Fitness and Health, Modelling, Learning New Skills, Strategic use of Social Media
Neeraj Tyagi
Summary
An enthusiastic and motivated management professional with a background in International Trade Management and practical experience across both corporate and development sectors. I have contributed to logistics coordination, event operations, and program delivery with a strong focus on efficiency, attention to detail, and relationship management.
I am now preparing to pursue an MBA in Supply Chain Management at the University of East London, where I aim to gain in-depth exposure to global logistics, procurement strategies, and supply chain analytics. This program will provide me with advanced skills and international perspective to further enhance my career and contribute to organizations operating in fast-paced, mission-driven environments.
A proactive team player with strong communication skills, I am eager to apply my learning in real-world contexts and grow as a future-ready leader in the field of ethical and efficient supply chain management.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Associate: Travel & Event Logistics
India HIV/AIDS Alliance (Alliance India)
07.2023 - 04.2025
- Responsible for managing routine national and international travel and accommodation logistics of organization employees and consultants
- Responsible for managing all logistics arrangements for organizational events such as trainings, meetings, events and other gatherings organized by Alliance India
- Managed event logistics such as venue selection, catering, audiovisual equipment, and onsite event coordination
- Management and maintenance of documentation of all logistics arrangements in line with administrative policies and procedures of the organization
- Assisted in budget preparation and expense tracking for travel and events, ensuring adherence to financial guidelines
- Responsible for finalizing and release of routine bills and invoices in coordination with concerned departments
- Providing overall support in managing the procurement-related requirements in the organization
Intern: MEL Operations
Nomi Network
12.2022 - 06.2023
- Regularly coordinated with field teams to collect data and reports for two projects
- Conducted data scrutiny and accuracy checks to ensure effective reporting on monthly and quarterly basis
- Assisted in analysis of data to track the performance of projects
- Assist in consolidating and drafting reports based on collected data and tracked progress
- Assisted in maintaining beneficiary records and documentation
- Provided logistical and administrative support for internal and external MEL related activities such as capacity-building initiatives
- Performed any other task assigned by MEL team
Senior Operations Executive
PlanetSpark, Gurgaon, NCR
02.2022 - 10.2022
- Independently handling refund chain processes and ensuring timely reimbursement to clients along with avoiding such cases in future
- Efficiently handled an average of 80 customer inquiries and complaints per day with more than 90% customer satisfaction
- Developing strategies to avoid future refunds and ensuring the implementation of such strategies along with line departments and other team members
- Tracking essential check posting information in the Credit Balance Spreadsheet for all such clients
- Initiated and completed refund process by completing check requests using an online system to escalate refund request approvals
- Worked alongside leadership in reviewing, developing, implementing and maintaining policies and procedures for refund posting and reconciliation as and when needed
- Updating clients daily about the status of their refund requests and the expected time of refund
- Maintained up-to-date customer records in CRM while interacting with the customer through email, phone, and tickets
- Analyzing the root causes of client refunds, presenting insights to senior management and line departments
Education
MBA - International Trade Management
Narsee Monjee Institute of Management Studies
10-2022
BBA - Banking and Insurance
DIRD, GGSIPU
05-2019
Skills
- Business Operations Management
- Customer Service
- Financial Management
- Relationship Building and Maintaining
- Effective Interpersonal Communication
- Conflict Resolution
- Leadership
- Teamwork and Management
- Critical Thinking
- Analytical Skills
- Flexible and Adaptable
- MS Office Suite
Interests
Certification
Certificate in Desktop Publishing (DTP)
June 2019 to December 2019
Timeline
Associate: Travel & Event Logistics
India HIV/AIDS Alliance (Alliance India)
07.2023 - 04.2025
Intern: MEL Operations
Nomi Network
12.2022 - 06.2023
Senior Operations Executive
PlanetSpark, Gurgaon, NCR
02.2022 - 10.2022
MBA - International Trade Management
Narsee Monjee Institute of Management Studies
BBA - Banking and Insurance
DIRD, GGSIPU
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