Neeraja M
Kochi
Summary
Skilled Application Support Analyst with 11 years of background in technical troubleshooting, system enhancements, and user training. Strengths include strong communication skills, ability to handle high-pressure situations, and knack for identifying areas for improvement in software applications. Previous roles involved successfully resolving complex application issues, improving system functionality, and enhancing user satisfaction.
Overview
11
11
years of professional experience
Work History
Application Support Analyst
Tata Consultancy Services Pvt Ltd
Kochi
04.2025 - Current
- Design and execute detailed release schedules and deployment procedures.
- Conduct pre- and post-deployment testing to ensure new software updates or applications function correctly via SCCM.
- Monitor systems post-release, perform root-cause analysis on deployment failures, and resolve issues quickly.
- Decommission of outdated software versions.
IT Anayst
Tata Consultancy Services Pvt Ltd
Kochi
07.2023 - 04.2025
- Assist user to get/fix issues with customer related access.
- Assist in the deployment, configuration, and maintenance of hardware and software applications.
- Monitor and troubleshoot IT system performance, diagnosing and resolving technical issues promptly.
Senior Applications Support Administrator
Alight Solutions Private Ltd
Kochi
07.2022 - 01.2023
- Assessing problems associated with the corporate bussiness applications/access related issues of employees in Workday, SAP, DocuSign, Bridger etc.
- Setting up and installing new computers, networks and softwares.
- Troubleshooting and resolving existing problems.
- Working with Cross-functional teams.
- Providing on call support.
IT Analyst
NGA HR Pvt Ltd
Kochi
03.2019 - 06.2022
- Act as first point of contact for all IT helpdesk activities via chat, calls or emails.
- Acting as a resource for Customers/employees to turn to when they are unsure where to direct a question or concern, finding a solution, or locating the correct person/department to assist them.
- Preparation of IT equipment for users including PCs, Mobiles, Printers etc.
- Experience with Microsoft 365 products, including Azure AD, Intune /Endpoint Manager, Conditional Access, and Office 365 and related core technologies including Enterprise Applications, Exchange, Teams, Endpoint Manager, and PowerShell.
- Experience working with geographically distributed teams.
- Experience handling priority events, Log monitoring Desktop system troubleshooting and Operating systems / applications / device Licensing, activations and patches and security updates Active Directory.
- Identifying and assessing technological solutions and setting up of user accounts/profiles on the network.
- Conduct troubleshooting to resolve IT related and application issues for employees.
- Ensure incidents in SNOW are categorized, prioritized, updated and assigned correctly.
- Creation of user manuals and operational IT documentation (KB articles and other related training documents).
Technical Support Executive for McAfee Anti-virus software
SUTHERLAND GLOBAL SERVICES(P)LTD
Kochi
05.2015 - 12.2018
- Provide necessary technical support/assistance for McAfee software related issues.
- Provide essential fixes, updates and product details.
- Troubleshoot and rectify compatibility and errors in McAfee software's.
- Configure Antivirus, Firewall and help customers to remove infection from PC.
- Collect and report in detail about new third party software updates and versions, software related errors, operating system errors, installation and hardware issues to software development team.
- Up sell Platinum Based McAfee Services including Virus Removal Services, PC Checkup services and other McAfee software's and services.
Education
BE - Electrical and Electronics Engineering
Vivekanandha Institute of Engineering and Technology for Women
01-2013
Higher Secondary (Class XII) -
St.Thomas Convent English Medium Higher Secondary School
01-2009
SSLC (Class X) -
St.Thomas Convent English Medium Higher Secondary School
01-2007
Skills
- Software configuration
- Release management
- System troubleshooting
- Deployment procedures
- Technical support
- Incident management
Personal Information
- Date of Birth: 1991-06-15
- Nationality: Indian
Languages
English & Hindi
Accomplishments
- Got certified in the Bussiness English Preliminary (BULLATS) by University of Cambridge and passed the same with an S Grade.
- Won Best Performer awards.
Declaration
I hereby certify that the above given data are true and correct to the best of my knowledge and belief.
Timeline
Application Support Analyst
Tata Consultancy Services Pvt Ltd
04.2025 - Current
IT Anayst
Tata Consultancy Services Pvt Ltd
07.2023 - 04.2025
Senior Applications Support Administrator
Alight Solutions Private Ltd
07.2022 - 01.2023
IT Analyst
NGA HR Pvt Ltd
03.2019 - 06.2022
Technical Support Executive for McAfee Anti-virus software
SUTHERLAND GLOBAL SERVICES(P)LTD
05.2015 - 12.2018
BE - Electrical and Electronics Engineering
Vivekanandha Institute of Engineering and Technology for Women
Higher Secondary (Class XII) -
St.Thomas Convent English Medium Higher Secondary School
SSLC (Class X) -
St.Thomas Convent English Medium Higher Secondary School