2 decades of experience in operations & technical excellence. Led as a Quality and operations team player at various levels in the field of Services & and goods inspection at export houses, buying agencies, Liaison offices, clients & 3rd party services.
Oversee operational activities at every level of an organization. Duties include hiring and training employees and managing quality assurance programs.
As an operations manager, I also strategize process improvements to ensure everyone completes their tasks on schedule.
I am always looking for ways to engage employees and make the workplace more effective and efficient. I have excellent leadership skills, social skills, and active listening knowledge.
Other vital qualities are understanding finances, supply chain management, workflow, and staffing. Leading Sourcing, Quality Control, Assurance, Technical Operations, Production, Compliances & Lab Results.
Good and proven experience in pre-production assessment (technical risk analysis on the product, factory capacity analysis). Vast working experience with technical collaborators & and counterparts with European & and American Brands' offices.
Have a customer-oriented mindset and approach with excellent. communication skills in spoken and written English. Believes in the highest quality with the "first time right" concept. Quality with efficiency, and on time is my mantra. Looking for challenges and having proven records of solving complex day-to-day issues within operations & and quality scope management.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
8
8
Certifications
Work History
Asia Technical Manager
QIMA
02.2023 - Current
Team coach & mentor, QC inspector teams of 125+ across SEA & Greater India region.
Responsible for the technical support of the front-end operations for the products inspections in Greater Asia and worldwide
Mentoring and training of inspectors, factory and client projects on service level improvement, claim rate reduction
Setting up new inspection SOP and tailor-made solutions for clients.
Country Manager, Operations, Southeast Asia
QIMA
01.2020 - 02.2023
Operations cost related to inspection, bought down travel fee and inspections costs by 30% in 1st year
Bought down regional claim rate by more than 50%
Built a team across Southeast Asia with multi-product skills, training and mentoring new Team leaders and inspectors.