Neeraj Rathi
New Delhi
Summary
To make a good position in corporate sector and I have an immense ability to learn and implement things quickly with the surroundings to give expected results. Smart and Hard work is an embedded quality of my attitude and I have zeal to improve on every step.
Experienced in providing top-notch customer service and resolving queries with friendly and approachable manner. Known for excellent communication skills and ability to build strong relationships with customers. Quick to understand customer needs and offer tailored solutions to ensure satisfaction.
Overview
2
2
years of professional experience
Work History
Advisor
Wayscape Solution Pvt Ltd
06.2025 - Current
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
- Developed strong relationships with clients through regular communication and excellent customer service.
- Enhanced team productivity with introduction of streamlined processes for client assessments and follow-ups.
Process Advisor
Concentrix
12.2023 - 05.2025
- Providing timely and efficient customer support through chat channels, addressing inquiries, resolving issues, and ensuring a positive customer experience
- Developing a deep understanding of the company's products or services to provide accurate information and guidance to customers
- Identifying customer issues, investigating root causes, and offering effective solutions or escalating complex cases to higher-level support if necessary
- Delivering clear and concise written responses to customer queries, demonstrating excellent written communication skills
- Collecting and providing feedback to improve products, services, or internal processes based on customer insights.
Education
BBA - Specialization HR
Sushant University
01.2022
XII - Humanities
Bala Pritam Guru Harkishan public school
Vasant Vihar01.2019
X - General
Bala Pritam Guru Harkishan public school
Vasant Vihar01.2017
Skills
Ramco
Uknowledge
Nice Tool
Bliss
Problem-solving
Decision-making
Customer service
Problem resolution
Effective communication
Relationship building
Customer feedback analysis
Product knowledge
Customer experience
Customer complaint handling
Interests
Traveling, Net-Surfing, Exploring New things
STRENGTH
- Flexible
- Team Work
- Responsible
- Good in Interacting.
BEHAVIOUR SKILLS
I have the ability to change myself with a working environment, problem solving skills, ability to function and enjoy working in a very dynamic environment and ability to take initiative and work independently.
Timeline
Advisor
Wayscape Solution Pvt Ltd
06.2025 - Current
Process Advisor
Concentrix
12.2023 - 05.2025
XII - Humanities
Bala Pritam Guru Harkishan public school
X - General
Bala Pritam Guru Harkishan public school
BBA - Specialization HR
Sushant University