traveler.
- Handling all NRI or US clients to resolve there Queries regarding Cancellation/Changes or new bookings.
Education
MBA -
Manonmaniam Sundaranar University
Tamil Nadu04-2014
Some College (No Degree) - Aviation
Air Hostess Academy
AHA GurgaonSkills
- Coaching
- Complaint resolution
- Mentoring
- Sabre/ Amadeus/ Galileo
- Leadership
- Team Check-ins
- Relationship building
- Leading team meetings
Affiliations
- Possess constant learning attitude. Team oriented, proactive and interactive.
- Good problem-solving and time management skills.
- Ability to focus on the stated goals and synthesize information and knowledge to achieve the same.
- High energy level, self-motivated and with a proven ability to learn quickly. Able to work independently as well as part of a team
- High attention in details and an ability to work well under pressure.
- Excellent people management & problem-solving skills, sound knowledge of travel industry, understanding of airline products, market conditions and requirements. Proficient in handling all business communications.
Languages
Hindi
First Language
English
Beginner
A1
Hobbies and interests
- Cricket ( played ZONE level cricket In Distt. Haryana ).
- Yoga
- To make new friend
Timeline
Team Leader
AMEX GBT
11.2019 - Current
Senior Travel Consultant
Egencia India Business at IGT Solutions Pvt. Ltd.
04.2018 - 10.2019
Senior Travel Consultant
Yatra.com
11.2010 - 03.2018
MBA -
Manonmaniam Sundaranar University
Some College (No Degree) - Aviation
Air Hostess Academy