Neeraj Medatwal
Assistant Manager
Jaipur
Summary
Results-oriented IT professional with over 6 years of expertise in patch management, vulnerability assessment, and IT infrastructure administration. Proficient in leveraging ManageEngine Desktop Central for endpoint security, automated software deployment, system configuration, and server vulnerability assessments (VAPT). Demonstrated success in network administration, server management, and driving compliance with internal and external audits. Dedicated to improving operational efficiency, enforcing security policies, and mitigating risks to safeguard organizational assets.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Au Small Finance Bank
12.2021 - Current
- Managed patch deployment, security updates, and vulnerability remediation for over 500 endpoints using ManageEngine Desktop Central, including third-party application patch management for 20+ applications, resulting in a 30% improvement in patch compliance, and a 15% decrease in security incidents.
- Planned and executed patch testing, rollout schedules, and maintained patch calendars and trackers, reducing update delays by 25%, while coordinating zero-day patch readiness and emergency patching to cut critical threat exposure time by 40%.
- Monitored CVEs and vulnerabilities, ensuring 100% timely closure within SLA targets, and conducted root cause analysis for security incidents and patch failures, improving resolution time by 30% and preventing recurrence.
- Developed and configured custom scripts, registry settings, and security policies, enhancing endpoint security and reducing unauthorized access incidents by 20%, while handling software deployment, package creation, and self-service portal management for over 200 users, including USB security controls.
- Led internal and external audits, including RBI audits, consistently achieving compliance scores above 95%, and prepared comprehensive audit and compliance reports.
- Implemented change management processes that improved system stability and reduced patch-related incidents by 18%, collaborating effectively with cross-functional teams and security stakeholders to facilitate risk mitigation that decreased security breaches by 22%.
Network and Patch Management Support Engineer
Adecco India Pvt. Ltd.
04.2019 - 12.2021
- Provided L2/L3 technical support for 300+ PAN India users, resolving complex server, network, and endpoint issues using ITSM tools like ServiceNow and JIRA, with an average resolution time under 2 hours.
- Managed patch deployment and system updates across 200+ endpoints, achieving 98% compliance using WSUS, ManageEngine Desktop Central, and Active Directory Group Policies.
- Configured and maintained 30+ switches, routers, and firewalls (Cisco, FortiGate), improving network performance and reducing downtime by 15%.
- Coordinated CVE monitoring and zero-day patch remediation using PowerShell scripting and vulnerability management tools, reducing threat exposure by 25% and maintaining 100% SLA adherence.
Network Engineer
Victor ChaseX
03.2020 - 12.2020
- Managed Cisco routers, switches, and firewalls for 100+ users, ensuring 99.9% network uptime.
- Monitored and troubleshot network issues using Wireshark and SolarWinds, reducing downtime by 20%.
- Implemented VPNs, ACLs, and firewall policies, cutting security incidents by 30%.
- Supported network upgrades and expansions to improve performance and scalability.
Network Engineer (Govt. Outdoor Wi-Fi Project)
Fourth Dimension Solutions Pvt. Ltd.
04.2018 - 04.2019
- Managed Aruba Wi-Fi routers and NAS servers, ensuring secure, reliable outdoor wireless connectivity.
- Supported Rajasthan Government’s outdoor Wi-Fi infrastructure project, delivering seamless public internet access.
- Monitored network performance and enforced security protocols to minimize downtime and protect data.
Network & Desktop Support Engineer
Outreach First Pvt. Ltd.
07.2017 - 04.2018
- Provided L1/L2 support for 250+ users, resolving hardware, software, and network issues.
- Managed Active Directory accounts and group policies to ensure secure access.
- Installed and maintained desktop software and hardware, reducing downtime by 20%.
- Troubleshot network issues, supporting 99.8% uptime and coordinating with network teams.
Education
BCA - Bachelor of Computer Applications
Jaipur National University
Jaipur, India05-2014
Skills
Patch Management, Testing, Rollout Planning & Compliance Monitoring
undefinedCertifications
- Cisco Certified Network Associate (CCNA Routing & Switching)
- Microsoft Certified Solutions Associate (MCSA)
- Advanced Certified Hardware & Network Professional (ACHNP) — IIHT (Affiliated with Sikkim Manipal University)
Timeline
Assistant Manager
Au Small Finance Bank
12.2021 - Current
Network Engineer
Victor ChaseX
03.2020 - 12.2020
Network and Patch Management Support Engineer
Adecco India Pvt. Ltd.
04.2019 - 12.2021
Network Engineer (Govt. Outdoor Wi-Fi Project)
Fourth Dimension Solutions Pvt. Ltd.
04.2018 - 04.2019
Network & Desktop Support Engineer
Outreach First Pvt. Ltd.
07.2017 - 04.2018
BCA - Bachelor of Computer Applications
Jaipur National University
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