Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

NEERAJ THAMAPPA

Infrastructure Manager
Mysore

Summary

Proven Infrastructure Manager at Silent Shores, adept in facility management and enhancing customer relationships, significantly improved infrastructure health and customer satisfaction. Expert in airport management and service delivery, with a knack for problem diagnosis and capacity planning. Demonstrated excellence in fostering inter-departmental collaboration and streamlining communication, ensuring operational efficiency.

Overview

6
6
years of professional experience

Work History

Infrastructure Manager

Silent Shores
05.2023 - 06.2024
  • Ensuring right color coding is used to avoid cross contamination across the resort while cleaning.
  • Established key performance metrics to monitor infrastructure health and identify areas for improvement.
  • Streamlined communication between departments, fostering a collaborative work environment for improved productivity.
  • Ensured right colored scrubbing pads are used during the cleaning process depending on the type of floor.
  • Provided timely support resolutions to end-users while maintaining a high level of customer satisfaction.
  • Coordinated with vendors on procurement processes, installation schedules, and warranty support services to ensure optimal equipment performance.


Terminal Operations, Senior Customer Service Agent

Hamad International Airport
09.2022 - 02.2024
  • Provided service excellence to Qatar airways and other airline customers, ensuring customer satisfaction is revamped in every interaction.
  • Constant check on all the facilities across the terminal of the airport.
  • Ensured that all SOP pertaining to the terminal operations is followed.
  • Ensured that TON is strictly followed when issued.
  • Delivered prompt service to prioritize customer needs.

Facility Management& Customer Relationship Officer

Royal Regis
09.2019 - 06.2022
  • Suggested client with best flight fares based on the destination across the world.
  • Guided the client towards smooth VISA process based on countries.
  • Maintained accurate records of customer interactions, enabling better understanding of client issues and facilitating follow-ups when needed.
  • Positioning check-in equipment throughout the venue
  • Adjusting ventilation and air conditioning according to event capacity.
  • Placing waste and recycling bins, and emptying them when full thereby ensuring proper waste management process is followed depending on solid , liquid, organic, recyclable and hazardous waste.

Intern

Airport Authority of India, AAI
05.2018 - 06.2018
  • Trained on daily operations and essential activities of the airport.
  • Brief theory and practical session from all departments within the airport
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.

Education

MBA - Airport And Aviation Management

Jain University
Bengaluru, India
04.2001 -

Skills

  • Airline Economics
  • Airport Management
  • Terminal Operations
  • Facility Management
  • Customer Relationship
  • Capacity Planning
  • Service Delivery
  • Problem diagnosis

Languages

English
Advanced (C1)
Hindi
Advanced (C1)
Kannada
Advanced (C1)

Timeline

Infrastructure Manager

Silent Shores
05.2023 - 06.2024

Terminal Operations, Senior Customer Service Agent

Hamad International Airport
09.2022 - 02.2024

Facility Management& Customer Relationship Officer

Royal Regis
09.2019 - 06.2022

Intern

Airport Authority of India, AAI
05.2018 - 06.2018

MBA - Airport And Aviation Management

Jain University
04.2001 -

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NEERAJ THAMAPPAInfrastructure Manager