Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

DOLLY SHARMA

Gurugram

Summary

Dynamic Delivery Lead at Acuity Knowledge Partners with expertise in process optimization and regulatory compliance. Proven track record in KYC screening and stakeholder collaboration, enhancing operational efficiency and ensuring quality assurance. Adept at managing complex projects and leading teams to achieve strategic goals while maintaining compliance with industry standards.

Overview

9
9
years of professional experience

Work History

Delivery Lead

ACUITY KNOWLEDGE PARTNERS
Gurugram
04.2025 - Current
  • Manage customer requests and send confirmation emails.
  • Set up e-banking facility for customers.
  • Collaborated effectively with diverse product stakeholders.
  • Conducted mapping of diverse treasury products such as wires and ACH payments.
  • Administered COB, wire transfers, ACH, and modification requests for US-based clients.
  • Generated daily reports while distributing assignments to team members.
  • Developed monthly report presentations.
  • Conducted internal audits to ensure seamless process operations.
  • Validated client information updates on system against supporting documents.

Senior Associate

ACUITY KNOWLEDGE PARTNERS
Gurugram
10.2022 - 03.2025
  • Oversaw workflow coordination with US clients.
  • Published dashboards and maintained up-to-date SOPs, daily production reports, and weekly summaries for LOB, and management review.
  • Managed daily volume allocation from client-server to team channel.
  • Conducted necessary KYC screening on customers, documenting obtained information per global KYC procedures.
  • Performed CDD verification for business entities and representatives.
  • Generated QualiFile reports and Bizchex to assess customer creditworthiness.
  • Supported management of data inquiries in compliance with US Patriot Act and Bank Secrecy Act.
  • Managed end-to-end onboarding and modification processes for new and existing customers, ensuring accurate document scanning and CDD compliance via the FCM application.
  • Maintained compliance with SLA for timely project completion.
  • Ensure that the quality of account opening complies with predefined parameters.
  • Conducted thorough scans of necessary documents using Docusign.
  • Led several team knowledge sessions.
  • Ensured adherence to quality standards through regular checks and delivered cross-training sessions.

Team Developer

BANK OF AMERICA - BA CONTINUM PVT LTD.
Gurugram
10.2018 - 10.2022
  • Facilitated prompt vendor creation and ensured seamless maintenance for uninterrupted transactions.
  • Ensured accuracy of invoice processing through system checks.
  • Validating the vendor's payments in systems.
  • Streamlined operations to consistently meet SLA requirements.
  • Implemented end-to-end calibration strategies to shorten time delays.
  • Managed complex cases referred by senior leadership.
  • Resolved incoming queries and escalations promptly.
  • Allocated resources and broke down tasks for efficient SLA functioning.
  • Checking the quality of work to reduce errors.
  • Responsible for extracting daily volume from the client server.
  • Reduced account misuse by cross-checking customer SSN, residential address, and email.
  • Identified risks and trends through comprehensive analysis of transactional data.
  • Documented client information obtained during KYC screening according to international standards.
  • Supported management of data inquiries in compliance with the US Patriot Act.
  • Utilized Lexis-Nexis, Google, Word check, Precise Id / Experian, and Credit bureau reports to perform comprehensive due diligence on entities prior to client onboarding.
  • Applied AML regulations including the US Patriot Act, the Bank Secrecy Act, and OFAC to assess activity legitimacy.
  • Recognized areas for process optimization and presented insights to TL/AM.
  • Coordinated ESG activities, achieving 700+ hours of volunteer work with 69 distinct volunteers.
  • Facilitated monthly performance improvements for new hires via targeted sessions.
  • Led SME online, a real-time tool for addressing process-related queries from the team.

Senior Customer Care Executive

PASCO AUTOMOBILES - NEXA
Gurugram
10.2016 - 09.2018
  • Specialize in addressing identified customer care issues on time.
  • Communicated efficiently with clientele.
  • Consistently applied customer service strategies to enhance profit margins.

HR Recruiter

NAVJYOTI GLOBAL SOLUTIONS PVT. LTD.
Gurugram
07.2016 - 09.2016
  • Evaluated job descriptions to ensure clarity and relevance.
  • Conducted resume searches on Naukri portal for specific job openings.
  • Engaged with candidates through phone calls and resume collection.
  • Performed candidate assessments using phone conversations.
  • Facilitated face-to-face interviews alongside hiring manager.
  • Oversaw the decision-making process for final candidate selection.

Education

MBA - Human Resources Management

Amity University
Noida
01-2018

BBA -

MDU University
Gurugram
01-2016

Skills

  • Process optimization
  • Project management
  • Regulatory compliance
  • KYC screening
  • Team leadership
  • AML
  • Stakeholder collaboration
  • Risk assessment
  • Quality assurance

Accomplishments

  • Recognized with bronze, silver, Hi-Five, and platinum awards for being a top performer in the team.
  • Appointed as an online SME.
  • Zero LOB coaching in 2021.
  • Got the best performance award in NEXA.
  • Blog published on Acuity Website on Maximizing Efficiency in Client Onboarding.

Languages

Hindi
First Language
English
Proficient (C2)
C2

Timeline

Delivery Lead

ACUITY KNOWLEDGE PARTNERS
04.2025 - Current

Senior Associate

ACUITY KNOWLEDGE PARTNERS
10.2022 - 03.2025

Team Developer

BANK OF AMERICA - BA CONTINUM PVT LTD.
10.2018 - 10.2022

Senior Customer Care Executive

PASCO AUTOMOBILES - NEXA
10.2016 - 09.2018

HR Recruiter

NAVJYOTI GLOBAL SOLUTIONS PVT. LTD.
07.2016 - 09.2016

MBA - Human Resources Management

Amity University

BBA -

MDU University

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DOLLY SHARMA