NEERAJ SINGH NEGI
MEERUT,UP
Summary
Dynamic leader with extensive experience at Punjab & Sind Bank, excelling in team leadership and risk management. Demonstrated success in enhancing customer satisfaction, driving business development, and optimizing staffing. Skilled in financial analysis and fostering strong relationships, achieving notable improvements in service quality and client loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Branch Manager
Punjab & Sind Bank
06.2024 - Current
- Maintained friendly and professional customer interactions.
- Interviewed the clients by telephone or in-person to gather financial information. Based on that provided financial services to them accordingly.
- Prepared working papers, reports and supporting documentation for audit findings.
- Responded to customer requests for products, services, and company information.
- Complied with regulatory guidelines and requirements.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promptly responded to inquiries and requests from prospective customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed strong relationships with customers through high levels of customer service.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Processed loan applications and monitored progress from start to finish.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Developed and maintained relationships with customers, lenders and other third parties.
- Proactively identified solutions for customers experiencing credit issues.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Cross-sold wide range of services and products to increase new business and expand existing customer relationships.
- Established rapport with new clients to increase satisfaction and loyalty.
- Educated customers on online banking and mobile banking applications.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Assistant Branch Manager
Punjab & Sind Bank
07.2023 - 05.2024
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Reviewed credit applications for risk factors and credit worthiness.
- Demonstrated knowledge of branch financial products, loans and lines of credit.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
- Maintained friendly and professional customer interactions.
- Complied with regulatory guidelines and requirements.
- Examined customer loan applications for loan approvals and denials.
Assistant Branch Manager
Punjab & Sind Bank
07.2021 - 06.2023
- Demonstrated knowledge of branch financial products, loans and lines of credit.
- Reviewed credit applications for risk factors and credit worthiness.
- Educated customers on online banking and mobile banking applications.
- Assisted customers with banking needs and inquiries.
- Monitored and verified suspicious activity on customer accounts.
- Built rapport with account holders by reaching out with product recommendations and account updates.
- Maintained friendly and professional customer interactions.
- Cross-sold credit cards, loans and other bank products.
Front Desk and Loan Officer
Punjab & Sind Bank
08.2016 - 06.2021
- Submitted loan applications for verification and recommendations.
- Maintained strict confidentiality of bank records and client information.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Developed strong relationships with customers through high levels of customer service.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Assisted customers with banking needs and inquiries.
- Provided excellent customer service by responding to requests, assisting with product selection and handling day to day functions.
Education
MBA - Finance And International Business
Bharati Vidyapeeth University, Pune
Online06-2025
B. Tech - Mechanical Engineering
Govind Ballabh Pant Engineering College
New Delhi, India06-2011
Intermediate Certificate - Science Stream
Army School
Meerut, Uttar Pradesh, India05-2006
Skills
- Staffing optimization
- Policy formulation
- Cash handling expertise
- Excels in team leadership
- Expert in risk management
- Relationship building and management
- Business development expertise
- Financial analysis and planning
- Strong interpersonal skills
- Banking
- Excellent communication skills
- Documentation
- Customer and vendor relations
- Marketing
- Branch service quality
- Loan expertise
Accomplishments
- Repeatedly received recognition from superiors for excellence in service.
- Improved customer satisfaction and helped customer with banking needs and inquiries.
Certification
Persuing Online MBA from Bharati Vidyapeeth University, Pune.
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Software
Finacle
Timeline
Branch Manager
Punjab & Sind Bank
06.2024 - Current
Assistant Branch Manager
Punjab & Sind Bank
07.2023 - 05.2024
Assistant Branch Manager
Punjab & Sind Bank
07.2021 - 06.2023
Front Desk and Loan Officer
Punjab & Sind Bank
08.2016 - 06.2021
Persuing Online MBA from Bharati Vidyapeeth University, Pune.
MBA - Finance And International Business
Bharati Vidyapeeth University, Pune
B. Tech - Mechanical Engineering
Govind Ballabh Pant Engineering College
Intermediate Certificate - Science Stream
Army School
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