Diploma in Computer Application
Neeraj Verma
Operation Manager
Lucknow,Uttar Pradesh
Summary
Advanced Operations Manager offering over 4 years of experience and proven success in Housekeeping and Facility Management, quality assurance and leadership. Highly skilled in streamlining operations and improving throughput through continuous process improvement and cross-functional collaboration. Accomplished in building high-performing teams and inspiring staff to achieve personal and professional goals. Exceptional Operations Manager focused on Housekeeping and Facility Management. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
1
1
Language
8
8
years of post-secondary education
9
9
years of professional experience
Work History
Operations Manager
A1 Laundry Services
Mumbai, Maharastra
01.2020 - Current
- Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
- Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
- Implemented policies and standard operating procedures for continuous improvement.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
- Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
- Spearheaded quality control measures to minimize downtime and propel sales.
Operations Team Leader
All Services Global private Limited
Lucknow, Uttar Pradesh
01.2017 - 12.2019
- Enhanced operational efficiency and reduced labor expenses by developing and optimizing standard practices.
- Processed inbound and outbound shipments with high accuracy and efficiency by effectively directing associate teams and managing inventory processes.
- Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Performed root cause analysis in deficient areas to identify and resolve central issues.
- Set schedules and oversaw daily workflow.
- Trained, mentored and directed team of 250 Manpower, Housekeeping staff, Supervisors, Rounders, Managers and Exicutive Team Leader
- Improved team efficiency and productivity by restructuring workflow and managing assignments.
- Coordinated Management, Head Office Departments, Clients and Vendors resources in support of team goals.
- Managed high workload with consistent record of achieving deadlines and production targets.
- Trained, coached and managed 250-person team of Housekeepers and Supervisors professionals.
- Handling and resolving Clients complaint's.
- Follow-up of Monthly billings
MIS Executive
VRS Foods Private Limited
Kanpur, Uttar Pradesh
07.2014 - 12.2016
- Led development of internal education curricula for new employees, designing instructional programs to rapidly onboard information systems users.
- Outlined MIS upgrade roadmap, analyzed protocols and ordered corrective actions to elevate performance.
- Planned and led administration of management information system for achieving threshold-level performance.
- Determined data retention parameters based on organizational requirements.
- Produced tables, pivot reports and charts for use in key decision-making processes.
Assistant Hotel Manager
Hotel Pride
Lucknow, Uttar Pradesh
07.2013 - 05.2014
- Established internal databases and record management systems to enhance accuracy and integrity of all documentation and data.
- Supervised team of [22] front desk agents and helped to resolve issues arising during shifts.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Prepared bills for customers and delivered to rooms on day of check-out.
- Coordinated with waitstaff to regularly clean buffet areas and refill hot and cold items quickly.
- Provided services efficiently and with high level of accuracy.
- Increased customer service ratings through personable service.
- Provided exceptional service and assistance to guests upon check-in.
Housekeeping Manager
Tarang Hotel
Lucknow, Uttar Pradesh
10.2011 - 06.2013
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Communicated repair needs to maintenance staff.
- Managed staff of [8] housekeepers.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Placed orders for housekeeping supplies and guest toiletries.
- Managed team productivity and workflow to exceed quality standards.
- Completed schedules, shift reports and other business documentation.
- Created and implemented training programs to enhance employee performance.
- Maintained controls over expenses and inventory for optimal budget tracking.
Education
BBA - Business Administration And Management
Institute Of Environment And Management
Barabanki 07.2011 - 08.2014
MBA - International Business Management
RR Institute Of Modern Technology
Lucknow 07.2016 - Current
Skills
Work flow planning
Budgeting and forecasting
Supply Chain Management
Staff Management
Vendor sourcing
Employee relations and conflict resolution
Project Management
Negotiation
Cross-functional communications
Report generation
Customer relations specialist
Expense reports
Cost reduction and containment
Purchasing and procurement
Monthly Billing experience
Software
Timeline
Operations Manager
A1 Laundry Services
01.2020 - Current
Operations Team Leader
All Services Global private Limited
01.2017 - 12.2019
MBA - International Business Management
RR Institute Of Modern Technology
07.2016 - Current
MIS Executive
VRS Foods Private Limited
07.2014 - 12.2016
Assistant Hotel Manager
Hotel Pride
07.2013 - 05.2014
Housekeeping Manager
Tarang Hotel
10.2011 - 06.2013
BBA - Business Administration And Management
Institute Of Environment And Management
07.2011 - 08.2014