NEERAJ KUMAR
Surat
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders, and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
10
10
years of professional experience
Work History
Operations Manager
Shadowfax technologies ltd.
Surat
10.2025 - Current
Assistant Manager in Operations
Shadowfax technologies ltd.
Surat
10.2024 - 09.2025
- Provide guidance to staff members regarding their job responsibilities
- Monitored staff morale to ensure a positive work environment was maintained
- Supervised day-to-day operations of multiple departments simultaneously
- Organized and managed team of 400+ employees to ensure high-quality service
- Utilized problem solving skills to resolve convicts between employees
- Coordinated with vendors to resolve supply chain issues
- Analyzed data to identify areas for improvement in operations processes
- Created weekly reports detailing staff performance metrics, production output, and cost savings initiatives
- Stead areas for shifts and operations by performing headcount analysis, demand planning and forecasting
Team Lead- Central (FC & MH)
Instakart Services Pvt Ltd
Gurugram
04.2024 - 09.2024
- Oversaw daily operations of the fullment center, guaranteeing timely and accurate order processing
- Handled inbound and outbound processing operations
- Led a workforce of 50-80 associates, oering direction and support to achieve designated performance benchmarks
- Collaborated with logistics and transportation teams for eective inventory management
- Worked closely with quality control teams to uphold high standards for products and services
- Managed receiving, sorting, and shipping activities at the hub, ensuring ecient and accurate workows
- Formulated and implemented strategic initiatives to optimize hub operational eciency and capacity
- Nurtured strong relationships with vendors, carriers, and internal stakeholders
- Performed root cause analyses and instituted remedial actions to address operational issues
- Supervised budget management and resource allocation to achieve productivity improvements and cost reductions
- Assured adherence to company policies, safety standards, and regulatory mandates
Department Manager - Operations
Reliance Retail Limited
12.2022 - 04.2024
- Drove operational metrics including breaches, conversion rates, CPS, and customer & seller NPS
- Addressed AOP gaps by implementing an eective delivery model mix
- Facilitated grievance resolution and organized open house meetings with ground sta
- Maintained strict adherence to processes, ensuring integrity and enforcement of ZTP principles
- Recruited, trained, and managed a workforce exceeding 150 personnel, including team leaders, associates, sorting executives, and delivery personnel
- Oversaw operational activities daily, focusing on adherence to various business metrics
- Consistently implemented improvements to operational management aimed at reducing error rates
- Evaluated team leader performance and monitored undelivered shipments in real time, enabling proactive intervention for delivery solutions
- Orchestrated daily operations to achieve optimal eciency and productivity levels
Team Lead - (LM & FM)
Instakart Services Pvt Ltd
07.2016 - 12.2022
- Responsible for hub operations, seeking superior intervention as required.
- Focused on delivering exceptional customer service in the region
- Swiftly handled customer escalations, collaborating with support teams for resolution
- Directed training and coaching for staff, consistently achieving and surpassing target KPIs.
- Fostered a positive, professional environment to enhance both sta morale and customer satisfaction
- Assured fullment of hub objectives, ensuring accurate reporting
- Guaranteed strict adherence to standard operating procedures within the hub
- Ensured the availability of skilled manpower in line with business requirements
- Maintained compliance with commercial and statutory regulations through collaborative teamwork
Education
MBA - Marketing & Finance
Manglaytan University
06-2023
Skills
- Operations Management
- Vendor Management
- Problem-solving
- E-commerce
- Last Mile Operations
- First Mile Operations
- Middle Mile Operations
- Business development strategy
Personal Information
- Nationality: Indian
- Gender: Male
- Date of birth: 11/30/95
Languages
- Hindi
- English
Projects
Project Santoolan - optimized WM routes to boost productivity (55→65), improve conversions (81.5%→85.8%), ensure zero attrition, and enhance WM morale and ownership
Project Misroute Reduction – Noida City: Implemented a central virtual mother hub (Queen Hub) to streamline misroute management, reducing misroutes from 8% to 2.5%, lowering customer escalations, and delivering cost savings per shipment
Timeline
Operations Manager
Shadowfax technologies ltd.
10.2025 - Current
Assistant Manager in Operations
Shadowfax technologies ltd.
10.2024 - 09.2025
Team Lead- Central (FC & MH)
Instakart Services Pvt Ltd
04.2024 - 09.2024
Department Manager - Operations
Reliance Retail Limited
12.2022 - 04.2024
Team Lead - (LM & FM)
Instakart Services Pvt Ltd
07.2016 - 12.2022
MBA - Marketing & Finance
Manglaytan University