Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Neeraj Raghav

Neeraj Raghav

Summary

Over 10.5 years of experience in Salesforce development and implementation with expertise in Field Service Lightning (FSL), Service Cloud, Sales Cloud, Lightning Web Components (LWC) and Team Leadership. Strong experience in Salesforce Lightning Components (LWC & Aura), Apex (Triggers, Batch Classes, Schedulers), Platform Events, and Integrations using REST API. Hands-on experience in Salesforce administration, configuration, automation including Flows, Process Builder, and Validation Rules. Skilled in team leadership, project management, and mentoring junior developers, ensuring successful project delivery in Agile environments. Proficient in SOQL, MySQL, and Oracle, along with experience in Java, Spring Framework, HTML, and JavaScript. Adept at identifying and resolving issues efficiently, managing technical discussions, and leading deployments.

Overview

10
10
years of professional experience

Work History

Associate Tech Specialist

Tech Mahindra Ltd
06.2021 - 01.2025
  • Led a 5-member team in developing and implementing Field Service Lightning (FSL) solutions, Optimizing and dispatching service appointments, Service resource creation & management, FSL quote process and Service appointments, workorders processsing
  • Implemented Test data protection system for data migration using informatica, app exchange products to successfully transform and manage personal data information
  • Designed and developed Lightning Web Components (LWC) to enhance user experience in Field Service applications and service cloud applications
  • Integrated Salesforce with SAP using Boomi for service order management and data synchronization
  • Built and optimized Batch Apex and Triggers and LWC to automate service scheduling and workflow processes
  • Managed deployments, pre-prod/post-prod activities, and debugging of production issues
  • Acted as a mentor and technical lead, handling task assignments, technical discussions and solutioning the new implementations and enhancements

Senior Salesforce Developer

Cognizant Technology Solutions
02.2020 - 06.2021
  • Developed and customized Salesforce Service Cloud solutions for case management, Lead management, Case assignment and escalation rules in Insurance systems and work order processing
  • Built custom Lightning Web Components (LWC) and Aura components for intuitive user experiences
  • Led integrations using REST API to ensure seamless data exchange between Salesforce and external systems
  • Worked extensively on Flows, Process Builder, and Validation Rules to automate business processes
  • Coordinated with stakeholders to gather requirements and provide scalable solutions

Senior System Engineer

Infosys Limited
10.2017 - 01.2020
  • Designed and developed Salesforce applications with a focus on Field Service Lightning (FSL) and Sales Cloud
  • Optimized Apex classes, Triggers, and Batch jobs to improve system performance
  • Assisted in end-to-end data migration using Informatica PowerCenter and Salesforce Data Loader
  • Worked in an Agile environment, managing frequent requirement changes and feature enhancements

Java Developer

Saigun Technologies Pvt. Ltd
10.2014 - 10.2017
  • Developed and maintained HRMS SaaS-based solutions using Java, Spring, Oracle, and MySQL
  • Integrated application components using REST APIs
  • Led debugging, defect tracking, and resolution using JIRA
  • Built various backend functionalities and APIs to support HRMS functionalities
  • Created and optimized Java-based backend services using Spring Framework and MySQL/Oracle
  • Assisted in product release management, defect tracking, and debugging

Education

B.Tech - Computer Science

Kurukshetra University
GPA: 78%

12th - CBSE

AES Senior Secondary School
GPA: 80%

10th - CBSE

AES Senior Secondary School
GPA: 78.2%

Skills

Apex Prgramming

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Personal Information

  • Date of Birth: 12/06/91
  • Marital Status: Single

Timeline

Associate Tech Specialist - Tech Mahindra Ltd
06.2021 - 01.2025
Senior Salesforce Developer - Cognizant Technology Solutions
02.2020 - 06.2021
Senior System Engineer - Infosys Limited
10.2017 - 01.2020
Java Developer - Saigun Technologies Pvt. Ltd
10.2014 - 10.2017
AES Senior Secondary School - 12th, CBSE
AES Senior Secondary School - 10th, CBSE
Kurukshetra University - B.Tech, Computer Science

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Neeraj Raghav