Neeraj Nagaram
Hyderabad
Summary
Detail-oriented Technical Support Representative skilled in resolving complex technical issues and collaborating with teams for service improvement. Strong ability to document processes and enhance customer satisfaction through effective communication.
Efficient Billing Assistant with strong skills in processing invoices and managing billing discrepancies. Experienced in maintaining clear records and ensuring timely billing, contributing to improved financial accuracy and customer trust.
Dynamic Sales Associate with proven expertise in developing effective sales strategies and driving customer engagement. Committed to resolving issues promptly and building rapport to enhance customer retention.
Overview
1
1
year of professional experience
4044
4044
years of post-secondary education
Work History
Sales Associate
AT&T
Hyderabad
12.2024 - Current
- Provided exceptional customer service by resolving issues and answering inquiries promptly.
- Developed effective sales strategies that enhanced customer engagement and retention.
- Promote and upsell products such as data plans, device protection, add-ons, and upgrades based on customer needs.
- Build rapport with customers to understand their requirements and recommend the best solutions.
- Handle objections confidently and convert them into sales opportunities.
Technical Support Representative
AT&T
Hyderabad
12.2024 - Current
- Resolved technical issues related to network connectivity and device configurations.
- Collaborated with development teams to relay customer feedback and improve service quality.
- Documented troubleshooting procedures to enhance knowledge base for future reference.
Billing Assistant
AT&T
Hyderabad
12.2024 - Current
- Processed customer invoices accurately and efficiently to ensure timely billing.
- Maintained detailed records of billing disputes and resolutions for future reference.
- Explain billing statements clearly, including charges, credits, adjustments, and plan details.
- Resolve billing discrepancies by investigating account history and usage records.
- Process payments, refunds, and adjustments following company policy.
Education
Bechelor of Commerce - Bcom Computers
Vasundhara Degree College
Hyderabad 07.2021 - 12.2024
Iclass Junior College
Secunderabad Sri Chaitanya Techno School
Hyderabad Skills
- Sales strategies
- Customer engagement
- Network troubleshooting
- Billing processes
- Team collaboration
- Time management
- Product promotion
- Building rapport
- Strategic planning
- Multi-tasking strength
- Technical documentation
- Data analysis
Timeline
Sales Associate
AT&T
12.2024 - Current
Technical Support Representative
AT&T
12.2024 - Current
Billing Assistant
AT&T
12.2024 - Current
Bechelor of Commerce - Bcom Computers
Vasundhara Degree College
07.2021 - 12.2024
Iclass Junior College
Sri Chaitanya Techno School