Summary
Overview
Work History
Education
Skills
Timeline
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NEERAJ KUMAR

Lucknow

Summary

Motivated Retail Supervisor with strong background in directing, training and motivating staff to achieve full potential and meet company goals. Demonstrated ability to optimize store operations, increase sales, improve customer satisfaction levels. Known for exceptional leadership abilities, problem-solving skills and commitment to achieving store targets. Proven history of success in conflict resolution and inventory management. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

3
3
years of professional experience

Work History

Shift Manager

zepto
Lucknow
09.2024 - Current
  • Handling operations of the dark store.
  • Handling customer satisfaction-related issues.
  • Daily cash handling and cash reconciliation.
  • Team Leadership and Training
  • Inventory and Stock Management.
  • Problem Solving and Conflict Resolution
  • Audit on a daily basis, weekly, and monthly as per inventory requirements, damaged and loss RCA.
  • Handling customer escalation issues, breaches, RTO, and their RCA.
  • Shift planning is based on inbound and outbound volume.
  • Work on the 5S process on a daily basis.
  • Roaster Planning, Assets management.
  • Managing a team of 50 people.
  • Daily RCA: Determine the causes of inventory loss, and develop strategies to reduce shrinkage.
  • Stock Management
  • Cycle Counts and Audits
  • Stock Rotation (FIFO/LIFO):
  • Staff Supervision and Training:

Data Entry Supervisor

in EFOS Edumarketers Pvt. Ltd. as Data Entry Operater.
Noida
02.2024 - 08.2024
  • Accurately entered and updated data into computer systems, spreadsheets, and databases.
  • Verified and cross-checked data for errors, ensuring 100% accuracy and consistency.
  • Coordinated with team members and departments to gather and input relevant data on time.
  • Scanned physical documents and converted them into digital formats for data entry and storage.

Retail Supervisor

Reliance smart
Noida
06.2022 - 12.2023
  • Trained, managed and motivated employees to promote professional skill development.
  • Audit on a daily basis, weekly, and monthly as per inventory requirements, damaged and loss RCA.
  • Assisted the Store Manager in achieving monthly sales targets and implementing promotional strategies.
  • Managed a team of [X] staff members, including floor executives, cashiers, and support staff.
  • Handled cash management, billing accuracy, and end-of-day sales reconciliation.
  • Trained new staff members, and conducted regular performance reviews for team development.
  • Successfully reduced product wastage by implementing better inventory rotation and control.

Education

Bachelor of Arts -

UNIVERCITY OF LUCKNOW
TAKSHASHILA PUBLIC MAHAVIDHYALAYA BACHGAON KHERI
01-2025

Intermediate Certificate -

NALANDA PUBLIC S N I C BANKAGAUN KHERI
BANKAGAUN KHERI
01-2017

High School Diploma -

NALANDA PUBLIC S N I C KBANKAGAUN HERI
KBANKAGAUN HERI
01-2015

Skills

  • Inventory management
  • Cash handling
  • Customer service
  • Team leadership
  • Staff training
  • Sales reporting
  • Operations management
  • Stock rotation
  • Problem solving
  • Audit compliance
  • Roaster planning
  • Staff meeting leadership
  • Store reset and recovery
  • Cash handling and reconciliation
  • Leadership development
  • Product sales
  • Sales planning
  • Customer engagement
  • Customer relations
  • Cycle counts and audits
  • Inventory control
  • Product knowledge
  • Store operations
  • Retail security
  • Product merchandising
  • Customer outreach
  • Risk management
  • Sales leadership
  • Inventory oversight
  • Staff scheduling
  • Team building and motivation

Timeline

Shift Manager

zepto
09.2024 - Current

Data Entry Supervisor

in EFOS Edumarketers Pvt. Ltd. as Data Entry Operater.
02.2024 - 08.2024

Retail Supervisor

Reliance smart
06.2022 - 12.2023

Bachelor of Arts -

UNIVERCITY OF LUCKNOW

Intermediate Certificate -

NALANDA PUBLIC S N I C BANKAGAUN KHERI

High School Diploma -

NALANDA PUBLIC S N I C KBANKAGAUN HERI

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