Neeraj Rakhe

Credits & Complaints Department

Managed customer accounts for Centrica, one of the UK's largest energy providers, servicing over 10 million residential and business customers.

Assisted customers with installations, troubleshooting, bookings, and EV charging solutions while ensuring first-call resolution.

Led complaint management efforts, handling high-priority issues with tact and efficiency.

Mentored new hires through training and onboarding, ensuring smooth integration into client operations.

I was selected in the pilot batch for Inframark, US in November 2023.

Successfully completed and was certified in internal training by WNS Learning under DM (HR) Ms. Heena Dhoria.

Sold healthcare products, insurance policies, and financial solutions to clients in the US and UK markets.

Managed both B2B and B2C segments, achieving sales targets while maintaining customer satisfaction.

Adapted to rotating shift schedules, ensuring consistent performance across global clientele.

Received multiple certificates of appreciation for excellence in customer service and sales performance.