NEERAJ NAIR
Hyderabad
Summary
17 years of experience in Network Administration, IP Telephony Management with technical expertise in implementation, operations & support functions. Strategic planner with expertise in swiftly ramping-up IP Telephony networking projects on multiple platforms. Demonstrated abilities in leading and guiding project teams to deliver projects to clients within specified timeframe and as per specifications. Effective communicator with exceptional relationship management skills with the ability to relate to people at any level of business and management.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior PS Consultant
Miratech India Pvt Limited
10.2022 - 10.2024
- Planning the upgrade and migration activities for the UC infrastructure consisting of CUCM, CUBE, Attendant Console (ARC), Verint Recording Solutions, SecureLogix Security Solutions, Uplinx Reporting Tool.
- Communicate and collaborate with different teams within BlackRock and also external vendors and ISPs on implementation, optimization and security of the UC Infrastructure.
- Build and maintain project/technology related Runbook/MOPs/System Design documentation, ensuring that accurate information is always available to the team and management.
- Providing troubleshooting support to the BlackRock UC Operations team during Major Incidents/ Escalations.
- Built solutions and implementation plans for New Office Deployments ensuring full involvement of business partners and communication to all stakeholders.
- Worked closely with BlackRock Automation team providing ideas to build scripts which could help automate the day to day Operational tasks..
Sr. Solution Architect
NetEnrich Technologies Pvt. Ltd
12.2019 - 08.2021
- Planning the Upgrade and Migration activities for the Client Cisco UC infrastructure.
- Providing Monitoring Solutions to the Customer for their VOIP infrastructure using tools such as Prognosis (IR) and Opsramp.
- Building the UC Functional stack and helping the Automation Team in building scripts via Ansible/Python for the different Customer requirements by creating SOPs.
- Working closely with the Oracle SBC team for different migration projects to ensure the configuration from the CUCM end are in place.
- Providing Tier 4 troubleshooting during Major Incidents/ Escalations for the UC Tower.
- Provide day to day mentorship to the UC engineers to assist in growing their skill sets and add value to the customers.
Senior Consultant
CDK Global, Private
04.2017 - 09.2019
- Ensure that any new product/firmware or new deployment is thoroughly tested in the lab environment and the steps and process are documented correctly.
- Handled projects like upgrading of the CUCM, Unity Connection and CUPS server. Provide assistance to the support and operations team in case of any issues.
- Handled the “Akkadian Console Server” project which included setting up the lab environment, testing the Akkadian Product in the lab, documenting the steps and processes and also ensuring smooth Deployment in the Production Environment.
- Conduct time to time review with the Project Leaders for monitoring of projects and then suggest actions according to administrative policies and procedures.
BackBone TAC Engineer
Cisco Systems, Inc.
10.2013 - 08.2016
- Working for Cisco TAC account as a Cisco Support Engineer for the CUCM (Cisco Unified Communications Manager) team: Responsible for Customer support in Break/Fix situations.
- Ensuring speedy resolution to Customer issues and also keeping them updated on the progress of troubleshooting on their issues.
- Creating Knowledge base articles related to the CUCM platform which would be helpful to the team as a reference when working on issues for customers.
- Created a document which is published on cisco website and accessible to customers http://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager- callmanager/118948-technote-cucm-00.html
Platform Administrator
CA Technologies
05.2011 - 08.2013
- Working as Platform Administrator-VOIP providing VOIP Services to the internal business units of CA.
- Responsible for Voice Network administration (configuration/change management) of CUCM, Unity Connection, CUPS and Voice Gateways.
- Working on break-fix issues related to VOIP Servers.
- Providing On-Call support in case of any issues relating to VOIP servers.
- Planning and executing up gradation Activities of CUCM, Unity and other VOIP Servers.
- Managing the VOIP infrastructure of CA across the globe managing 4 clusters (India, APJ, EMEA and US).
Network Administrator
Net Enrich Technologies
07.2010 - 05.2011
- Implementing and troubleshooting Cisco call Manager/Cisco unified communication Manager.
- Implementing and troubleshooting IP Contact Center Express (CCX).
- Implementing and troubleshooting of voice Gateways, Gatekeeper, PRI (T1/E1-CCS/CAS) and WAN Troubleshooting.
