Swimming
Neeraj Singh Nayal
Businesses Manager Delhi NCR
Gurgaon
Summary
I am a highly motivated and proactive professional, with outstanding networking and organisational skills and more than 7 years’ professional experience. My keen ability to foster and maintain client relationships resulted in a 45% increase in sales for the last organisation I worked for. I am currently looking for a new role that will utilise my skills and experience and take my career to the next level.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Businesses Manager
Housr Technologies
Delhi NCR
11.2021 - Current
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated leadership skills in managing projects from concept to completion.
- Proven ability to learn quickly and adapt to new situations.
- Volunteered at local community organizations, providing assistance with day-to-day operations.
- Ran errands and provided general office support in a professional environment.
- Delivered services to customer locations within specific timeframes.
- Organized and detail-oriented with a strong work ethic.
- Resolved problems, improved operations and provided exceptional service.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Worked effectively in fast-paced environments.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Gained extensive knowledge in data entry, analysis and reporting.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Worked flexible hours across night, weekend and holiday shifts.
- Excellent communication skills, both verbal and written.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Cluster Manager
Housr Technologies
Gurgaon
06.2021 - 11.2021
- Analyzed sales data to manage cluster performance and make informed financial decisions.
- Managed cluster expenditure by adhering to set budget.
- Researched key competition, retail sector trends and current trading opportunities for new initiative ideas.
- Prepared budgets for Number facilities within cluster.
- Implemented trending initiatives to help drive sales across cluster.
- Provided weekly income and quarterly cluster reports to company headquarters.
- Monitored facility managers and staff performance through quarterly review assessments.
- Trained facility managers on company policy and procedure for similar performance throughout cluster.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Developed detailed plans based on broad guidance and direction.
- Established team priorities, maintained schedules and monitored performance.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Launched quality assurance practices for each phase of development
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Managed senior-level personnel working in marketing and sales capacities.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Estate MangerEstate Manger
Housr Technologies Pvt Ltd
Gurgaon
07.2019 - 06.2021
- Housr is India's First Mega Co-living brand which fosters mega communities through state-of-the-art,super aggregated,tech-enabled shared spaces for Millennials
- Overseeing smooth running of estate, working directly with principal to plan and execute a management plan of the property and grounds
- Analyze rate variance, monitor credit report and maintain selling status of House
- Vendor management and contract negotiation for food, furnishings, and technical maintenance to ensure a good value for the employer
- B2B Sales- Responsible for running brand campaigns and Tying up with different corporate firms for a large number of successful customer acquisition
- B2C Sales - Selling Housr Offering along with the property show round till the final conversion of the lead
- End to End Coordination with the transformation team to ensure smooth check-in of the tenants
- Responsible for the successful Community Event Management and recreational activities
- Communicating with and manage tenants
- Managing principal’s multiple properties, travelling to each one to maintain oversight and contact with sites and teams
- Acting as first point of contact for staff, contractors and tenants
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
Duty ManagerDuty Manager
06.2018 - 07.2019
- Anya by Marriott(A unit of Design Hotel)
- Customer Satisfaction (Guest Feedback and Social Media Reviews)
- Financial Performance ( Up selling, Room Revnue, Operation Auditing )
- Problem Solving, Staff Training and Team Handling of 5 executives and 10 associates
Assistant Manager-Rooms ControllerAssistant Manager-Rooms Controller
Pullman & Novotel, Accor Hotels
09.2015 - 06.2018
- Delhi ( Aerocity )
- Been a part of Pre- Opening team and was responsible of setting up all the room division areas
- Handling a team of 17 associates for both the hotels
- Responsible for the sale of corporate offices in the corporate tower of Accor
- Achievements/Tasks
- Achievements/Tasks
- Achievements/Tasks
Front Office AssociateFront Office Associate
Marriott International
New Delhi
08.2014 - 09.2015
- Coordinate with other departments to ensure all the aesthetic standards of the Hotel are met
- Billing and Cashiering, Foreign currencies and Petty cash transformation
- Operate service center as one point contact for the Guest.
Education
MBA - HR and Marketing ManagementMBA, HR and Marketing Management
Global Institute of Management Studies
01.2017 - 01.2019
Bachelors of Hotel Management and Catering TechnologyBachelors of Hotel - Management and Catering Technology
KIHM
Dehradun 01.2012 - 01.2015
Skills
Project manager supervision
undefinedInterests
Travelling
Timeline
Businesses Manager
Housr Technologies
11.2021 - Current
Cluster Manager
Housr Technologies
06.2021 - 11.2021
Estate MangerEstate Manger
Housr Technologies Pvt Ltd
07.2019 - 06.2021
Duty ManagerDuty Manager
06.2018 - 07.2019
MBA - HR and Marketing ManagementMBA, HR and Marketing Management
Global Institute of Management Studies
01.2017 - 01.2019
Assistant Manager-Rooms ControllerAssistant Manager-Rooms Controller
Pullman & Novotel, Accor Hotels
09.2015 - 06.2018
Front Office AssociateFront Office Associate
Marriott International
08.2014 - 09.2015
Bachelors of Hotel Management and Catering TechnologyBachelors of Hotel - Management and Catering Technology
KIHM
01.2012 - 01.2015
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