Neeraj Patrick Ismail

Organized and led monthly workshops to boost employee skills and professional behavior.

Managed training sessions at multiple locations for Sila company.

Developed annual training schedule for workforce.

Developed a comprehensive 52-week cleaning schedule to ensure office cleanliness.

Facilitated OJT sessions for both day and night shifts.

Engaged with clients in diverse settings to assess training effectiveness and identify skill enhancement needs.

• Monitored progress of ongoing transitions, identifying potential bottlenecks and implementing solutions to maintain project timelines.
• Provided regular status updates to senior leadership, highlighting progress, challenges, and key accomplishments during the transition period.
• Resolved staff conflicts and identified potential areas of improvement.

• Daily inspection of the building and rectifying the observations, including maintenance.
• Responsible for admin operations (soft services).
• Petty Cash and Monthly Billing Process.
• Coordinated, timely management of PPM schedules.
• Upkeep of the facility at the corporate office.
• Housekeeping management (periodical cleaning, daily checks, indenting of consumables, office readiness).
• Facilitated the submission process for financial documentation.
• Streamlined GST payment process.
• Managed the timely submission of bills.
• Raised PR and finalized GRN process.
• Build a stronger connection with customers across various channels and touchpoints.
• Welcome emails and feedback surveys, providing networking opportunities.
• Host theme-based events on culture, and encourage casual conversation and relationship building.

• Coordinated effective management of a 27,000 sq. ft. facility across 5 floors.
• Prepared monthly reports as part of facility operations.
• Managed teams, security, and vendors to ensure efficient service delivery.
• Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
• Streamlined front desk operations by implementing efficient check-in and check-out procedures.
• Created a welcoming atmosphere by maintaining a clean and organized reception area for all visitors.

• Directed management of a 4,500 sq. ft. space, prioritizing housekeeping services throughout the pandemic.
• Facilitated vendor communications to guarantee prompt invoice processing.
• Negotiated favorable contract terms with suppliers and vendors that resulted in cost savings without compromising service quality or delivery timescales.
• Safeguarded building occupants by conducting routine safety inspections and addressing potential hazards proactively.
• Directed the implementation of security measures to protect company assets and ensure a safe environment for employees.
• Provided support and services related to mail and deliveries.
• Communicated with general managers and facility teams regarding upcoming repairs and projects.
• Updated tracking system monitoring facilities-related materials, supplies and equipment.
• Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment.
• Conducted regular facility inspections to identify repair needs or improvements.

• Coordinated event involvement and communication strategies for EON Company.
• Coordinated large-scale events such as Auto Expo 2018 and Elecrama 2018, earning commendation for outstanding performance.
• Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
• Collaborated with executive leadership on key initiatives, providing valuable insights from an operational perspective.
• Enhanced customer satisfaction by effectively managing and resolving operational issues in a timely manner.
• Established and maintained productive staff relationships to Improve workplace morale, increase productivity and enhance personal growth.

• Consistently reached goals and upheld quality in bankruptcy document processing.
• Conducted training for new hires and addressed urgent communications.
• Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
• Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.

• Ensured efficient inventory management of Novartis MS&A IT kits, leading to client recognition for resolving queries swiftly.
• Trained and supported new team members, maintaining culture of collaboration.
• Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
• Increased client satisfaction through thorough analysis of project requirements and delivering high-quality results.
• Completed daily logs for management review.

• Reviewed life insurance applications for accuracy and compliance.
• Resolved customer service issues using company processes and policies and provided updates to customers.
• Coached new team members on service techniques and provided scoring through quality assurance program.
• Mentored junior associates in maintaining a high level of professionalism and delivering exceptional service to clients.
• Proactively addressed customer concerns in order to prevent escalations and complaints.
• Handled customer inquiries and complaints with professionalism to restore satisfaction.
• Led training sessions for new hires, ensuring consistent quality of service across the team.