Hi, I’m
Neeraj Kumar
City Head Operations - Dominos
Faridabad,HR
Summary
18 years of experience in Restaurants & QSR with expertise in operations & training. Core job responsibilities are handling Operations, training and development, quality and audits, business analysis, Corporate Sales, budgeting, recruitment of management team, new store opening, driving sales & profitability.
Overview
18
years of professional experience
2
years of post-secondary education
Work History
Dominos
City Head
2022.07 - Current (3 education.years_Label & 11 education.months_Label)
Job overview
- Managing 20 outlets across Fariadbad & Palwal
- Coordinated cross-departmental collaboration to streamline processes and optimize resource allocation across various city services.
- To deliver and exceed city sales and profit targets by monitoring and analyzing store performance.
- Ensuring robust performance management, business review and regular review of each manager and store.
- To develop a team able to deliver outstanding performance by training, coaching and effective PDP/Progression, enable the personal development of all the team.
- Ensuring best practice are shared across the area. Offering support and advice when needed, and by recognizing excellence.
- To continuously improve the guest experience by ensuring store team understands importance of great customer service.
- Maintaining awareness of local marketplace and competitor.
- Ensuring all legal requirements are met.
- Accountable for SOP compliance through store audits & coaching.
- Conducting TTT’s like, Effective Feedback, Leadership, Competence Building for Effective Training, Leading Multiple Restaurants.
- Find talent for internal competition and train them.
- Led strategic operations for city-wide initiatives, ensuring alignment with organizational goals and community needs.
Haldiram’s Product private limited
Area Business Manager
2019.07 - 2022.06 (2 education.years_Label & 11 education.months_Label)
Job overview
- Joined Haldiram’s as a Unit Business Manager.
- Conducted regular training sessions for sales staff to improve product knowledge and selling techniques, fostering a high-performance culture.
- Monitored inventory levels and coordinated with supply chain teams to ensure timely product availability, reducing stockouts by optimizing order processes.
- Implemented performance metrics to evaluate team effectiveness, driving continuous improvement initiatives across the sales organization.
- Maximized customer retention rates by addressing concerns promptly and ensuring high levels of satisfaction throughout the sales process.
- Collaborated with cross-functional teams to ensure seamless product delivery and customer satisfaction.
COSTA COFFEE
Area Manager Operations and Training
2012.05 - 2019.06 (7 education.years_Label & 1 education.month_Label)
Job overview
- Joined Costa Coffee as Assistant Café manager in May 12.
- Promoted as an Area Manager in October 2017.
- Core job responsibilities are handling Operations, training and development, quality and audits, business analysis, Corporate Sales, budgeting, recruitment of management team, new store opening, driving sales & profitability.
- Operated Costa Coffee outlets (26 Restaurants) as Area manager for 3 years in NCR region & Airports. Awarded best area manager-India.
- Handled multiple Airports operations and was integral part of the NSO team in Costa coffee.
- Introducing programmes and workshops on developing soft skills for the ground team.
- Facilitating new product launch and ensuring 100% compliance and effectiveness.
- Maintaining training and audit tracker for pan India operations.
McDonalds
Floor Manager
2007.03 - 2012.04 (5 education.years_Label & 1 education.month_Label)
Job overview
- Joined as a team member.
- Promoted Floor Manager in June 2009.
- Oversaw daily operations of the floor, ensuring efficient workflow and adherence to safety protocols.
- Trained new staff on company policies, customer service standards, and operational procedures to maintain high-quality service.
- Coordinated scheduling of shifts to optimize workforce efficiency and meet customer demand during peak hours.
- Monitored inventory levels, placing orders for supplies as needed to prevent shortages and ensure uninterrupted service.
Education
IHMFaridabad, Haryana
Diploma from Hotel Management
2004.05 - 2005.06 (1 education.year_Label & 1 education.month_Label)
Delhi University
B.Com
2009.01 - 2009.12 (11 education.months_Label)
Skills
Team leadership
Operational planning
Problem-solving mindset
Situation Handling
Analytical Skills
Ability to work within a rigorous process driven framework
NSO Planning and execution
Disclaimer
I hereby declare that all the information is true to best of my knowledge.
Qualifications
Diploma in Hotel Management, Food Craft Institute, Faridabad, Haryana University-National Council for Hotel Management & Catering Technology, Pusa Complex, New Delhi, 07/04 - 06/05,
9 months training in Oberoi Maidens, Delhi, 06/05 - 03/06,
Timeline
City Head
Dominos
2022.07 - Current (3 education.years_Label & 11 education.months_Label)
Area Business Manager
Haldiram’s Product private limited
2019.07 - 2022.06 (2 education.years_Label & 11 education.months_Label)
Area Manager Operations and Training
COSTA COFFEE
2012.05 - 2019.06 (7 education.years_Label & 1 education.month_Label)
Delhi University
B.Com
2009.01 - 2009.12 (11 education.months_Label)
Floor Manager
McDonalds
2007.03 - 2012.04 (5 education.years_Label & 1 education.month_Label)
IHM
Diploma from Hotel Management
2004.05 - 2005.06 (1 education.year_Label & 1 education.month_Label)