Neeraj Salwan
Moujpur
Summary
Dynamic operations leader with a proven track record at GHH India Mining and Tunnelling Equipment Pvt. Ltd. Skilled in machine parts management and data analysis, I excel in CRM software implementation and stock auditing. Adept at fostering cross-functional collaboration, I drive results and enhance customer satisfaction through strategic oversight and effective communication.
Overview
18
18
years of professional experience
Work History
Executive Store And Accounts
GHH India Mining and Tunnelling Equipment Pvt. Ltd.
02.2021 - Current
- Machine Parts consumptions, handling branch stock transfers, Party invoice, consumption reports, costing reports, Aging analysis, Assist in conduct quarterly stock audit.
- Maintaining accurate stock levels, conduct count, manage storage space.
- Assisting team for productive results, Helping Booking Import Shipment.
- Coordinated cross-functional teams to deliver high quality results within tight timelines.
- Created reports summarizing progress against organizational goals and objectives.
Operations Manager
Tarangan Holidays Pvt.Ltd.
08.2018 - 01.2021
- Implementing A outsource software (SPI ORANGE) CRM Software in each location of company working as a helpdesk to solve bugs comes during the functioning of the software generation of daily DSR Calculation of incentive for sales/ telemarking / FMO.
- Time shares company deals in holidays package
- Managed daily operations to ensure smooth service delivery for travel packages.
- Coordinated with suppliers to secure competitive rates and quality services.
Senior Executive Operations
Jukaso Resorts Pvt. Ltd.
08.2015 - 08.2018
- Implementing A outsource software (SPI ORANGE) CRM Software in each location of company working as a helpdesk to solve bugs comes during the functioning of the software generation of daily DSR Calculation of incentive for sales/ telemarking / FMO.
- Time shares company deals in holidays package
- Developed training programs to improve team performance and customer satisfaction.
- Facilitated regular meetings to discuss project progress and address challenges.
Executive Operations Assistant
Normet India Pvt. Ltd.
Moujpur
06.2012 - 08.2015
- Develop A system for basic day to day work for manufacturing industry Material In, Entry Gate entry, Physical Check, Quality Check, rejection note Entry, Purchase Order, Delivery Note, Sale Invoice, purchase Order, Goods Received Note, Purchase Bill, production entries (Batch Wise), Finished Good, Raw material stock Report, Excise Report (ER1, ER6), Daily dispatch Reports.
- Maintain accurate stock level, quarterly stock count.
- Liaise with transport companies, suppliers and clients for efficient delivery and dispatch.
- Oversaw document preparation and ensured accuracy of reports and presentations.
Training Coordinator
International Electronic & Communication System Pvt. Ltd.
05.2011 - 10.2011
- Doing implementation of the system and organize and execution/completion of software training for client for smooth working on the system
- Company Deal in Audio& Video Peripheral System (for Defense and Other Gov. Originations')
- Developed training materials to support learning objectives and enhance skills.
Senior Support Engineer
Gseven Computer Business Pvt. Ltd.
01.2009 - 01.2011
- Has a Key role in the Development Team to Analyze the Customer Requirement by doing meeting with the Client to understand the customer needs and help the development team to develop a system for smooth working driven end Result for Client Satisfaction.
- Major Project: developed a System to generate automatic Purchase Order to selected vendor From Indent Pass Through different department.
- Automatic Generation Of outstanding reminder to clients after every invoice generation of any kind. sending consignment detail to the customers ( Quantity & Amount)
- Development of CRM for Service industry for generation of leads, customer's feedback, follows up from the customers, assigning leads to the executive.
- Provided technical support for software and hardware issues.
- Collaborated with development teams to improve product functionality.
- Diagnosed and resolved complex customer inquiries efficiently.
Education
Bachelor of Engineering & Technology - Computer Science
01.2009
Skills
- Machine parts management
- Data analysis
- CRM software implementation
- Operations oversight
- Stock auditing
- Customer relationship management
Accomplishments
- Obtain 1 month internship certificate from BEL (Bharat Electronics Ltd.)
- Obtain 3 month internship certificate from BEL (Bharat Electronic Ltd.)
- Obtain 3 month Development Training of ABAP Module (Development Module of SAP)
Hobbies and Interests
- Watching Cricket
- Listening Music
Disclaimer
I hereby declare that all the information given here are true, complete and correct to the best of my knowledge and belief.
Personal Information
- Date of Birth: 06/21/86
- Marital Status: Married
Languages
- English
- Hindi
- English
Timeline
Executive Store And Accounts
GHH India Mining and Tunnelling Equipment Pvt. Ltd.
02.2021 - Current
Operations Manager
Tarangan Holidays Pvt.Ltd.
08.2018 - 01.2021
Senior Executive Operations
Jukaso Resorts Pvt. Ltd.
08.2015 - 08.2018
Executive Operations Assistant
Normet India Pvt. Ltd.
06.2012 - 08.2015
Training Coordinator
International Electronic & Communication System Pvt. Ltd.
05.2011 - 10.2011
Senior Support Engineer
Gseven Computer Business Pvt. Ltd.
01.2009 - 01.2011