Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
NEERAJ RATHORE

NEERAJ RATHORE

Udaipur

Summary

Luxury hospitality professional with over five years of experience in key operational roles within top-tier hotels. Proven track record in enhancing guest experiences, optimizing team performance, and executing daily operations with precision. Strong leadership skills combined with a commitment to service excellence and team collaboration. Seeking a managerial position to leverage strategic insights and contribute to a progressive luxury brand.

Overview

5
5
years of professional experience

Work History

OCLD - Guest service management

The Oberoi hotels and resorts
01.2023 - 01.2025
  • Trained at OCLD with strong focus on revenue, upselling, and guest engagement.
  • Applied OCLD learnings to optimize reservations and maximize room revenue.
  • Built guest relationships to drive loyalty, repeat business, and referrals.
  • Ensured rate integrity and supported sales through effective front office operations.

Front Office Supervisor

Trident Udaipur
Udaipur, Rajasthan
01.2023 - 07.2023
  • Enhanced revenue for a 141-room inventory, sustaining year-to-date occupancy at 95%.
  • Managed Front Office operations in the role of Duty Manager.
  • Welcomed guests and ensured comfortable stays through direct interaction.
  • Addressed and resolved guest complaints effectively.
  • Conducted employee training sessions to ensure smooth operation and SOP adherence.
  • Handled group reservations and billing efficiently.
  • Met budgetary goals and annual targets for enrollment and upselling.

Front office assistant

Trident Udaipur
Udaipur, Rajasthan
01.2021 - 01.2023
  • Proactively upsold premium room categories, late check-outs, and in house experiences, consistently driving incremental revenue at the point of guest interaction.
  • Converted walk-in inquiries into confirmed reservations by effectively communicating value propositions and available packages, maximising occupancy and revenue.
  • Collaborated with the reservations and sales teams to optimize room inventory, ensuring higher conversion rates and minimal revenue loss.

Education

Bachelor of Science - Hospitality and Hotel Administration

IHMCT Kovalam, Thiruvananthapuram
01.2020

Commerce

ALOK SENIOR SECONDARY SCHOOL, Udaipur
01-2017

Skills

  • Leadership and team management
  • Collaboration and relationship building
  • Strategic planning and prioritization
  • Business acumen and revenue optimization
  • Technical expertise and system proficiency
  • Adaptability and problem solving
  • Guest experience enhancement
  • OPERA system proficiency
  • Ecobillz software knowledge
  • Microsoft Office suite
  • Revinate platform expertise
  • Extranet portal management
  • Adobe Learning Manager proficiency
  • NewGen application knowledge

Languages

English - Written and Spoken, Hindi - Written and Spoken

References

  • Mr. Gaurav Kumar Kumra, SVP and General Manager, +91 89714 00710, Trident Hyderabad, Hyderabad, India
  • Mrs. Urvi Mahajan, EAM, +91 98210 10495, Trident Gurgaon, Gurugram, India
  • Mr. Kee Woon Lee, EAM, +91 98362 88778, The Oberoi Gurgaon, Gurugram, India
  • Mr. Mayank, Sood, Duty Manager, +91 8141656766, Taj Mahal Palace, Mumbai, India

Timeline

OCLD - Guest service management - The Oberoi hotels and resorts
01.2023 - 01.2025
Front Office Supervisor - Trident Udaipur
01.2023 - 07.2023
Front office assistant - Trident Udaipur
01.2021 - 01.2023
IHMCT Kovalam - Bachelor of Science, Hospitality and Hotel Administration
ALOK SENIOR SECONDARY SCHOOL - , Commerce

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NEERAJ RATHORE