- Knowledge in working with Cisco TAC for support and development.
- Configuration, Testing & Administration of Cisco Unity Server 4.x, 5.x versions, Cisco Unity Connection 2.1 & Cisco Unity Express 2.1 for Voice Mail/Automated Attendant Services.
- Administration & Troubleshooting IPCC requests: Transcoder issues, Agent Line Requests Cisco Historical Reports, Cisco supervisory desktop, RmCm, application management and prompt management.
Software Engineer
Avaya India Pvt.Ltd
10.2008 - 07.2010
- Part of the EMEA Premium Team which supports the Top Signature Customers from the EMEA Region.
- Troubleshooting the issues on the Customer Systems by remotely logging on the systems.
- Maintaining the IP telephony in call center end to end user from Offshore.
- Providing support to Top Signature Customer’s for wide range of AVAYA Products like CM, AES, MM etc.
- Being the key member of the team, given the opportunity to be the SPOC for customer like Fidelity, Centrica and CSC.
- Leading the team for the above mentioned customers. Handling the escalations which involve joining the conference call with customer, technically mentoring the teammate.
Network Engineer
KPIT CUMMINS INFO SYSTEMS Ltd
05.2007 - 10.2008
- Working as Network Administrator-Voice in the Network Operations Center providing Voice Services to the internal business units of KPIT.
- Responsible for Voice network administration (configuration/change management) of CCM, Unity, IPCC, and Voice Gateways.
- Coordinate with Branch offices and ISPs. Follow the Change management process for Voice Servers and infrastructure configuration.
- Monitor basic device uptime and performance using Nagios (Network Monitoring Tool) .
Education
Master's - Telecom
Blekinge Institute of Technology
Sweden01.2006
B.E - Instrumentation
Dr.D.Y.Patil College of Engineering
Pune01.2004
Skills
IP Telephony Design & Implementation
Unified Communication Applications Technical Expertise
- Strategic planner
- Project management
- Effective communicator
- Relationship management
- Office environment
Employment Chronicle
- Miratech India Pvt Limited, Hyderabad, Senior PS Consultant, 10/31/22 - 10/15/24
- NetEnrich Technologies Pvt. Ltd, Hyderabad, Sr. Solution Architect, 12/01/19 - 08/31/21
- CDK Global, Hyderabad, Senior Consultant, 04/01/17 - 09/30/19
- Cisco Systems, Bangalore, BackBone TAC Engineer, 10/01/13 - 08/31/16
- CA Technologies, Hyderabad, Platform Administrator, 05/01/11 - 08/31/13
- Net Enrich Technologies, Hyderabad, Network Administrator, 07/01/10 - 05/31/11
- Avaya India Pvt.Ltd, Hyderabad, Software Engineer, 10/01/08 - 07/31/10
- KPIT CUMMINS INFO SYSTEMS Ltd, Network Engineer, 05/01/07 - 10/31/08
- Alfa Laval India Ltd, Trainee Engineer, 09/01/04 - 08/31/05
Passportdetails
C1439425
Personal Information
Date of Birth: 10/26/82
Certification
- Cleared CCIE- Voice Collaboration (#51173)
- Cleared MS-700 Managing Microsoft Teams
- Cleared AZ-900 Azure Cloud Fundamentals
Timeline
Senior PS Consultant
Miratech India Pvt Limited
10.2022 - 10.2024
Sr. Solution Architect
NetEnrich Technologies Pvt. Ltd
12.2019 - 08.2021
Senior Consultant
CDK Global, Private
04.2017 - 09.2019
BackBone TAC Engineer
Cisco Systems, Inc.
10.2013 - 08.2016
Platform Administrator
CA Technologies
05.2011 - 08.2013
Network Administrator
Net Enrich Technologies
07.2010 - 05.2011
Software Engineer
Avaya India Pvt.Ltd
10.2008 - 07.2010
Network Engineer
KPIT CUMMINS INFO SYSTEMS Ltd
05.2007 - 10.2008
Master's - Telecom
Blekinge Institute of Technology
B.E - Instrumentation
Dr.D.Y.Patil College of Engineering
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