Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
Generic

Neeraj Malyala

Hyderabad

Summary

Experienced Technical Account Manager with 13+ years in software development and web technologies, focusing on enterprise accounts. Proficient in creating value realization strategies to drive new business, renewals, and upsells. Skilled in proposing technical solutions, communicating complex concepts, and building relationships with senior executives and project resources.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Senior Technical Account Manager

Wipro Private Limited
12.2021 - Current
  • Built long-term trusted partner relationships to manage stakeholder expectations and meet revenue growth goals.
  • Managed service delivery plan, key deliverables, resources as required, RACI, risks, issues and dependencies according to ACS standards
  • Managed account at application based ERP, SCM an HCM methods
  • Well managed the cluster with Cloud based technology, developed and implemented a new service delivery platform, reducing service delivery time by 20%.
  • Cultivated and maintained strong client relationships, ensuring high levels of satisfaction.
  • Led an account to develop and implement a new service delivery model, increasing customer satisfaction by 15%.
  • Helped customers improve results by recommending changes focused on lowering costs, increasing production, or adding new functionality.
  • Collaborated with cross-functional teams to deliver successful product implementations.
  • Negotiated and managed service level agreements (SLAs) with clients, aligning them with business objectives.
  • Developed and implemented a risk management framework for service delivery, proactively identifying and mitigating risks.
  • Leveraged AI and machine learning to automate delivery processes and business efficiency
  • Created and planned account financials in coordination with Workforce Management and Budget Forecasting & Management.
  • Planned, reviewed, and analyzed account P&L performance.
  • Conducted presentations to large groups at trade shows, reseller events and onsite product trainings.

Associate, Technical Account Manager

Accenture Solutions Private Limited
06.2016 - 12.2021
  • Identified and proposed upsell and renewal opportunities and communicated value proposition to churn results for enterprise customers.
  • Helped customers improve results by recommending changes focused on lowering costs, increasing production, or adding new functionality.
  • Tracked sales data for analysis and forecasting.
  • Responded to specific customer requests, including RFP responses and industry-specific solutions.
  • Developed and implemented product marketing plans to reach target customers.
  • Led account, driving business growth by identifying and resolving defects and implementing effective improvements.
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Assisted customers in troubleshooting product issues and provided timely technical support.
  • Utilized creative problem-solving skills to overcome technical challenges in the sales process.
  • Collaborated with cross-functional teams to deliver successful product implementations.
  • Accurately forecasted resource needs to minimize shrinkage and training costs.
  • Managed account with introducing the AI technology

Associate & Team Lead

Tech Mahindra
06.2013 - 06.2016
  • Prioritized helping customers over completing other routine tasks in product development.
  • Built customer loyalty and retention by delivering excellent product experiences
  • Managed team efficiently and delivered ETAs ontime
  • Assisted in development of system management protocols.
  • Researched and identified solutions to technical problems.

Education

Electronics and Communication Engineering

JNTU

Skills

  • Management Strategic program execution
  • Customer Management
  • Oracle SaaS, PaaS, SCM and HCM
  • Enterprise Resource Planning
  • OCI, ITIL and Azure
  • Artificial Intelligence & ML
  • Workflow improvement design
  • Service delivery enhancement
  • Data-driven automation analysis
  • Lean Six Sigma, PMP,
  • Product Management
  • Financial budget oversight
  • Multiple Cluster Delivery
  • Analytical problem solving
  • Problem-solving expertise
  • Regulatory compliance oversight
  • Risk mitigation strategies
  • Workflow improvement

Certification

  • Six Sigma Green Belt
  • PMP
  • CAPM Practitioner
  • PMI-RMP Practitioner
  • CPSP - Certified Professional Sales Person

Accomplishments

  • Recognized as a Top 10% Service Delivery Manager for consistently exceeding customer expectations.
  • Received the Customer Service Excellence Award for maintaining a 95% customer satisfaction rating.
  • Awarded for Leadership in mentoring and developing a high-performing team.
  • Recognized for increasing customer satisfaction by 15% through continuous service improvement initiatives.
  • Recognized for reducing operating costs by 10% through strategic sourcing and vendor negotiation.
  • Received the Leadership Excellence Award for inspiring and motivating the service delivery team to achieve exceptional results.
  • Awarded by client for contributing 36 innovative tool feature ideas.

Languages

English
Hindi
Telugu

Timeline

Senior Technical Account Manager

Wipro Private Limited
12.2021 - Current

Associate, Technical Account Manager

Accenture Solutions Private Limited
06.2016 - 12.2021

Associate & Team Lead

Tech Mahindra
06.2013 - 06.2016

Electronics and Communication Engineering

JNTU

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