Neeraja Boyina

• Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
• Identified partnership opportunities and established favorable business connections.
• Managed payroll operations for team of [33] employees.
• Generated financial and operational reports to assist management with business strategy.
• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
• Coordinated with internal teams to facilitate prompt delivery of client projects.

• Prepared new hire letters, employee contracts, and corporate policies.
• Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
• Monitored labor laws and regulations compliance to protect employers from litigations and employees from discrimination and harassment.
• Managed payroll and timekeeping to track hours and accurately pay employees.
• Administered employee benefits programs and assisted with open enrollment.
• Coordinated implementation of people-related services, policies and programs through departmental staff.
• Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
• Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
• Updated operational records or licensing information using computer terminals.

• Collected, validated, and distributed information to employees.
• Computerized office activities, maintained customer communications, and tracked records through delivery.
• Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
• Entered and maintained departmental records in company database.

• Processed accounts payable through [Type] platform.
• Balanced accounts associated with accounts payable process.
• Diminished outstanding debts by analyzing accounts for issues.
• Tracked funds, prepared deposits and reconciled accounts.
• Compiled general ledger entries on short schedule with 100% accuracy.

· Managed key accounts such as Amazon, Flipkart, Paytm, Shopclues, Mirraw.

· Supported Sales and collections team to increase the revenue from INR 100K to INR 150K per month

· Assisted the CRM teams on using the CRM systems effectively and up to its maximum potential

· Prepared project proposals and handled billing issues.

· Managed marketing funds regularly coming within budget.

· Investigated and resolved customer complaints.

· Recognized promotional programs to optimize sales revenue.

· Coordinated all aspects of the business between departments including merchandising, warehousing, customer service, shipping and warehousing.

· Analyzing all escalated customer issues and resolving them with a reasonable timeframe

· Maintained a good rapport between clients, and organizational heads and coordinated each other's activities proficiently

· Prepared detailed budget reports and financial statements for various clients.

· Ensure accuracy of monthly and quarterly reports

· Monitor client accounts and identified possible issues

· Handled client complaints and sought timely resolutions.

· Addressed technical issues and coordinated with IT team to seek resolutions

· Prepared project proposals and handled billing issues.

· Set-up and maintained hands-on management of all accounts.

· Exceeded company collection objectives by directly contacting our customers on a daily basis.

· Improved collection tools by working with IT.

· Exceeded collection goals up to INR .1.3 CRORE per annum.

· Coordinated all activities in the collections department and led a team of productive employees

· Negotiated payoffs, determined payment settlements, plans, and schedules.

· Maintained and updated computerized account records

· Identify problem accounts and provide regular updates of receivables to management.

· Monitor receivables and collections and provide updates of receivables and provide.

· Establish and maintain open communication with departmental representatives to resolve the issues at the client end (Support, Finance, Relation & Retention depts.)

· Handling invoices and tax receipts.

· Accounts payable and receivable.

· Billing and invoicing.

· Filling and documentation.