Neeraj Singh
Rishikesh
Summary
Results-driven Client Operations Manager with a background in managing client relations, improving customer service protocols, and optimizing business operations. Strengths include strong leadership skills, strategic planning abilities, and comprehensive understanding of operational management. Significant contributions to previous roles include enhancing client satisfaction levels, streamlining processes for increased efficiency, and driving growth initiatives.
Overview
5
5
years of professional experience
Work History
Client Operations - Compliance and Quality
Ttec India
Ahemdabad
04.2023 - Current
- Developed and implemented client-focused operational procedures to ensure customer satisfaction.
- Created and maintained a database of clients, their preferences, and feedback.
- Ensured all customer service operations were compliant with company policies and applicable regulations.
- Established efficient communication protocols among client and other Ops team globally.
Fraud Prevention Analyst
Ttec India
Ahemdabad
06.2019 - 03.2023
- Monitored customer accounts for suspicious activity to identify potential fraud cases.
- Analyzed daily reports and identified patterns of fraudulent activities.
- Investigated and verified the authenticity of customers' documents for identity verification purposes.
- Identified areas of improvement within existing systems for better detection of potential fraudulent activities.
- Successfully created a procedure of account take over.
Education
Bachelor of Commerce - Financial Accounting
H.N.B.G.U Garhwal University Srinagar
Rishikesh Uttrakhand 05-2015
Senior Secondary -
Army School Raiwala Dehradun
Raiwala Dehradun 03-2012
Secondary School -
Army School Raiwala Dehradun
Raiwala Dehradun 03-2009
Skills
- Performance reporting
- Quality and compliance
- Process Improvement
- Organizational Management
- Performance monitoring
- Program Administration
- Production
- Interpersonal Communication
- Business and Operations Management
- Client Relations
- Team Building/Leadership
- High-pressure environments
- Maintaining Compliance
- Corporate Partnerships
- Policies and procedures implementation
Languages
Hindi
First Language
English
Proficient
C2
Timeline
Client Operations - Compliance and Quality
Ttec India
04.2023 - Current
Fraud Prevention Analyst
Ttec India
06.2019 - 03.2023
Bachelor of Commerce - Financial Accounting
H.N.B.G.U Garhwal University Srinagar
Senior Secondary -
Army School Raiwala Dehradun
Secondary School -
Army School Raiwala Dehradun
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